Floraqueen Reviews

For the nevertheless high price, my expectations regarding the service to the service provider were accordingly also very high. Unfortunately, the desired delivery date was not kept and therefore I am not satisfied with the offered service.

It is written - not to contact - we will deliver. I am from Belarus and the flowers were ordered to Vienna. So It was first time to order in EU. It should be delivered by 2 pm, however was no information how to contact the company. Customer Service answer only when I contact via Instagram, Facebook. In the end was delay in few hours. If I would know at least that the is a courier and his contact number - I would not worry. So I would recommend to invent the system which we have here in Belarus - online status. You can see the courier - his name, contact details, my order in which position and etc.
Secondly some flowers were delivered not in white colour as on the picture (pinkish - red)
BR Julia

my review for floraqueen is not so good. I was really upset and disappointed after I saw what my girlfriend got delivered. I paid a lot and I was expecting more flowers.
It was beautiful but not for that price.
I could have gone to another flower store and would pay less for the same flowers.

Perfect service...

I would definitely not recommend shopping here. My order was both incomplete and did not arrive on time

I placed the order the night before and the flowers were delivered the next morning. This was great. What was not so great was the fact that the bouquet did not look like the one on the website: fewer flowers and loads of grass as cheap filler. The vase didn't look anything like what I paid for either. I had reached out via email to ask why the bouquet looked so different and much smaller, but no one bothered to reply as yet. This is why I can only give two stars.

You delivered exactly the bouquet as shown in the internet offer. Perfect!

Thank you .........Excellent service very much satisfied!

Everything was just fine and like on the picture.
It was just extremely expensive for USA. The price went from 26 euro to 100 in the end. But that was the only negative thing. Thank you 😊!

A flower greeting from Germany to Hong Kong, difficult start due to misleading website, but the telephone support was able to solve the problem, the flower delivery arrived on time.

Perfect as usual !

reliable and professional service that I would recommend to everyone. Theyhave exactly met my expectations

Service, punctuality, handling very well. Unfortunately the bouquet and the teddy didn't match the order.

The bouquet of flowers was delivered on time and to the fullest satisfaction.

I have ordered flowers to be delivered to my wife in Germany. When they arrived, the roses were brown and lost their leaves. I immediately contacted the customer service and asked them to replace them, but they never reacted. They also did not reply to my two follow-up emails.This company seems to make money with bad quality.
I do understand if this is an accident and if the flowers were accidentally delivered in a bad quality, but as the customer service does not reply at all within three weeks gives me the impression that they do it on purpose.
Sending away expensive flowers that have trash quality..
It is illegal under German Law not to answer to customer complaints and it is furthermore illegal not to replace the damaged items, namely the old flowers.
As there is no reaction whatsoever from their customer service, I assume that this is their strategy to make money with very bad quality.
I do understand if this is an accident and if the flowers were accidentally delivered in a bad quality, but as the customer service does not reply at all within three weeks gives me the impression that they do it on purpose.
Sending away expensive flowers that have trash quality.

Poor communications options. No number to call and email response was a bit slow initially. Great flowers though! Unfortunately they were delivered 2 days after promised delivery date.

The flower basket looked nothing like the picture on the website, the flowers themselves had a faint smell of manure and the person who made the delivery was rude.

Thanks for the delivery. Was perfect!

The flowers are overpriced. The order only gets dispatched when you contact customer service days after the chosen delivery date. The agent's responses are unfriendly, unprofessional and not helpful at all. The discount wasn't deducted at checkout and I was promised a refund but that never happened.

Scam - do not order. Terrible company!

You stated below to my request that you have a customer service agent who is in contact with me in regards to my claim but you are a liar! no one is in contact with me! you have until now not refunded me my money for the delivery you never made! scamming company. STAY AWAY FROM ORDERING !!!

First wrong price was confirmed, never received an answer there. Second, flowers could not be delivered at all, I received the info after a week. This is way too late. If you cannot deliver inform immediately so that customer can search for an alternative. Refund was promised.

Unfriendly and rude guy how should deliver the flowers. It was the birthday of my girlfriend and in case of Corona the only way to send her flowers. The delivery reached not my girlfriend. I don't know where the guy delivers. Absolutely unhappy about this service.

P:)E:)R:)F:)E:)C:)T:))

Quick deliever, nice flowers, everything well

Very nice Flowers and a professionell Service.