Most horrendous company I ever had to deal with.
I ordered some flowers and presents for my very ill mum who is in a German hospital atm. receiving chemo and radiotherapy.
I got an email 2 days later saying they couldn't deliver because I didn't add the name of the hospital although the address clearly stated road name and house number (is a massive building, you would have thought that when the address states ward and room number t's pretty clear).
I then had to pay another 50 % for a second delivery. I received another email 2 days later again to say the flowers and presents were delivered, yet my mum still didn't get them. When asking the company where the delivery went they send me an email with the name of some bloke in the same street and house number (no mention of the hospital funnily enough).
When I pointed out to the company that the address they gave me is the same as in my first order and that I do not know the guy they handed it over to, they didn't seem interested. It turned out they gave it to some bloke at reception.
I asked the Flora Prima to cancel the order and give me a full refund as I ordered fresh and not dry flowers. My mum got a bunch of half dead flowers and a broken cup delivered today. Hey what a great message to send a woman with cancer half dead flowers and broken goods!
I was then told that the company takes no liability for the delivery of the goods!?! I mean seriously?? So why not just throw the flowers in the street, maybe some kind person picks them up and delivers them to the right address?
Not once did any of the people I communicate with express any sympathy for my mum's illness and the situation I was in. This is by a mile the most horrendous, cold hearted ripoff company I ever had to deal with.
Review by Jhoang2 months ago
Thank you very much for the quick and great customer service...
I am so glad ..., and will soon make other orders..
Review by Schlag Derrow3 months ago
Review by LadyC Derrow3 months ago
very good 💐💐💐💐
Review by Softgrey3 months ago
Es war rundum optimal!
Review by Faas3 months ago
War super, klasse Service.
Review by Jhaymes3 months ago
The service was good and also the delivery was on time.
The price is a little expensive.
Review by Yoursaint Batterson3 months ago
prompt delivery, nice flowers
Review by Liuxin3 months ago
Top Shop, alles super.
Review by Bafford Ganzenmuller3 months ago
Good customer support
Review by Kattrina3 months ago
Super Service....absolut empfehlenswert 👍👍👍👍
Review by Carmz3 months ago
Review by Shiril Runnacles3 months ago
Flowers were identical to advertised ones and were delivered together with the gifts as requested. Thanks a lot.
Review by HaidOs3 months ago
Review by Emmieb4 months ago
Everything was great delivered on time and the flowers quality was very good
Review by LivingInOhio4 months ago
Review by Arienza4 months ago
Review by Maryalice4 months ago
Review by Teschner4 months ago
We are very happy with your service
Review by Eldhose4 months ago
The service was very good and the recipients of the flower arrangement were most pleased.