I m so angry at myself for Not checking the rewievs earlier..
i have ordered flowers for my sisters birthday in switzerland for 100€. Of course no one picks up my calls, no one replies to my emails... flowers were suppossed to arrive on friday, today is monday and still nothing..
I have written them emails, threatening with police and lawyers and you wont believe.... i actually got a reply and a refund!!!
Review by Societal Saler2 months ago
I ordered a flower for my girlfriend birthday and it was never delivered, the phone number is fake from UK and the website is mentioning there address is in Italy ... the actual IP address for the site is from India
Review by MaggieP Penov2 months ago
Terrible company, took money and did not deliver surprise birthday flowers. Naturally no answer on the phone or email.
What annoys me even more is that it was recommended online also via independent website as one of 12 best flower delivery services in Zurich:
Review by RVanni2 months ago
arranged and paid for flowers to be sent for a funeral in Spain, they took my money but never delivered the flowers. They do not respond to emails or answer the phone. Luckily paid via PAYPAL so should get my money back €84.
Looks like they are a spam / fake company BEWARE
Review by Yova3 months ago
I ordered on July 29th - €123.00 on flowers wine and chocolate to go to Finland... never arrived... upside is I purchased through PayPal and today 19th August My refund has Just been processed....
if you’re able to - lay a claim on PayPal.
Hopefully this site gets taken down.
Review by Riba Stiewe3 months ago
All good! Flowers delivered as promised, look almost as on the picture :)
The was some misunderstanding as local florist delivered the flowers to the recipient's parents (turned out to be their neighbor and old friend), thus for more than a day I was trying to find out where the flowers are. However the support team was pretty responsive (although impossible to get through from the first attempt) and patient, reassuring me every time that everything is okay.
Would be good to establish a better connection between the local florist and the support team though.
Review by CustomerMags3 months ago
THIS IS A SCAM> THEY STEAL YOUR MONEY AND DO NOT DELIVER.
WE SEND FLOWERS FOR A GOOD AND POSITIVE REASON - KARMA WILL SURELY ENSURE THAT THESE C U N T S GET WHAT'S COMING !!!
W A N K E R S !!!
Review by Ravindrer3 months ago
As is everyone else, kicking myself I didn't see these reviews before I made a purchase. Ordered flowers for a recipient in Switzerland, flowers were never received, nobody responds to their email or their supposed chat on their website which is basically just an email. Nobody answers the phones either despite having UK number, total scam, £40 down the drain and doesn't seem like there's any way to get it back. Dreadful company
Review by Chiddy3 months ago
Do not order from them. After placing the order and chasing via email and via phone call. They never either delivered the flowers or gave me my money back.
Review by Destraught3 months ago
Yes, this is a complete scam! My experience is the same as everyone...
keep away! ! ! Don't use them!
This is not a flower delivery company! They just steal your money! No flowers, no one answered my email and phone number
I hope that no one will be deceived again. Can someone call the police because I am not in Italy.
Why is Google AdWords still allowing them to advertise?
Even if they are told that this is not a honest company.
Review by Andria Nostvold3 months ago
Absolutely terrible. Slow communication, flowers never arrived. Now fighting with them to get refunded :(
Review by Janetsrrt3 months ago
I am so cross with myself for not checking Trustpilot to read these reviews before placing an order for flowers to celebrate the birth of my niece in Copenhagen. I ordered flowers for next day delivery and a week later, nothing has arrived. They don't answer emails or telephone calls - so disappointing. NEVER USE THIS COMPANY!!!! - I have given 1 star, but ideally it should be -10! Disgusting business!
Review by Tufayal Keyserling3 months ago
Ordered flowers yesterday from Michigan to go to Italy. They were delivered today as requested. I was really worried since I noticed these reviews after I placed my order. So far so good. I am waiting for a picture of the flowers from the recipient to make sure it’s what I paid for. I will follow up on this review once I do.
UPDATE: I received a picture of the arrangement. It was just as ordered. Very pleased and relieved!
Review by Furneaux3 months ago
Scam. I don’t think they are a legitimate company.
No answer on phone, no response to email. Order never delivered. Wish I had read this first. Avoid!!!
Review by Tashie3 months ago
If I could rate this 0 I certainly would!
I ordered flowers for same day delivery, these were not delivered until two days later! I called twice, no answer. I contacted them through two messages, again no answer.
I received an image of the flowers we ordered through the recipient and these were in no way the flowers I had ordered! I paid over €120,00 so I expected the correct bunch to be delivered! I have since emailed and received no reply. Luckily the person these flowers were for liked them but this is not the point at all! For the bunch that was delivered I would have paid a maximum of €30.00!
Terrible customer service (due to the lack of any response!) I highly suggest that you avoid using Floramamma at any cost. It is not worth your time nor your money!
Such a shame as this could have been avoided should they have responded! At least flowers of some kind were delivered unlike many!
Review by Vesna Kaivanto3 months ago
I HAD A ORDER TO DELEVER LAST MONDAY AND THERE IS STILL NO DELIVERY. IT HAS BEEN 3 DAYS ALREADY
I CALL ALL THEIR NUMBER AND NO ONE ANSWER
I MAIL THEM, GO NO ANSWER.
I WILL ALSO TAKE LEGAL ACTION
Review by Siman Barreno3 months ago
No delivery. No customer management. No refund. Scammers.
Do not use them
Order 42095 for mothers day 25/05/2019
Review by Pungpon3 months ago
Worse flower order experience ever.
DO NOT TRUST the web site. Promises of fast delivery are a lie. I will never use this service again. I ordered flowers on monday night and it is already friday. The delivery has not happened; the calls, messages and emails to reach customer service have not worked. I have requested that my money be returned; I am still waiting. One orders flowers online for special occasions. If timing of delivery is completely unpredictable, then there is no purpose to sending flowers. Never again.
Review by Prathip Eatock3 months ago
I got my flowers delivered from WV, USA to Cyprus. I ordered on a Monday for a Friday delivery. Everything went great, I'm really happy about this. I was so, so scared after reading the reviews but the guy dropped them off to her around 7PM and all was well. I thought the good reviews were paid because there are so many bad ones, please take this review to heart and know that I'm writing this from my own experience. I would buy flowers from you guys again. Thank you so much!
Review by Pottruff3 months ago
I will never use this company again! Ordered flowers for my Aunty’s 70th Birthday in Italy 2 days prior to her birthday. 2 days after her birthday and she has not received them. I emailed them twice and have not received any reply. Very poor customer service, with no communication or updates to customer.
I am going to keep pursuing them for either delivery or refund!
Review by Bafford3 months ago
Crooks. Do not send them money!
Here is how it works. You shop for your flowers online and order, specifying the delivery date. Of course the flower arrangements looks beautiful. You call the phone number on their website, and no one answers, it does not matter which number you call. Of course the delivery date comes and goes and the flowers never arrive. Your credit card is charged, and some fictional character by the name of Andrew Carrano finally emails back and says they apologize for the technical difficulty/misunderstanding and they will reverse the credit card charges. Of course they never do.
All that's left is for you to dispute the charges with your bank.
Review by Babygirlstaa Wasiu3 months ago
This is THE WORST!!! BEWARE and DO NOT order if you actually want your friends/family to receive the flowers.... RIDICULOUS excuses too!!!!
On Tuesday I ordered Flowers and Champagne for Thurdays delivery.
On Thursday I get an email from Andrew saying they can't deliver Champagne in that area, but are willing to substitute it for a vase and chocolates. I reply: Deliver Just the flowers.
Several hours later he replies that it is too late for Thursdays delivery, and they will deliver on Friday. I reply asking to deliver on Thursday, because the actual birthday is on Thursday! No one picks up the phone when I call, and no one replies.
I get a reply on Friday afternoon!!!! Andrew said my email went into spam!!!! and he asks me if I want a delivery on MONDAY!!!! ARE YOU KIDDING ME?!?!?!?! What kind of a flower delivery business is this? Then why even have options for a specific date delivery???? or for git/Champagne add on????? IN FACT, I am beginning to think that this is not a business at ALL. I wonder if the refund will ever be issued. So upset!!!! And even more upset at myself for not reading the reviews before ordering. I guess living in the states I just got spoiled, and did not verify, knowing that such horrible businesses dont last.... Sad...
Review by Jeneffer Hadian3 months ago
Do not do business with them, in case you have a flowershop! They give you „orders“ but they never pay the bills...
This company is cheating other florists!
Review by Miniminx Messmore4 months ago
Never delivered. What a scam
Review by Jpieterr4 months ago
This fraudulent dealer (Flora Mamma and Marie Fiorista) orders at short notice without ever paying one cent for the deliveries. Do not order and deliver!