I ordered a Plant and Cava package to be delivered to my mother near Alicante.
What she received was a plant with a broken pot and no bottle of Cava.
When questioned on this over various emails I was offered a refund of 20 on an order of 58 and no explanation.
I eventually got a refund of 48 and no further correspondence leaving me 10 short.
Terrible company, please avoid at all costs.
Review by Vidhyut2 weeks ago
Worst company I ever dealt with , orders flowers a week in advance for Valentine's Day ,, they never arrived , I complained and they fobbed me off saying they would contact the shop day after day until 6 days later and I asked for a refund a woman turned up with the flowers and when told by the recipient that it was too late , left the flowers and ran off
I still want my money back
Review by Knolly3 weeks ago
Mom is in Cyprus and along comes her birthday... Definitely not something left to chance,, thanks for a job well done !!
Review by Pico3 weeks ago
Flowers were lovely but I was disappointed that my name was nowhere on the delivery. We didn’t expect a holiday message, but do expect recipients to know who sent the flowers.
Review by Hudai Angsumas3 weeks ago
Delivery was made 24 hours later than asked.
Quality was fine.
Review by Sammerh3 weeks ago
Perfect, good service good price
Review by Taunaha3 weeks ago
I always can depend on the quality of their service. I normally buy plants just because they last longer for the receiver. And the quality of FloraQueen items are always tops and on time. Thank you for your service.
I am forever grateful,
Review by Ibraaheem3 weeks ago
Brilliant service, really helpful! Went above and beyond to deliver flowers to my parents. Will definitely use again!
Review by Fehin Daux3 weeks ago
Great knowledgeable florist and good value for money.
Review by MelM3 weeks ago
Great service! And great communication/tracking of the order. thank you floraqueen!
Review by Moogumi Charani3 weeks ago
The worst experience ever. The flowers were supposed to be delivered on Dec 21st. It's the 30th today and after many many follow ups, nothing had been delivered. They actually got back to me confirming that the flowers were delivered, but when I check with my friend she said nothing was received. After sharing this with the fine people of flora queen, they got back claiming that the address that I shared was wrong, although they already confirmed that the flowers were delivered.
Review by Speranza3 weeks ago
DO NOT USE THIS COMPANY!! When I ordered my prices were in Canadian Dollars until the final click for the processing THAN it says you will be charged in Euros. Tried contacting company which can be done only by email and they just don’t care!! I even tried to cancel right after I ordered due to being charged in Euros and they would not answer the live chat during operating hours and email communication takes 24 hrs to which they said more less too bad. I will be taking this matter up with my credit card company for adjustments. STAY AWAY FROM THIS COMPANY .......
TERRIBLE CUSTOMER SERVICE!!!!!!
25/01/2020 1:50pm EST
So in your Reply you stated you have private message me to make matters correct? All you have done is stated articles and told me to bad we’re not doing nothing about it all to my email. Why make matters worse by lying especially in social media ? You know where I stand with this so correct YOUR problem!!!!
Review by Meison Yabkow3 weeks ago
Very good, on time delivery - very happy our gift was received on time & enjoyed. Thank you.
Review by Hanieful Gilrain3 weeks ago
While the service was quick and efficient , the bouquet was not quiet similar to the one I choose from the offers.
Review by Tenq3 weeks ago
Thé flowers are loved by the recipient. She set me a picture, they look awesome
Review by RenoRay3 weeks ago
Brilliant service, very happy with my purchase the arrangement was beautiful and lasted a long time. I went into the shop last week and it's beautiful. Full of choices and the ladies were very helpful. Will deffiantly be returning to order more.
Review by Candigirl Catzin3 weeks ago
The most wonderful team, and such creative designs. Floraqueen did my wedding flowers last month, and they were adored by everyone.
Review by Geosha3 weeks ago
Your site states that you can deliver from 8.30am but when it came to the delivery you could not deliver from 8.30 and the delivery happened st 16.00 and the funeral was over. It is a lot of money to pay fot this bad service.
Review by Alloverplastering3 weeks ago
I don’t give it 5 stars because it was in the evening delivered for a birthday...
Review by Dobrescu Shunkwiler3 weeks ago
I think she read my mind and interpreted it perfectly because it was all exactly right.
Review by Rusa3 weeks ago
The flowers were delivered but not to the standard as shown on your internet. The delivered flowers were not only 75% less then published but many buds already dead. Very disappointed.
in addition, the delivery was for a Wednesday and a notice came they were delivered on Sunday (in an office that was closed). Turned out they made a mistake in the communicaiton to me! Frustrating and a lot of work just to send flowers to someone
Review by Hewit3 weeks ago
My first order on floraqueen, very pleased with it. Fresh flowers, good looking bouquet! Will come again!!
Review by MBodmer3 weeks ago
Not the colours or the flowers we picked to send especially the distance and also for a bereavement.
Review by Siearn Werg3 weeks ago
Excellent service , ordered a lovely birthday bouquet for a friend in Spain , beautiful flowers will definitely order again through Floraqueen .
Review by CustomerChazzzyb3 weeks ago
Great shop outstanding flowers so fresh
Girls that are in there really helpful.