The arrangement was TERRIBLE! And I paid extra for the medium size! The flowers were already wilted when they arrived!
Review by XAvid1 week ago
Good selection and delivery on time with happy recipient.
Review by Hollyister Fote1 week ago
I ordered a deluxe version of a bouquet but it didn’t even look the version which was posted oh the website! It was small will less flowers!
Review by Yoren1 week ago
From Pensacola, Florida USA to El Tablero, Gran Canaria, Spain thank you for delivering flowers to my wife on time...beautiful flowers. She loves me even more. You are the best!!!
Review by XpertEsolutions Beikert1 week ago
Great service as ever.
Review by Mahrcia1 week ago
Shocking service - late delivery by a full day!
No communication about the delay until i had to follow up and 80 Euros for 4 Roses and 4 Lilly's is a rip off
I won't use their services again!!
Review by Goijaerts1 week ago
Sent flowers to my dear friend in Germany (friends for 48 years) for her 60th birthday. Orchids were just as pretty as the picture of them.
Delivery was on time. Thank you so much, it put a smile on both our faces. :)
Review by Isay1 week ago
Delivered a beautiful bouquet on time.
Review by Uyung Seventyfive1 week ago
Worst delivery ever: vase i paid for was not delivered, text was not written on the special attention card, but on some additional card which i never asked for, the delivery guy was rude and didn’t speak english and terrified my wife.
Review by Housein2 weeks ago
I am happy the delivery was in time
Review by Jannah Nagmaden2 weeks ago
Very quick service
Review by Tayssir Dimuccio2 weeks ago
I ordered a bouquet for my mother's 80th birthday since I wasn't in the country. I paid for morning delivery. Late morning, I got an email that the bouquet was being prepared. 30 hours later, ( so after the birthday) it still hadn't been delivered but no one at FloraQueen thought to inform me of that fact. I contacted customer service.
I received this as an answer 20 hours later:
"We are very sorry to inform you that we are not able to deliver your order as requested due to florist's error. We can deliver your order ASAP if you accept.
As compensation gesture for the delay we would like to offer you a 20% voucher code for your next order.
Please advise us as soon as possible on how you wish to proceed.
Our apologies for the inconvenience caused."
This is not customer service, this is trying to get away with as little as possible. A voucher from a service provider you have no reason to trust is not compensation!!! I felt insulted, and as if this company has no notion of the service they are providing, which is giving people joy at key moments of their lives!!! I'm incredibly sad my mother got nothing from me for her birthday, especially for a special one like that!!!
Review by Aberathna2 weeks ago
order number 66488421, on the day of delivery by mail I received a message that the bouquet was delivered, I decided to call the recipient and find out if she liked my surprise, but as it turned out, they did not bring any bouquet.
Support is not responding for the second day, in response they asked to evaluate the service! Of course, the service is mediocre
Review by EPanning Waruguru2 weeks ago
Beautiful flowers, delivered on time not problems.
Review by SMilligan2 weeks ago
Gorgeous flowers and delivered on time. Excellent service. Will use again and again.
Review by Swindon2 weeks ago
uneventful & smooth, as needed. GREAT
Review by Meowsy2 weeks ago
Ordered a bouquet to my mother in Italy for her birthday as a surprise. And they expect my mother to drive 1hour away to pick up the bouquet as they say it's a wrong address. I've used that same address to order hundreds of items on Amazon and other delivery sites. It's been 10 days and they are not even giving me my refund. Horrible service.
Review by Montero Satmary2 weeks ago
Ordered next day delivery and the items were received before the expected time (which was perfect timing, thank you guys) would definitely order more often from your company!! Give the driver some credit too 😁
Review by PammyT3 weeks ago
The flowers shuld be delivered unt ill 14.00, but they came about 18.00.
Review by Laglam3 weeks ago
The delivery was on time as promised. The lilies weren't fully opened, but that was fine as the arrangement will last longer.
Review by Mallia3 weeks ago
Beautiful flowers, delivered on time by dedicated people. Five stars .Thanks.
Review by Gagaljaja Avice3 weeks ago
The flowers themselves were very nice and they were as advertised, and fresh. Thank you.
But Unfortunately a number of things went wrong with the delivery ...
1. I asked for a special delivery, but they arrived a day late - there had been no real attempt at all to deliver them on Friday afternoon. I merely got a very unhelpful email saying the words “we cannot find the recipient. ” then other emails also not helpful.
2 When they arrived, on the day after the delivery day, they were included with some flowers sent by someone else. Two bouquets arrived delivered together. This is very disappointing. I, and the other customer had paid for individual and special deliveries. Not a ‘package delivery’. It is possible that this company deliberately stalled the first delivery so they could save on transport costs to deliver two on the same day.
3. The whole thing seems very lazy and inconsiderate. Please remember you are delivering a special gift for someone special. These are not Amazon deliveries.
Review by Djgseo Hoaglen3 weeks ago
Would be happy to use them again.
Flowers were fresh and very well presented.