This is a cheap & nasty Indian product. I bought them about a year ago but they don't warm up. Thermostats don't work. They are like toys. They don't function at all. I installed them in three large rooms but they don't work, it says a 'life time guarantee' but you have to register them in 30 days of purchasing them but this is what I've missed and didn't register them. I feel a total waste of my money. Please don't make same mistake I made and don't buy them!
Review by BISLabels Rørvig3 years ago
I requested to return an item after receiving the item and discovering it could not be set up in the area of flooring I required. After repeated emails and calls I have yet to receive a response after 3 months from Floorheatpro or my money back.
I WILL NEVER USE THEM AGAIN!
Review by Garrincha3 years ago
Delivered on time and at a competitive price.
Quality appears good.
Installed and working well
Review by Bafford3 years ago
i like it when it comes on can't work the thermostat out,do you have any simple instructions
Review by Kezina Zelazo3 years ago
They are very hard to get on the phone and when there is a problem they do not resolve it using the easiest way for the customer it has to be whats most convenient for them.
Review by Ebri Garlington3 years ago
Good easy kit to install. Controller a bit over complicated but works well.
Review by Qty3 years ago
I searched the internet for matting type electric underfloor heating, comparing products and prices from a host of different suppliers and eventually picked Floor Heat Pro. It turned out to be an excellent decision, the ordering process and guidance given was very easy and this was followed by a very efficient and prompt delivery which I could track all the way.
Review by KHolden Claudione3 years ago
Has transformed our Conservatory to an all year round living room
Review by Bilquees3 years ago
The product was just as described and delivered in good time. Instruction for the mat were clear but the timer/controller could be clearer !
Review by Tomaso3 years ago
Great price, product and good guys to deal with.
Will be back again next year to purchase more heating for my next project - the kitchen.
Review by CMpt Souman4 years ago
Well impressed with complete service package, yes the stat did pack up after very little use, it was replaced with no fuss, I will keep using FloorHeatPro.....
Review by Mahdere Andronoudi4 years ago
I have nothing more to say other than the experience was first class.
Review by CarolynSylvester4 years ago
Looked around the Internet and found this to be reasonably priced. Ordered what I needed and it arrived well packaged in good time. Really pleased with the product. Good quality and works great.
Review by Anunobi4 years ago
Floorheatpro have got it all just right. From the website, to the ordering, to the delivery, to the advice on the after-hours phone line - the value and service are exceptional.
I rarely rave about a company these days - but now I am!
Review by Arijeet4 years ago
Bought wrong mat size, called company next day and paid for correct mat, booked for wrong May to be picked up. Was all supposed to be next day delivery but no one turned up.
Called up but was told it didn't get sent out in error. Fair enough I thought. They apologised, i accepted. Took my card details for refund. Then picked up wrong sized item I ordered. So went and bought one locally and bought one and fitted.
2 weeks down the line still waiting for a refund. When I call, I'm told the person doing the refund is away and not back for days and to call back.
None of my emails have been replied to.
I reckon, 5 star company till you need a refund. If only I ordered the right item in the first place.......
Update: had my refund and an apology. All sorted. Will buy from again, making sure we order correct item though.
Review by Ciah4 years ago
I ordered underfloor heating and then found it was not required I contacted floor heatpro on a number of occasions to have the goods picked up for return finally after about 4 calls to them they got their courier to pick the goods for return up I then had to ring them on a number of occasions because they never credited my credit card even after they confirmed they had received the returns in good order and to this day I still have not had the money credited to my account and I have had to take action contacting my credit card company to withhold or get back any payment definatley do not deal with this company they are hard work
Review by Janel Customerzz4 years ago
A very good product delivered on time.
Review by Mondaine Andrsen4 years ago
The system I ordered was fine. I needed to change a part of it due to te size and this was done seamlessly with a prompt polite service.
Review by TerrieL4 years ago
I purchased an Undertile Heating Mat Kit and was really impressed with both their level of service and the quality of their products. I initially had a few questions regarding my order but they went above and beyond to help me out for which I'm very grateful. I'd gladly deal with FloorheatPro again and have since recommended them to a number of my friends.
Review by Mairon Morson4 years ago
Yes I would totally recommend them. I orderd the wrong size my fault, rang them they sent a courier same day to collect it and within a couple of days sent out the kit I required, I installed it my self and got my nephew whose an electrician to connect to the electrics job done.
Review by Ezsfreak4 years ago
I purchased under floor heating for my new bathroom it's made such a difference & a bit of luxury, fast delivery & great value, really happy.
Review by Ijulie Kounda4 years ago
I ordered a floor heating mat kit on line and received it within 3 days, well packaged and undamaged. One problem, I ordered the wrong size. I contacted floorheaters , ordered the correct size and sent the original purchase back. The replacement arrived in a similar time period to the first one and the refund for the mistakenly ordered kit was processed within 7 days. A pleasure to deal with such a professional outfit.
C. Jones (Stourbridge)
Review by Snowyr Almack4 years ago
pleasure to trade with. happy to send another heatmat when wrong size ordered. 5 star seller
Review by Finus Fabrikant4 years ago
Fantastic communication, great service.
Delivered out to Spain