We purchased carpet for bedrooms and a family room 2 years ago. Kristen was our salesperson and couldn't have been more helpful. She's excellent and very knowledgeable. Just recently the carpet had two small bubbles develop and I contacted her. She had an installer come immediately and he did a great job. It's been 2 years and I'm hard pressed to think many carpet stores would happily get a repair done 2 years after the install. Kristen even contacted me to ask if we were satisfied and we're more than satisfied. If we ever need carpet again we'll only go to Floor Covering Brokers Carpet One and we'll not bother with the rest.
Review by Exvert3 months ago
This place is so incredibly frustrating. First, our sales person was out of the office for a month and no one else was able to handle our order despite being repeat customers. Next, it took them weeks to get out to our house to take measurements. After measurements were done, and after we selected carpet, they said they'd get us on their schedule for install, which was over a month later. On the day scheduled for install, they didn't show up--no call, no show. When we called, they said they would come on another day. On that day, they dropped the carpet pad off and didn't install anything. When we called to find out why, they said that they needed further instructions from us about the areas in which the carpet would be applied. So, instead of calling us on the day they were supposed to install (and dropped off the pad), they just left because they needed further instruction. We called again. They said that they would install on another day. On that day, again, no call, no show. When we called, they said that they had to send the carpet to "binding" and would need another week to have that done. Now, we can't even get a firm answer on when our carpet will be installed and they've been holding up the rest of our construction project now for months.
Review by RomyZoe8 months ago
Excellent install. Finished upstairs and our 2 level stairway in the same day.
We have a living room, multi angle hallway, bedroom, and 2 closets that they re-carpeted and re-padded.
No seams are visible, and they did a very good job tucking the stairway steps
Nice and soft to walk on.
Review by Debs Duplechin8 months ago
My experience in the store was good and the installers were excellent. My complaint is that I wasn’t told that the carpet I had selected would be difficult on stairs and would show all the staples. I am not ‘thrilled’ as I had hoped to be. For my husband and me it was an expensive decision to replace the old carpeting and I wanted to be completely happy. I like the living room and bedroom, but every time I go up and down the stairs and see all the staples I am not happy. The carpet installers told me that I should have been made aware.
Review by Lollita10 months ago
Everyone I work with at FCB is very friendly and works hard to take care of my needs.
Review by Hue Efkarpides11 months ago
Sales person was great to work with. Warehouse personnel were good. Definitly go back for flooring if and when we need it.
Review by Kimula Jamalnasir1 year ago
Best service great sales person judi
Review by Nitay2 years ago
We were very happy with our salesperson. She led us to what we were looking for and was very knowledgeable about the products. When it came to the finishing products we needed she showed us samples that were relevant to what we were buying. I don't care for the owners of Floor Covering Brokers but at least they are smart enough to hire good people.
Review by Lakeithshion2 years ago
My sales representative was Kim Cassady. She is very professional and knowledgeable about available floor products. Floor Covering Brokers has limitless samples of floor coverings for any application. Do you want carpet, wood, vinyl, linoleum, or maybe rocks? They have it and they know the qualified personal to install your selection. If you are looking for quality service and products then Floor Covering Brokers is the only choice.
Review by Bafford Colombe2 years ago
They where very helpful and willing to help me out.
Review by Jessulino2 years ago
We had a complicated installation it went without a hitch. All deadlines were met which was critical as this was an emergency replacement and installation due to a flood.
Review by Caryanne2 years ago
All went well. One complaint... I picked product up at the warehouse, and it smelled like smoke!
Review by Ugras Tadleee2 years ago
Great company easy to deal with on time and a great installation we love our new floor. We will be coming back for our bathroom project in the near future.
Review by Renvarg2 years ago
Kim Cassady was very helpful and we love the finished product!
Review by Jerriane Vakser2 years ago
Have been going to Floor Covering Broker for several years now and they have yet to disappoint me. Many products to choose from and great service after installation.
Review by Swarnjeet2 years ago
We had a great experience working with Kristen. She was extremely helpful and invaluable to us. Would definitely go there again.
Review by Luvly2 years ago
Mike Watkins always makes sure things are done right and will go the extra mile.
Review by Ekhang2 years ago
Ordered custom blinds. Arrived earlier than expected, exactly what we wanted, Easy installation and product quality was excellent!! Great people to work with. Highly recommend Floor Covering Brokers Carpet One!!!
Review by TooFatToFlex2 years ago
Pleasant and professional sales and installation staff. Called back to redo vinyl areas that did not stick/seal.
Review by TrickyVicky Setiono2 years ago
Very please with our sales girl Kristen. She is very good at what she does.
Only issue we had was we were short on products. This is frustrating cause it pushes you back when trying to get things done.
Review by Pinn Fame2 years ago
FLOOR CIBERING BROKERS WAS MY BEST EXPERIENCE THROUGH THE ENTIRE BUILDING PROCESS. KIM AND MICHAEL ARE THE MOST PATIENT FOLKS EVER. THEY LISTEN CLOSELY. THEY TRULLY ENDEAVOR TO UNDERSTAND YOUR VISION AND WORK HARD TO CREATE YOUR DREAM. I CAME TO THEM SEVERAL TIMES IN CRISIS MODE NEEDING JUST THE RIGHT TILE ASAP, AND THEY ALWAYS CAME THROUGH. I LOVE MY KITCHEN AND BATHROOM TILE. I highly recommend Kim and Michael at FLOOR COVERING BROKERS IN TRAVERSE CITY.
Review by Tiahana Derrow2 years ago
Good job! I'm happy -
Review by RichardKasperson2 years ago
Amazing product and service. I wish all contractors communicated like they do. Everything was installed on time and we are thrilled with the finish work.
Review by Celie Elferdink2 years ago
I had a challenging situation that was solved by Floor Covering Brokers in two ways: first, salesman Mike Sedgwick was willing to look at several alternatives and help figure out what material would work best in a hallway that is sometimes colder than 40 degrees in the winter. As far as installation goes, Dave and David were unbelievably quick and efficient and their craftsmanship was really terrific. The material being replaced was old and literally pulling up the subfloor. Rather than removing the old floor, instead they built a new subfloor and the new floor is solid and looks great.
Review by Tidal2 years ago
Great help in coordinating many rooms and areas into one feeling. Love the products and help.