The flight we booked was not available any longer at the price we were charged. Alanna had to go through her supervisor to offer us a different flight at the same price. She then helped with seat selection.
Review by Geelbe Danchak3 weeks ago
Thanks Chris. We were on the defensive side and we are sorry about it. Nowadays, with all the fraud going on, you never know who you are dealing with. It was great professionnal service that we really appreciate and will be looking forward to deal with you. Thank you for the patience and great service.
Review by Antonela3 weeks ago
Our flight tickets were unavailable but Jessica helped a lot and made it work Thank you so much !
Review by Bafford1 month ago
Chris gave me a very good service
Review by PLloyd1 month ago
I appreciate the professionalism of Agent Henry DAWSON.
Bravo Henry, you're doing a good job
Review by Bafford Bhagotra2 months ago
I was very happy the price of the ticket,the service was Excellent
Review by Valentino2 months ago
I booked a flight at FlightTrotters.com. The customer services representative called me after 12 hours. They said they will upgrade my flight to economic with CAD$168 more because of taxes. He said" don't worry it's not a lot it's just 168$CAD" then I told him to wait for me as I am very busy I'll pay it the next day/Monday then he called me + email me to say that he cancelled my flight booking and now I will need to pay 104$CAD for each passenger because the seats are no longer available and I have to pay for it. It is common sense the website should show the total price and I think It is all included as a customer, the website should let me know the seat is not available when I checked out, I ASKED FOR REFUND they told me that they will send me a refund confimation e-mail .... never received... called back to ask them to send it to me and never received the confirmation for my refund till now (more than 1week after the first attempt to refund)
Review by Shnopse2 months ago
I had issues with my ticket to go from Toronto to Los Angeles and I had the chance to speak with JESSICA ! She is the best, she helped me through the whole process and helped me solve everything.
Excellent customer service from her !
Thanks Jessica !
Review by Lamichhane2 months ago
I was a bit disappointed with not being offered another flight after your unavailable flight.
However, on the bright side of the ordeal as I kept calling regarding my refund, I was able to speak to an outstanding and polite Sr Representative whose knowledge of the process and his pleasant personality gave me the courage to deal with my bank effectively. The funds are credited back to my account after a week instead of 30 days as per bank advice.
All the best to Asher as he represents your company with much knowledge and patience.
AS, Toronto, Canada
Review by Sarahslaga2 months ago
Jessica help me getting full refund from airline
Review by Dellys2 months ago
This was my first time booking with this company , so the process was little bit different than what I’m used to. Even that I made some mistakes , the stuff were pleasant and patient with me. I would like to thank Chris , who kept in touch by emails and phone calls until he delivered what I was looking for.
Review by Anshuk2 months ago
Thank you to Chris that he found a solution for me!
Review by JaneHappycustomer Yurachek3 months ago
We got Chris, who make everything happened for us
Review by Samtom3 months ago
Jessica help me to get a full refund.
Review by Tradium Singuratic3 months ago
Frank was great in handling our request and very quick in following up as well
Review by Anyaegbunam3 months ago
Thank you, Jessica I really appreciate your help, I'm glad you were able to resolve the issue with my reservation even though you were not the person who I originally talked to, Thank you were outstanding
Review by Tazzy Agawin3 months ago
I highly appreciate the professional way your agent, YANA handled our initial enquiry on til the purchase of my daughters(Angela Gaima's ticket to the USA.
Thank you and YANA for your service.
Review by MauriceI3 months ago
I had a good experience with Chris. He was very helpful, professional and nice. I really appreciated doing service with him.
Review by Yankel Lebouc4 months ago
jessica helped me for the refund amount from airlines
Review by Kinniel Apahidean5 months ago
I’m very happy with the customer service I received from Yana and would book my reservation with her in future
Review by Hanosset6 months ago
Excellent work by Jessica
Flighttrotters is rated 5.0 based on
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