I love ❤️ this site, its usually if not all the time cheaper than other sites, i always recommend it to friends and family
Review by LoneStarState Zingh1 month ago
Martin went out of his way to ensure everything was just right - he called me up, accommodated my date and price requirements, followed up to make sure that the ticket was properly issued and offered great prices on tickets for friends and family. I got great service and tickets for 1/3rd the price. I'll gladly use them again.
Review by Azara1 month ago
Cannot be trusted
The website quoted a good price, went through to input all details, including payment. Flightsbank generated a confirmation number and booking reference so as far as I was concerned the booking was completed. Within an hour, I had a "failed" flight reservation email. I called their helpline and they said what I booked wasn't available and if I wanted to book on the date which had been confirmed by Flightsbank on the website, then it would cost roughly 50% more than what they originally quoted on the website. In order to get the price on the website, they said I'd have to travel half a year earlier. Seriously disappointed and frustrated. Won't be using them again.
Review by AnneUrsell1 month ago
Great company they work with you to get the best deals possible.mi have used them about 5 times nite and always very satisfied. Henry was a pleasure and heeled me all the way through the process..
Review by Esha Butchar1 month ago
Flightsbank agents Gary and Rubain were extremely helpful and courteous
in rearranging and updating my travel plans. I am ever so grateful for their knowledgable patient assistance.
Review by Rodolfeitor1 month ago
Outstanding Service! Very helpful, supportive and understanding when you make a mistake on booking. Goes well beyond to make all your travel needs met. I appreciate their understanding and kindness. Love their going the extra mile. Cannot say Thank You enough.
Review by Tischelle Hetenyi2 months ago
Very professional and efficient,the staff were helpful and courteous especially Hector. Highly recommend, quality service and was responsibly priced. Will definitely use again, thanks
Review by Needle2 months ago
Thanks to hector we managed to get our tickets to bangkok on Christmas time very cheap and on a swiss air ,as promised he came though
Review by KakssPL2 months ago
Martin and Ruben are amazing every time I call. They answer all my questions in a timely manner; very friendly and professional, explaining every step they are taking to assist me with any concerns or questions I might have. I will keep on buying my tickets through this company, as their customer service is exceptional.
Thank you Martin and Ruben.
Review by VGeorge2 months ago
Martin was very helpful in resolving an issue with my reservations in a friendly way
Ruben also was helpful on initial reservation
Review by Linovel2 months ago
Really helpful and personal service. 👍
Review by Nermien2 months ago
PLEASE STAY AWAY FROM THIS COMPANY
Many of the reviews here on trust pilot are fake. The ones with 1 star are the honest ones. They are fraud. When I booked they said someone else booked before me so the first booking I made was wrong even though they provided the booking reference number via the website. Flight bank called me back and said the new tickets will cost me additional £140. As I had to visit my aunty who had a major stroke I just went ahead and booked it. This company seems like they auction their tickets online with the most highest bid after they make the calls to the customer. They are cunning and liars. Please don’t put the stress of this company to your travel. It’s worth paying few extra quid with another provider than this fraud. So here goes my story:
I made a booking to stay with flights bank from 18 / 08 / 2019 to 06 / 09 / 2019 at Dhaka. However, I have found my booking unsatisfactory. On the way going the agent said I had to contact one of his representative if I had a problem in the airport with my ticket. The problem was that Qatar airlines couldn’t find it on the system but somehow my name was on another list so the problem got resolved for the Flight into Dhaka.
My return journey was scheduled on 6 September at 11.30 from Dhaka. When I got to customs they said that the agent has not put my name in Qatar airlines even though I have the ticket numbers as the agent cancelled last minute.
I told them I checked on Qatar website and my flight was scheduled. The lady said she can’t do nothing as the agent cancelled and didn’t know why and told me to go and sort it out.
I was stuck in the middle of a foreign country with no idea what I needed to do. I pleaded to them that I need to catch a flight as I left my children under friends care. My 12 year old and my 6 year old child. My children were expecting me home and was very disheartened that their mother was not getting a flight back.
Instead I had no sympathy from the agent or Qatar airline customer advisors. I cried so much cause I had no idea what I had to do as I was never put in such situation.
I called the representative Boris on 07574 288926 via what’s app. The agent provided details of this guy when I was in the UK. I told Boris the scenario and he said he will do his best to get me out of the country as he didn’t know why Flights bank cancelled me on the system.
I kept texting and calling for update he kept on telling me to wait for his call which he never updated me instead kept texting me that he is on the case.
I then had to contact my partner in the UK to speak to flight bank who provided my tickets to sort the flight out. They are based in Chicago and I had no mobile minutes to call international just MB and local minutes. The agent kept on telling my partner they don’t know what happen and that it’s not their fault that I should of checked which I did.
My partner spoke to Daniel and Hector at flight bank which they kept on saying with in 15 minutes they will sort it out but took them a long 14 hours. The agent even tried to book me on Turkish airlines again they never provided full details.
I was in the airport for 13 hours trying to sort out the problem. The agent didn’t provide any hotel, facility to eat or transport in those hours.
Dhaka is a city known to the world for danger specially for foreign nationals.
My father from the UK got in touch with someone in Dhaka to escort me to a safe location until the flight was booked.
The agency put so much stress on my partner and kept saying they were on the case but they didn’t provide any tickets.
So the 11.30 am flight they didn’t book me in. The next flight was at 7.40pm again the agent didn’t book me for that flight.
My partner constantly called flights bank told them of my health issue as I suffer with anxiety. My partner pleaded to the agent to sort a flight by this time otherwise he was going to book a direct flight. Daniel from flights bank kept on assuring him the tickets will be booked.
This saga kept on going on for 14 hours until the agent booked a confirmed flight for 4.25 am on the 7th September.
Thank god I returned home safely to my children on the 7th September.
Please guys don’t go through what I went through as I wouldn’t want my enemy to even suffer in this way. Please be safe at all times better pay more for better service. This company is a liar!!!
For further advice on how to complain please search consumer rights/ advice/ how to complain about your holiday booking on google search engine. May differ each country to country.
Review by Mackan2 months ago
The guy there Jack it’s very useful and a good boy. He helped me to much for everything. Wish the best for you my friend u a good boy
Review by Randall S3 months ago
Rubain was very helpful in rebooking my flight when the original flight was abruptly cancelled due to airline flight restrictions. Some one always answered the phone without an inordinate delay.
Courteous and pleasant agents.
Review by Kevinnisha Fairburn3 months ago
This company (F) engages in a thinly veiled scam operation by:
(1) First advertising with attractively economical fares on ticket-search sites.
(2) After guiding a non-suspecting customer through ordinary booking/payment procedures, a 'confirmation' email with details of your flight schedule is sent to you (which may be accompanied by small letters saying that "verification" is needed for ticketing.)
(3) Booking is actually placed through the airline company involved, but payment by F is not completed.
(4) After a couple of days, the customer suddenly receives a "cancellation" warning and told by the service rep of the company F that he/she needs to pay more for 'understandable' reasons, e.g. ticket price has changed etc etc.
(5) If you don't contact the company, your flight is cancelled, without clear reason being offered. Otherwise, you are trapped in a twisted negotiation to get your flight secured, being totally at their economical mercy and swayed by corporate whim. So the 'confirmation' email you have received previously does nothing to guarantee your travel at the price you have imagined at first.
(6) On the whole, the customer ends up paying more with F in terms of money and mental/physical stress than with any other (more decently operating) companies.
The fact that I'm obliged to post this after a series of similar complaints in the past reviews at a number of sites suggests that the F is indeed a seriously anti-social company whose fraudulent 'business' practices are better blocked asap for the public good.
Review by CCRider3 months ago
Hi, need to say Flightbank came thru for me and my family. 2 thumbs up for Max that helped me with the process, he did an excellent job blocking my flights, it was really easy and fast. I’m very happy and greatfull for Max and everyone that helped. Thank you. E. Toxtle.
Review by Bafford Salvatti3 months ago
Mr. Michael Thomas was absolutely amazing. He was very cooperative, patient and kind! Wonderful worker!
Review by CynthOC3 months ago
I got a great deal on flights via flightspilot. The customer support staff was very helpful in case of a scheduling error. Michael Thomas cleared all issues with the airline. Great work.
Review by Ilhème Lidy3 months ago
It was great to find cheap tickets and at the same time I received a great help with Martin , He helped me to change mi tickets for some news better !
Review by Kiden3 months ago
RUINED my holiday plans! Would definitely recommend this travel agent if you enjoy immense stress and heightened anxiety when trying to book your holiday. They lure you in by advertising amazing prices on their website, lower than you'd ever expect. To begin with, half of these flight tickets don't actually exist and when you do manage to call them about one that does, they will repeatedly tell you over the course of many days that the payment cannot go through with your bank. Once you authorize the payment with your bank, they will then tell you the price of the ticket has doubled, or that it is no longer available, consequently offering you one for a nearby date. This cycle continues, all to no avail, I would advise you to not waste your time and not to place yourself under unnecessary stress.
Review by Dancel3 months ago
Rubain Samuel Me with my travel needs. He was very professional and was able to accomodate our requests. I have used Flightsbank before, and will again in the future.
Thank you very much for helping me make my travel plans a success.
Review by Tukom3 months ago
Vince T was amazingly helpful. He worked patiently to secure my tickets and his customerserve was excellent.
Review by Jugal Eolande3 months ago
The app gave me a different flight date from the one I really needed. I called Flightsbank and Vince was the one who took the call. I told him what happened to me and he heard me worried and Vince told me not to worry to taking a deep breath and that he would help me. He made me feel that I was in good hands. Thank you Vince for your patience and help.
Review by Khamis3 months ago
I've worked with several people on your customer service team. All have been very helpful. Particularly, Martin and Michael. Thank you to them for their constant verification of my flight needs.
Review by JANETTEcustomer3 months ago
Customer service answered my call with very little hold time and was able to help answering my questions.
I will definitely use them again.