We collate all the best reviews from around the Internet so you can view them in one place
Review by Amber G.4 weeks ago
Greg was awesome in helping me get my payment information transferred and sorted out. Made sure everything was taken care of!
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Review by R H.1 month ago
Kimberly with FlexShopper customer service went over and beyond helping me! I found this program by accident while shopping online and I'm glad I did. I was able to get all the things I wanted from great vendors. There mark-up is very small unless you go over the 90 days. Customer Service is so wonderful and helpful. They exceeded my expectations. They have the best CSR during covid-19.
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Review by Joshua W.1 month ago
I came into issues with finances and my account manger, Gregory Roy, gave me reassurance that my everything would be fine. Thanks again for the awesome customer service!
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Review by Manuel Y.1 month ago
I have lost my debit card so the bank sent me a new one and I have too many bills that I pay with my debit card and thank you to flex shopper for calling me and letting me know that I did not pay on time otherwise I would have never known the customer service agent was very nice... very polite and she also offer me the option of paying early which that save me over $200!
Flex shopper number one And the customer service agent is an ace in the pocket
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Review by Jessica C.1 month ago
I've been dealing with a lot of personal issues and completely forgot my 90 days same as cash expired 4 days ago. I called with not many hopes of it being honored (it was completely my fault) but Cynthia was so considerate and sympathetic and honored it when she really didn't have too. We need more people like her working in customer service!
Thanks
Jessica Castillo
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Review by Chris F.1 month ago
I got tires in December and i used flexshopper for the first and only time. So they took 34 dollars a week out of my account which is fine and I just called today to pay off the remainder when I asked the gentleman for my balance he told me i still owed 550 on the tires... its been about 30 something weeks from December to now which its the last days of August so 30 something weeks × $34 a week and I still owe 550 on 700 dollar tires... this is a scam and its crazy the reviews they have im not sure if I'm the only person to have horrible experience with them but anyways the tires are mine and I won't use them again.
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Review by Nora mae1 month ago
Honestly, he los you when your in a jam, BUT BEWARE! Interest is high! And they are way too willing to help! Cause if you run into a pandemic and lose your Job, and can’t find another one that works with you having a child, you have to work with at home. There is no Kindness!
Review by Airin W.1 month ago
I've been a faithful of Flexshopper for many years now. And the entire process has been great. Whenever I require help, my account manager CYNTHIA is always there for me and if I require my payment to be rolled over to the next month she's always willing to work with me. Which is a BIG help. So thank you once again CYNTHIA for all your continued help.
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Review by Jane M.2 months ago
I had to call in my new debit card number for my payments. Cynthia was very polite and helped me with my payment method change. She also informed me that I had a small amout to payoff one of my items. Im happy to say thanks to her I paid it off today. I have been a customer of flexshopper for awhile now. I have bought numerous items. I am happy with the customer service from Cynthia and whill be placing another order soon. Thankyou.
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Review by Brittany C.2 months ago
FlexShopper is awesome, I love every item I've purchased from them. If I ever have any questions about payments or anything my account manager Greg Roy is always there to answer them and keep me laughing while on the phone. He's a joy to talk to, great customer service! Keep up the good work guys!
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Review by Raynell S.2 months ago
I purchased 4 items and sent one back (Daybed) because it wasn't made properly. Today, I called to pay off 3 of the items and a nice gentleman named Jewels assisted me. I was pleased with his help. I gave a 4 star because the return of the day bed is not showing as returned on my account. Also, the website needs to be updated so you can see the balance due and to be able to pay it off on the website. Other than those thing I am pleased so far.
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Review by Melissa P.2 months ago
Cynthia was very helpful, friendly, understanding and considerate as I told her about my current situation. She helped me come upon an agreement in which I can stay true to!
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Review by Maria V.2 months ago
Thanks to the last person That help me it was a pleasure and smooth transaction very efficient and polite gentleman
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Review by Tretavious W.2 months ago
The customer service is so friendly and kind. They are will to help you out. Ask for Cynthia she's amazing.
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Review by Cynthia P.2 months ago
I called to make a payment and Ms Cynthia Rodriguez's take charge personality was amazing. She quickly give me a summery of my account and advise me on how to maximize my payments so i can pay for my products faster. She was friendly , professional and very knowledgeable. I would recommend the service to all of my friends &family because of her awesome customers services.
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Review by Brent D.3 months ago
Flexshopper was a needed service to fund Christmas for all of the children in the family. I like the option to purchase from online stores if Flexshopper does not have the product in their Marketplace. The customer service is excellent and always willing to help when they can. People may complain about the prices but with less than perfect credit, the service is worth paying for. Much better options were available than rental stores.
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Review by jerry r.3 months ago
I guess someone has to pray on the unfortunate this stuff is priced over double the service is horrible I bet they are good at taking payments but cant answer a question with out sounding so clueless that was every person I spoke to one fell asleep on the phone when she woke up and realized I was on the phone she hung up how sad is that if im paying three times the price for the items spend some of that money on good help. that's all im saying
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Review by Russell A.4 months ago
Exceptional customer service and respect. I could stop there as it is enough said, but why?. I'm going to continue letting others know what true leader of industry That Flexshopper is. Every conversation I have had with the staff at Flexshopper has been pleasant, handled with knowledge and a resolution Is always found. Whether it's a billing issue or something that I'm not quite clear on, the empathy and instruction given to me by your team is phenomenal. I enjoy how quickly issues are resolved and the ease of use of your website has been a dinosaurs best friend. Product availability and variety is simply the best, bar none. Keep up the great work and I will keep up with my part by spreading the word. Last,yet not least, the family is loving our new dryer.
Profoundly grateful
R. Archibald & Family
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Review by Tammy S.4 months ago
I really liked I could speak to one person when I called with a concern! Greg Roy has tremendous people skills. I don't necessarily like talking on the phone, mostly because most people don't have the patience to talk to customers accordingly. I'm also very grateful for FlexShop because my kids drive my vehicle and we live on a mountain with some harsh dirt roads.. and I didn't have the money to pay for tires needed out here at one time. Thank you FlexShop and a huge thank you to Greg Roy for making my life easier, as talking on the phone gives me bad anxiety! Never once did I get anxious when speaking with you!
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Review by Jermaine M.4 months ago
This company was good and there when I needed the help to repair my car. They in the beginning told me everything about this works and the payments and when is my last day to pay without all the interest and all. I made my last payment today which is during the 90 period and it was easy. The representative was very knowledgeable and gave a lot of good information about the company as well. Thank you for being there when I needed it.
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Review by Payton S.5 months ago
So I have been unemployed and unable to get unemployment during the pandemic. I contacted flexshopper to hold off my payments, and they said that they could. Since then, I was told to contact them by May 22 to see if I was employed again as my work is opening back up in June. Yet they took out 4 payments, 2 in one day. Yes I got it refunded but if I'm told that my account is on hold, nothing should be taken out in the first place. Tired of having to call 3 times a week to be told that my account is on hold but yet payments are coming out. I don't recommend using flexshopper.
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Review by Krista F.5 months ago
Right now bc of being furloughed from my job and my dog currently at the vet about to get a very serious surgery to save her life from pyrometra I have fallen behind on my payments. He was very nice and make me feel a million times better even after I called and basicly chewed him out.... which was just from all the emotions. Again I'm sorry for that. But she really helped me with everything.
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Review by Danny W.5 months ago
I ordered a floor Air Conditioner on the 28th of April from the Personal Shopper using Amazon as the supplier. Checking Amazon's website, the item I rented from Flexshopper shows two day delivery and the Flexshopper Customer Service Rep I spoke with says I may not get it until May 22, 2020. I don't know how they order from Amazon and I do not understand why the delivery timeframe is so different. If Amazon uses their own delivery personnel I won't be able to track it at all because Amazon uses their own internal tracking numbers for their Customers so I will have to keep calling Flexshopper until I get a delivery date. Very inconvenient!
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Review by Gamaliel P.5 months ago
Was a joy to begin with and allowed me the time and services I needed due to this Covid-19 pandemic to out right paymy existing debt without loosing out on the 90day pay back option. Thank you Flexshopper for the opportunity to administer parts for fixing our family vehicle and thank you for the awesome customer service that allowed us to pay off our purchases in due time. Thank you Cynthia from billing.
Mr. Padilla
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Review by Doreatha T.5 months ago
Dealing with flexshopper was one of the most hassle free experience in purchasing my laptop. All my concerns where answered promptly and properly. The customer representative that I have talked to were Pleasant and polite and some humorous. JB was instrumental in helping me pay off my account. The conversation with him help me realize I was in good standing with flexshopper so I intend to use them again.
