Pretty bad experience right off the bat. Submitted a quote reques. They said I’d receive a quote in 24 hours. Waited for two days... nothing, crickets. I called them and I was forwarded to a voicemail. Left a message, a few days later still nothing. Called again, I was advised to send an email. I finally got a response asking about the volume of the shipment. Apparently, 6-10 shipments per year are not big enough for them. That would have been fine if they said that right away or put this info on their website. I will not use or recommend Flexport.
Review by XXtac3 months ago
Was looking forward to simplifying our incoming container/freight process with flexport and that did not happen. They tell you what you want to hear once you agree to do business then everything changes. There is no customer service, if you have a questions that you would like to speak to someone about you must schedule an appointment at their convenience which all reps we ever talked to were on east coast time. Billing charges were ridiculous. We showed our bill to our new current freight forward along with another company who has been shipping containers for 20+ years and they had never seen some of the charges flexport claimed to be "standard". Not only are they now charging 30% more than other freight forwarders they shipped a container without our authorization. Would defiantly stay clear of this company, they are doing whatever they can to get as much money out of you.
Review by Thomasset6 months ago
I was keen to use this freight forwarder after I could see that they had made an effort to build a decent platform where I could track and monitor my shipment.
However, I don't recommend them at all. Anyone who has shipped from China will know how frustrating the process is. This forwarder was late at every stage and when my goods arrived in the US, there were SO many delays.
Also there are many hidden costs which is probably why I felt the quote was so low in the first place. They simply hide a lot of fees that they add on later.
I don't recommend Flexport to anyone who is concerned with staying in stock and for their goods to arrive on time.
Flexport is rated 1.0 based on
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