Excellent support. Thank you for checking in with me, and thanks for providing a great product and service
Review by Classie9 months ago
very helpful and great customer service when it comes to Fleet Management. Has helped our business tremendously.
Review by Oade Jaimezcampuza1 year ago
We have been using Fleetistics for a little over a year now. Although, I can not complain about the "MyGeoTab" platform they currently have us on, I have to rate them with only two stars due to their staff. There staff is very inadequate, and make any type of communication with them the equivalent of pulling your teeth out. Something as simple as switching out or installing their equipment can be a nightmare due to their lack of communication and thought process. Many times I am left scratching my head on how these people function on a daily bases.
Review by Appliance2 years ago
I agree with everyone's review of Fleetistics. We should have done this sooner. We allow our employees to take their vehicles home, since they are on call 24/7. When calls come in, we dispatch the closest person. Saves time, increases productivity, and saves the company money
Review by Tonga2 years ago
If you're looking for the best pricing, you might as well stop here. Fleetistics was by far the best on pricing, and the most flexible. The system is very easy to use and does exactly what it's supposed to do.
Review by LaDana2 years ago
We are new users but so far we are very pleased with the details the system provides and with the ease of using the system. We can definitely see the benefits relating to safety and cost reductions, we just wish we had started years ago.
Review by Germains4 years ago
Prorate Services has been a customer of Fleetistics for 8 months. The service has been courteous and prompt. One of the very best parts of working with Fleetistics is Brandon Santiago. He has returned my calls quickly, even when he was on his vacation. I can always count on a quick solution to any problem we may have when I call Brandon. I would recommend Brandon & Fleetistics to anyone. Kristi Brunes, Prorate Services, LLC, Stratford, SD.
Review by SelmaS4 years ago
Loving Fleetistics! We had some issues with our truck being a bit older, we had to get a professional to install our tracker, but Brandon (our account consultant) has been there every step of the way. From setting up an appointment for an installer to come out, to checking in less than a week later to make sure everything is up to par. We as a small business appreciate the great customer service and the help that is always available. We are forever customers of FLEETISTICS and give kudos to our account consultant for someone we can always count on to answer any questions or concerns we have. We have already seen one of our drivers go from 20-40 hours of overtime each paycheck to only 5 this last paycheck. We are not only saving money but we are saving time which means more business! Its a no brainer when it comes to FLEETISTICS and we couldn't be more happy! Thanks again guys!
Review by Ysobel4 years ago
The entire process from the introduction to the implementation to the training has been exceptional. The system has been easy to navigate and you all have provided excellent customer service with responses to my questions answered within an hour of me sending my email. Thanks to the entire team for being a pleasure to work with.
Review by Ecoutility4 years ago
The Fleetistics program is a great tool and it has allowed us to understand vehicle utilization at the our facility. Senior Leadership can now make more informed decisions about the future of our fleet. The Fleetistics program along with the excellent customer service have exceeded our expectation and we would highly recommend there program to companies that are interested in understanding how to right size there fleet.
Review by Kielar4 years ago
Lynn was able to walk us through the entire demo, setup, and operating experience. She had timely follow-ups, and was very knowledgeable. Always cheery. Fleetistics web service is a big leap in our fleet management. Ease of use is impressive, but it also includes a lot of deep analytics and settings for anything we can conceive. There's even an API that we're planning to use to integrate with our operations software in the near future. Training was smooth. Only issues we've run into are: 1) the website seems to run best on Google Chrome only. 2) some of the minor website functions seem broken like cart checkout and password Reset
Review by Tokman Chadbannes4 years ago
The rep I have been working (Amy) with has been extremely easy to work with and very attentive and flexible with the needs of my company. Correspondence has been quick and efficient and thus far I have had no issues..
Review by LaQuecha4 years ago
If you have a need to manage your large or small fleet with ease, stop looking. You have found everything you will ever need in one dynamic company. Our small pest control business started using Fleetistics in 2010 and have been more than satisfied with every aspect of their service. As we grew, they grew. As technology got better, they got better. The only thing that never changed was the customer service. I can get my account manager Brandon Santiago on the phone any time I need him, and he always responds quickly to emails and special requests. I highly recommend you do business with this company. You will never regret it!
Review by Bafford4 years ago
Great experience and custom integration with GPS data really helped us integrate with other systems. Highly recommended.
Review by Mapjack4 years ago
The sales staff was great. Guided me to the best product for the best price. All products arrived quickly and install was a breeze. I have been up and running for 4 weeks now and find the product interface easy to use. Training modules are a plus. Would definitely recommend Fleetistics.
Review by Elliotts4 years ago
Fleetistics has a very knowledgeable and friendly staff, they make working with them fun and easy. The online system is easy to use. I would recommend them over and over.
Review by Giyasi4 years ago
It is a vast world of many options when deciding on which GPS tracking product to add to your fleet. After speaking with Brandon it was a easy decision. From the low pressure sales to the thorough presentation I was sold by the end of the conversation. Everything to date has gone the way he said it would and the support after purchase has been amazing. If this is how the future remains we will be customers for life.
Review by AMerrill Derrow4 years ago
We changed GPS providers last year and selected Fleetistics as our vendor of choice and it was the right decision! The product is very sophisticated and the service is superior. Lynn Rios was/is a real help in working with us through the sales cycle and follows up periodically to confirm our satisfaction while Darryl Arnold is a real "Master" at training. Couple this with competitive pricing and they can't be beat!!
Review by Bafford Inciarte4 years ago
Our team is working on a project to equip three separate fleets with telematic tracking capabilities to monitor safe driving behaviors. In deciding to choose which vendor to go with, we vetted 10 companies, shortlisted 3 and ended up pilot testing 2--one of which being Fleetistics. Our experience with Fleetistics has been spectacular. The telematic devices work seamlessly, the user interface is easy to use and intuitive and just about everything is customizable. And the other thing that puts Fleetistics in a league of their own is their customer service and support. Our account manager, Lynn Rios (who has been our contact since day 1), has gone out of her way to make sure we got all the information we needed as fast as possible to make the right decisions for our project. We had a technical problem arise in our implementation and she and the team found an extremely elegant solution within days of requesting it. Someone please give Lynn a raise! Also, their training materials and trainer (Marya Sullivan) are easy to access and have been helpful in getting our teams up and running.
I can't speak highly enough of the level of service and product quality the company provides. Our experience with Fleetistics has not been a purely commercial relationship where "we" buy something "they" sell--they've become an indispensable partner and resource in our project. I would not hesitate to recommend their services to anyone.
Review by Nacima4 years ago
Seriously, we looked at several options before deciding to go with Fleetistics. We took the leap of faith because of all the hands on training provided by Brandon and his availability to get answers quickly.
Brandon was very patient with all the questions and hasn't stopped providing excellent service for the past year. We just added two more units and our savings for the fleet and the company have passed our expectations.
Review by Yemdjeu Kitti4 years ago
We have been very happy with our account manager Lynn Rios. Once we made the decision to use Fleetistics we were about to start our farming seasons and had very little time to get a large percentage of our fleet installed. Lynn had to adapt to multiple problems/issues that came up and she got us though them all in time. We are happy with the product and Lynn has been great. Her quick responses and professionalism are very appreciated. She has coordinated everything about or transition perfectly. We are very grateful for Lynn's help.
Review by Stephanee4 years ago
Lynn took her time to help me navigate through the website and taught me how to use some powerful tools.
Review by Temerity4 years ago
Fleetistics staff works with you to customize their product to your needs. They provide the information that allows you to improve your fleet and driver performance dramatically. It is very easy to install and maintain. Reports come by text or email as frequently as you need them. Custom reports are no problem. Always know where every vehicle is and how that driver is performing. As a user for over five years, we could not do without it!
Review by Bootsie Amirmansoury4 years ago
Being new to Fleetistics my representative Marya Sullivan was extremely helpful in guiding me through the website and how to access areas most important our company needs. Everything was explained to me and if I have any further follow up questions their website has a video explanation of any other assistance I may need.
Review by Zippel Quichiz4 years ago
I have been very pleased with the professionalism of this company from the beginning interaction with the sales department to the customer service, training and technical support after the devices had been installed. As a small business owner, I had questions and concerns related to long term commitment and contracts. I received straight forward honest answers.