Lets start with the positives. I love the car and Ben "was" just brilliant to deal with..
OK that is it for the positives unfortunately.
1 - I've had my car for 6 weeks tomorrow (October 4th, 2019).
2 - Emails and phones calls to Ben and his admin team requesting the fuel card.. still nothing that has helped the issue.
3 - Broken promises of fuel costs to be credited back into my bank account, still waiting.. More broken promises.
4 - The relationship and communication was brilliant at the start. To the point Ben was calling and emailing me every day. Sometimes multiple times to get me to send back documents he was waiting on.
5 - The after sales process is just appalling. It simply doesn't exist. No return follow up calls after my inquiry, no email confirmations, no fuel card after 6 weeks.
6 - Unfortunately these guys are now dealing directly with my employer. I feel embarrassed that i have entered into a long term agreement with this company.
7 - Its a business transaction now and I'm regretting that i even did it. I'm concerned that the month to month process will not be smooth "as Ben promised" and I'm going to have to fight this every month. Who has time for that.
8 - From a business perspective, I don't treat my customers like this and I'm so sorry i went ahead with it.
Review by Beven Kantamneni3 weeks ago
Great service and they really looked after my needs
Review by RayfenWindspear1 month ago
Josh Keen was beyond excellent to work with and went above and beyond to ensure I was well looked after!
The process was simple to understand, the quotation was tailored perfectly to my situation and presented the figures in a no nonsense manner.
Very happy with the service and offerings that FleeetChoice provide.
Thank you Josh and the FleetChoice team.
Review by Saros Najuch1 month ago
Easy application process, had a answer to my application within 48hrs. My consultant was profesdional, helpful, and avaiable answering my many quedtions via email or phone.
Richmond made the whole process easy and stress free.
Review by AMustafa Grunwaldt1 month ago
I have had a lot of support from the staff at FleetChoice with the decision to buy a new car. It has been a very smooth experience. Thank you.
Review by Anjuman1 month ago
easy to work with and all questions answered
Review by Jaqisha2 months ago
Hands down easiest finance I have ever done!
Kevin and then Thomas could not have been more helpful and responsive. Highly recommend.
Review by Arredondo Hebbar2 months ago
I have had an excellent experience with Fleet Choice. I was lucky to get Bradley Thompson who was great to deal with. Bradley was so friendly and easy to talk with. He explained everything in easy to understand terms and made my experience with Fleet Choice a joy. I would thoroughly recommend using Fleet Choice if you are thinking of leasing a new car. Bradley got me into the car that I wanted at a great price. Thank you Bradley and Fleet Choice.
Review by Shaunessey2 months ago
Really explained the Novated lease clearly and was about to tell me what is my out of packet cost each week. A few signed pages wouldn’t go through, and kept working to get it all done
Review by Sukoon2 months ago
It has been a pleasure dealing with Fleetchoice.
Kevin was super responsive and patient while i was car seeking and then was swift in handling all my paperwork.
Rhys picked up the process mid-stream and followed it through to the final stage.
I have experienced nothing but exceptional customer service from this team and i look forward to working with them for the duration of the lease.
Many thanks Rhys and Kevin.
Review by Utezurugori2 months ago
Outstanding service and communication
Review by Wawashui2 months ago
Very helpful service, I had an excellent experience with FleetChoice. My consultant was always available to answer my questions and concerns promptly. From the initial application and approval, which exceeded my expectations, the whole process was straightforward and efficient. I would have no hesitation in recommending FleetChoice to others and would like to personally thank my consultant Bradley Thompson - well done team!
Review by Rubirosa2 months ago
Overall a great experience.
Review by Corryne2 months ago
I can honestly say FleetChoice have made it so easy to obtain my requested vehicle choice. I can't fault any aspect of the business and highly recommend anyone looking to lease to contact FleetChoice first.
I would also recommend you ask to talk to Harry as this guy goes beyond as a FleetChoice employee. Harry's skills are top notch with communication, service, knowledge and friendliness.
Review by DoddMichael2 months ago
Mary was / is outstanding and made the whole journey so much easier. A few hiccups with delays in payment stopped a 5 star rating and delay in reimbursement costs for rego, green slip, stamp duty.
Review by Chalkster3 months ago
Having had a poor experience on a previous novated lease with another firm, I sought quotes off other firms. Mary from FleetChoice provided me with some of the best customer service I have ever received. She was friendly, knowledgeable, punctual and flexible to my needs. I have already recommended her to other colleagues and will continue to do so.
Review by Tsagacious Hillerup3 months ago
Quality, informing service from the first point of contact right through to delivery of new car.
Review by Photox3 months ago
Easy process, no dramas and customer service was awesome.
Review by Fanela3 months ago
I have never done anything like this and was very impressed with everything I have experienced so far. Kevin was amazing, always answering my calls or calling me straight back. plus when poo hit the fan he was on it straight away, sorted it out and nothing was too much trouble (nothing to do with fleet choice, was the car yard). Honestly I wish more businesses and staff worked this way. I know I work for a company just like this and its great to see that there is others who care about customers and give top service.
I am highly impressed and will be sending people to Kevin as he was awesome to deal with.
I even have to say the online system is easy to deal with and everyone at Fleet Choice has been great.
Can not fault or don't have anything I would reccomend they change as was just easy and a pleasure to deal with, from start to finish.
Thanks again to Kevin and the team.
Review by Ntelikos Ayuzawa3 months ago
Mary was so professional and attentive. She made me feel as though I was her only client, answering emails and phone calls very promptly.
Mary went above and beyond for me and provided the optimum Customer Service Experience. Well done Mary, I am very appreciative of all your assistance.
Review by Donald Svendsen Derrow3 months ago
Hannah has been amazing throughout - she updated me on my application and helped me extensively with my contract. Highly recommend as she is a pleasure to deal with!
Review by ChrissieB3 months ago
It has been a pleasure dealing with Fleetchoice.
Okhan was able to guide me through the process of setting up a lease, from start to finish.
Each stage was explained to me in simple terms, and I was able to ask as many questions as I needed.
I never felt rushed or pressured to make decisions which is important to me.
Review by RatSpit3 months ago
Very satisfies with service
Review by Mediacity3 months ago
Required a Novated Lease through work and chose FleetChoice from one of three options. Key point of difference was the Visa Debit card for vehicle expenses as well as the easy to understand documentation. Customer Service was very good (dealt with Ben). They were able to get a very competitive price on the vehicle. Process was relatively streamlined for such a complex process.
Review by Nehcterg3 months ago
Very patient and lovely guys that I dealt with. Nothing was a problem