Had a great experience. Very professional and easy to work with.
Review by Flasherino Damari2 months ago
Easiest move I have ever had. Flat rate moving made getting the COI and the whole move process super easy. They are effective and efficient. Brian was super helpful and extremely courteous.
Review by Siaqa2 months ago
Wonderful service! Our reps Justin and Ilan were helpful and accommodating every step of the way. Luckily we were able to sell some furniture before the move and were issued a refund for the items no longer on our inventory list, which was awesome. We moved Tuesday from Manhattan to Long Island and at the end of the day, everything went smoothly and nothing was damaged. This is pretty rare as every moving company I've used has ended up with some horror stories, but I was so glad Flat Rate made this easy. No underestimated quotes, no surprise fees on delivery, everyone was up front and transparent about the costs involved. Very much appreciated this.
If we have any moves in our future, we'd definitely choose Flat Rate again. Thanks so much!
Review by Jfdjfjg2 months ago
DO NOT USE. They will take your money, damage your furniture and then refuse to honor their insurance policy you paid extra for!
We've used FlatRate for all of our previous NYC moves, with no major problems. On our most recent move in July, however, FlatRate's movers knocked a chunk out of our large, bespoke Brooklyn-made wooden dining table. We had purchased $10,000 worth of insurance, and FlatRate's movers also assured us that company would quickly take care of the damage, so while very annoyed, we thought it would be quickly taken care of. We got a quote from our furniture maker for the damage, which would cost $1200 to repair (table pickup/drop off, sanding down the ruined edge, and refinishing the entire table to mask the sanding and make it match). Instead of honoring the quote from our table maker, however, FlatRate randomly decided the damage was only worth $360 and said their no-name, generic furniture repair partner company would handle the repair of our specialty-made table for that amount. Are you kidding me??? On the phone, someone from this random furniture repair company even TOLD us that the furniture maker should be the one to fix the table, not them! FlatRate sold us fraudulent insurance, ruined our table and then did not honor their promise to clean up the mess they made. We now have to cover 3/4 of the cost of this repair ourselves - on top of the exorbitant $2500 FlatRate charged for our move. Suffice to say, we will NEVER, EVER use this fraudulent, money-grubbing company again. Bottom line: DO NOT USE FLATRATE: THEY WILL DAMAGE YOUR FURNITURE AND CHEAT YOU!!!!
Review by Pam Upton Sintemaartensdijk3 months ago
Sales over-sold us on what we were paying for. We moved from NYC to LA, and had a two month gap in the middle. We said we would give them plenty of heads up on the day we wanted to move in, and they said that was great. We had a defined move-in day in LA three weeks in advance of when we were arriving and we informed them immediately. Nowhere in our contract, emails, or any of the paperwork we have does it say there was a 7 day delivery window. We were first told of the window only a few days in advance of our delivery date, when we already had made arrangements with our building. Of course, our items arrived at 4pm on the 7th day of our window, and we slept on an air mattress in an empty apartment for 7 days. The excuse given to us was that it is a long drive across country. However, we gave them 3 weeks notice of the specific day we wanted to move in, and it was clear they did not start moving our stuff until maybe the day before our move-in. We thought at worst they would be 1-2 days late. We were wrong. Very pathetic logistics operations. They defiantly do not care because most people don’t move often, so it doesn’t matter to them if a customer won’t use them again.
Throughout the delivery process we were told we would get call backs that we never received, and we had to reach out to them four times for information. Each time the agent was surprised someone hadn’t already told us the info we were asking for.
The boxes arrived in extremely bad shape. We were lucky that only a few minor items were broken. Half the boxes were crushed from being piled too high, and a number of boxes had holes or rips large enough to fit a hand in. We did an extremely diligent job of packing, so only a few glasses and bottles broke.
The movers themselves were nice on both sides of the move, and they worked hard/carefully while we were watching. We would guess the non-customer facing movers at the depots are less careful because they’re not working for tips.
Review by RobTay Barred3 months ago
Movers arrived on time. A team of 3 people, were very nice, polite and pleasant. Worked carefully and quickly. Very happy and would highly recommend them! Thank you!
Review by CBevis3 months ago
I am one of the many people in this country who lives on a fixed income. As such, I had a limited budget for my move. The Relocation Coordinator whom I dealt with, Brian, was very friendly and extremely helpful and informative. He even found good discounts that made my move within my budget. He answered both phone calls and emails very quickly; and by the time my moving day arrived, I knew exactly what to expect.
The men who came to move my belongings, led by the Foreman Manny, were likewise very professional, friendly and efficient. They took care not to damage any of my things and put them exactly where I asked in the new apartment. Since my move ended up costing less than the price quoted before the move, I was quickly refunded the difference, exactly as they promised. It did take about a week to get it, but that is fairly typical for refunds.
All in all, it was a good experience. I would recommend this company to anyone moving on a budget.
Review by Catherine Peride3 months ago
Robin and Handibel were excellent in handling my local move across New York City! They were on-time, very polite, and highly professional. They even offered to assemble my large bookcase. I would definitely recommend Robin and Handibel for another move!
Review by PJWilliams3 months ago
All was so nicely done from organizing to moving! The movers all 3 of them Super Good.
Review by BPark Kvisvik3 months ago
They did a great job and had the most competitive rates! I'll be using them again.
Review by Colossal Kiy3 months ago
Hello my name is Nicolas Mahuad. Today I had the amazing pleasure of being greeted by 3 expert workers: Hector, Gefri, and Vladimir. They were extremely professional, motivated and friendly. Upon greeting the three, all of them made me feel immensely comfortable and trusting of their work. They are a great team and showed exquisite work ethic and character. I’ve hired movers from FlatRate before, and none of them have equally the professionalism of the three gentlemen that I’ve encountered today. My overall rating for the team of Hector, Gefri, and Vladimir is a complete 10/10. I strongly recommend this team of three to be a part of your next move. They did a phenomenal job and were very enthusiastic with the work the provide. Great job by these stand up guys, I couldn’t have been more blessed with a better team.
Review by Sangesh3 months ago
Everything was great! Jean Benitez, Dandre Birch, David, and Jose were all incredible. They were professional and completed the job in a timely manner. We were very happy with their work and could not have done it without them.
Review by Antsibirev4 months ago
Best moving company.
Movers are professional.
I would highly recommend.
Review by Totoche4 months ago
Excellent and professional moving company. A gem to work with!
Review by Zigs4 months ago
Fantastic movers - the team leader did everything to make the move a success. He and his team really. Exceeded my expectations! Such care and attention to detail. Thank you!
Review by Vijayaraghavan Selwanes4 months ago
From sales to moving staff everyone was very professional and enabled a very smooth and efficient move.
Review by Nicoleeeeee4 months ago
Everyone was super nice from start to finish. This is a company that cares about customer service.
Review by Xelajan5 months ago
On time, organized, and managed challenging weather.
Everything was packed and organized thoroughly.
Review by Tanong5 months ago
The best movers ever. Nickolas and his team. Best guys! Came on time, no pushing, very polite and kind. Like no other movers! Highly recommended Flat Rate! Ask Matt for an assistance. Thanks again, we made It in CT from NY. Not planning to move anytime soon but if I do, I’ll do it with Flat Rate for sure. No stress indeed. Thanks again. Happy customer Anastasia!!!
Review by Spitting5 months ago
Couldn't recommend FlatRate Movers enough - they were extremely helpful from start to finish. Definitely worth the cost as they made my move completely stress-free!
Review by Sergeyucz Melarkey5 months ago
Great service. On time, efficient, courteous. I would recommend them and contract them again.
Review by Petia Brownr5 months ago
FlatRate took a significant amount of stress out of the move. It's been while since I moved and I wanted professionals who knew their job and cared about their work. FlatRate was that place. The experience was pleasant and reassuring from Nicholas handling the arrangements, to foreman Juan handling the move. Everyone was courteous, helpful, and cared. Pricing and details were upfront. Nicholas was able to answer my questions and provide good suggestions. Juan was an expert on moving, and his team (Victor and David) got my stuff moved safely and securely in record time. They treated my belongings with care moving out and moving in the new place. I was highly impressed by the skill and work involved. Thank you!
Review by Hills Cheol6 months ago
These guys are the best:
From quoting, to packing to moving you can not find a better more reliable team to help you through everything. I'm actively referring everyone I know that moves to use FlatRate. I'm a return customer and will use them as long as I live in New York
Review by Maiju6 months ago
I’ve worked with this company several times and have always been impressed by their professionalism and the quality of their work. I highly recommend them!