Flamingo Gifts Reviews

As this hasn't been resolved to my satisfaction I have to give them 1 star. Have sent 2 throws back - at my own expense - near £8 and have had no refund - near £96. Getting on for two weeks now and no response from emails. So glad I paid with PayPal, looks like I am going to have to go through them to get my money back. Laura sounded so genuine too.

I saw the ratings on TrustPilot were very low so decided to order from eBay instead; I didn't realise when I ordered but it turns out the seller on eBay was Flamingo Gifts anyway and I had no problems at all. The product arrived in perfect condition and is excellent quality. It also arrived within 5 days (during a pandemic as well I might add!) so 10/10 all round.

flamingogifts.co.uk - I ordered two packs of socks from this company and they came the next day, really excellent service and the product was exactly as described. I would use again and would recommend this company from my experience.

I would rather give this company a minus 5 stars. Bad customer service. Bought 2 jackets before Christmas and got them finally in January. The jackets are women’s x-large when I ordered mans x-large. When I contacted them to return was told their jackets are not gender made and there was a size chart on the order screen. No there wasn’t a size chart and no where did it say their products were not men or women’s. Who would buy such a product. So sorry I wasted my time and hard earned money on the poor excuse of a company. Still waiting on my refund after 2nd email to them. Hope they go out of business soon.

Don’t touch this company. I should have read the reviews before ordering. Ordered goods well in time for Christmas and not arrived. Emailed first and reply assured me they would be with me and had in fact been dispatched. Rang them on 23rd When they still hadn’t arrived and disinterested woman pretended to check my order and then blamed Royal Mail. Will be claiming chargeback from my bank. I’m not the first person to be scammed, please let me be the last and leave this company alon

Received products, one of which was faulty. Sent numerous emails requesting a refund or a replacement. Eventually got a response to say a replacement was being sent. This has never been received and again no response to the emails sent chasing this.
Awful customer service and faulty products, avoid!

Really bad company, take your money and then don’t send the gift, don’t respond to emails, I had to get PayPal involved to get my money back, would never order anything off them ever again and if you have any sense neither will you !!!! So bad

Return policy isn't reliable. I wish I had saved my money, because I can't return an item that I can't use. I ordered a phone case and the material is so flimsy, if I had dropped my phone it would have cracked for sure. So the item reviews are probably fake. Wasn't worth the money. And I did give the case a try, but it wouldn't have worked for me. Case wouldn't have protected my phone in any way. So I was told that the item has to be completely unused for me to return it, and they expect the customer to pay for shipping. So basically, you get hardly any refund. Shipping took too long and it was hard to track my order anyways. Lesson learned: don't order from any "discount store." Plus now I want to unlink Flamingo from my Facebook, and I haven't heard anything from customer service. The customer service representatives don't offer anything except snarky replies when you do hear from them. Don't trust this company at all.

Don't waste your money. I bought two bikinis that I hope would arrive before my vacation but didn't. When they finally arrived, the bottom was too small on both and I email them asking if they could send me a size bigger. They did not get back to be at all so I sent back the pieces. No refund was issued either. I still have my tracking and I know they received their package back.

Great website, super easy to use. Best prices around! Thank for you my order and including a gift card. Useful staff. Will be back.

Ordered some items for my daughters birthday and they arrived next day. Very prompt and happy with the service. She loved them. Thank you.

They took more than 3 months in delivering my merchandise and when I realized the measurements of the item I ordered didn't match the description in the website, they refused to accept the return of the item because of the long time that has passed. They never responded to any of my emails and lied to me several times over the phone. I spend a lot of money on this merchandise and also a lot of money calling them several times, because they were long distance phone calls. They are a fraud all around. They are not a brand name, just a store, so if you see an item that you want from that store, just look at brand and find it directly in the website of the brand of the product you want to buy. I lost over a $150 over a stupid and horrendous stuff animal with these thieves.

Ordered yesterday, standard delivery, received next day. Really high quality MacBook Pro sleeve and good communication. Will use again!

Avoid this company at all costs

Do not order from Flamingo Gifts - they lied to me regarding the dispatch date, refused to provide a tracking number AND blamed Parcelforce for a two week delay.

Needless to say their customer service is shocking and puts all responsibility on the customer for their own failures. Do yourself a favour and shop elsewhere

Appalling customer service and similar to another review on here.

I placed an order in October which I never received and they will not refund me or reply to any of my messages.

Do not use !!!

Ordered a Christmas gift and it came the next day, and it was cheaper than elsewhere. Nice work.

order WEB66848

I placed an order at the beginning of November 2018. To date I've still not received my order.

When initially chasing this up, I emailed but got no response. I duly called and got told that there could be a delay due to the Christmas period. Come end of November, still nothing. I get told to go check with Royal Mail sorting office local to me - without a delivery - and they can't find anything in my name.

Again I email and ask for the next steps, again I receive no answer. I call the said person yet again only to be told that it is partially my own fault for not putting the company name on the parcel. I'm sorry, but the address is still the same. I also get told that I should wait until the parcel is returned to them before another can be sent to me. Quite clearly I now will not receive the lovely gift I was hoping to give to someone at Christmas time & will make an alternative plan however, I can extremely disappointed with the pure lack of customer service on your part.

You claim on social media and your website that you respond within a couple hours, well that is nonsense as you don't bother to respond at all.

You have my email address, my contact number and I've messaged you on facebook too.

Terrible Service!