Ordered on 13 Sep and came on 23 Sep...wow...pretty late. And the products were not sealed individually. I am wondering if they are original actually. It was nice to shop on the website, but not nice to receive the order like this.
Review by Dabmim3 months ago
I tried to purchase some fragrances online and they said the package would arrive within 2-3 days. A week later I still haven't even received a shipping confirmation. I tried mailing them but they don't respond. I then used the phone and called them. The people working there have no idea what they're even doing. They can't tell you anything.
Customer Service: "Yeah, we have a lot of orders so it'll take some time."
Me: "Ok, give me a time frame. Next week? Next year?"
Customer Service: "I can't tell you."
Me: "Well, you work there. Since you ship out so many packages you should know on average how long it takes for an order to be shipped out."
Customer Service: "I really don't know, sorry."
Great. Those were supposed to be gifts. But considering how slow Flaconi is handling these orders I might be able to give these away next year when the next birthday comes around. Maybe by then they will arrive here.
And please spare me your usual bullcrap of how sorry you are and that you have a lot of orders and whatnot. I ordered a damn fragrance, I didn't ask you to build a Tesla car together and ship it out to me within 48 hours. If you can't figure out how to ship out a package within a week you should either hire more people or maybe stop misleading your buyers into believing that you're gonna ship it out within a day. What a lousy business. Never seen such incompetence. First and last time I purchased from them.
Review by SavvyShopper5 months ago
I ordered a product from Flaconi on May 23th, my order number is 127505098 and I have not received it yet. It is impossible to use the DHL tracking number to track the package as the status has not been changed for days. I tried to contact the customer service of Flaconi several times by email/phone calls/contact form but have not received any help. Its getting even more inconvenient that DHL just gets reports by senders so I cannot do anything except for waiting and waiting. It is so frustrating!!!
Review by Asgeir7 months ago
the prices are good but the delivery is too slow I usually have to wait 3-5 days until my order arrives
Review by Keshmeet8 months ago
I ordered a parfume set for a present on 20.12. The package was supposed to arrive on 28.12. I needed it for 29.12 but the package did not arrive and I am still waiting for it. I called on 28.12 the service center to ask them what is going on and why I did not receive my package on time,they told me that it was because of the hollidays and that they have sent it on 28.12 from Germany. I am very curious why they write that delivery is within 2 business days I did not receive it more than a week. 27.12 was a working day but they did not send it. I really ordered it because I was thinking that will come on time as I need it for present. I would never order it if I knew that they are so late with the deliveries. I am very dissappointed.
Review by Huggie Latoure10 months ago
Great selection of products, reasonable prices for both luxury and drugstore, many/flexible payment options. They weren't the fastest on shipment but it was more than okay. Everything was nicely packed. By default they send 2 try-size products, and various promo-code-flyers with your order, which I find very nice and handy. Also, their customer service is very accessible and kind. I love them so far.
Review by Mskay11 months ago
Lovely shop! The website is greatly designed and easy to use. Package came fast. Thank you!
Review by Gluna11 months ago
Not impressed as first order. I don't like to complain on social and I hope my experience with Flaconi will improve and I will gladly update this review and give 5 stars and became a happy customer!
I placed my order on Saturday 10.11.2018 (order number 125801233), and still don't know when it will be shipped out unfortunately.
I wrote an email yesterday to the customer care asking if I will be able to receive it by Friday but no answer.
Today I saw a 13 EUR drop price on one article in the order and I asked them if is possible to match the price. I hope they can do it!
I was reading on the FAQ they are facing a delay at the moment, would be nice to know how many days the delay is, so I can decide if is better to cancel the order or if I can wait.
*** Update 15.11.2018
I received an (automatic) email with the tracking number so at least the parcel has been shipped! Unfortunately no answer to my previous emails and not even to the one about the price match but I totally understand this as I wrote my laste email yesterday evening. I've sent a new email asking them if they can make a credit note, we will see when / if I will receive an answer.
*** Update 16.11.2018
Yesterday I received a replay that was not possible to match the price. I asked to receive a pre-paid return label (as I know my neighbors will accept the parcel) and in few hours they have sent one.
Tthe Customer Care representative was kind, unfortunately I'm still disappointed regarding the 13 EUR price match they didn't want to do. It was my first order and I wanted to try Flaconi as I was given small gutschein but as I can purchase the same articles on Amazon for the same price and faster delivery this was my first / last order, unfortunately.
2017 in juni i orderd narciso rodriguez for her pink 50 and after 1 mounth the nice smell just gone. Left just smell on alcohol. Good delivery
Review by JWalz Katonka1 year ago
Bought many times from Flaconi. Always fast delivery, well packed and good quality products!
Review by Lashuna2 years ago
I love everithing you have!
I liebe alles, was Sie haben!
Review by Vijayasingham2 years ago
Shipping took longer than expected & packaging was a little disappointing with bubble foil. Nothing special.
Review by Kamm2 years ago
Really good service, even though I made a mistake with my Post Number for DHL packstation, they managed it without any hassle for me. Product amazing, brand new, original, I dont know what else to say expect that I'll be back :D
Review by Wimme2 years ago
best and fast service.
extremely satisfied and i'll buy again definitely.
Review by Agynessa2 years ago
Review by Ophelia2 years ago
Super einfach!!!! fast send!!!! I will come again!!! love it.
Review by Helio2 years ago
In this site I shop a lot of times, fast, something good and reliable.
Review by Haschal2 years ago
Have tried twice already and didn't have a problem. Normally used douglas service, however Flaconi is cheaper and provides same quality of service. The only minus is that you can't pick your frees samples by yourself as you can do in douglas for example. But this is just minor detail. Flaconi also has very good sales deals and always offers discounts which is great especially before Christmas.
Review by Jeon Weissenbach3 years ago
Flaconi is a very good website with great staffs and productions.
Review by Pbots3 years ago
The perfume i ordered was in perfect condition and it was delivered on time. Thanks to flacony.
Review by SandD3 years ago
Good price and fast delivery
Review by Leonido3 years ago
Very fast delivery, everything carefully packed.
I also received 2 perfume samplers and 10% discount on the next purchase in a month. I am very happy, I will order again!
Review by Shaylo3 years ago
This is very good shop. I love flaconi! Fast shipping. Gratis proben..... Alles good