All across the site it says "order before 11pm and receive the order the next day". This is what they claim is their USP. However it is simply not true. I am now on day 5 of waiting for my order. I complained only to find that they claim it says somewhere that delivery will be within 10 working days. Strange how I never saw that repeated over and over? If you want fast delivery don't go to this company. If you want the best prices don't go to this company. If you want the best customer service definitely don't go to this company. There are companies who genuinely do next day delivery, stick with those.
Update:It is now 2 weeks since I made the order. Following my first complaint they shipped 3 out of the 4 items I requested and they arrived last week and are in active use! This is good but they should have done immediately without me needing to complain. They have also just called me to say that the final item is now in stock and will be shipped today.
I understand now that one item was not in stock when I made the order; these things can happen. However this should have been made very obvious so that I could have removed it from the order and bought it somewhere else if the need was urgent. Silently breaking a promise is no way to win customers. I ordered the rest of the tools I needed from another supplier last night and already have them in my hand; this is the kind of service I need. I will not retract my first paragraph as I believe it is important to show how Fixami made me feel as a customer. In a world full of alternatives only the best customer service is good enough.
Review by Metisha4 months ago
Great service !!!
Review by Ladykyat Poyet8 months ago
Everything ok nothing to complain
Review by Vuyelwa1 year ago
My first purchase from Fixami but probably not my last!
Review by David Warner Khiruddin1 year ago
Alles in orde perfecte levering.
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