A great solution if you need your agents to work in the office and at home.
Easy to monitor agents to make sure everyone is doing what they are supposed too.
Any time you have a technical issue support is there for you. Issue very rarely last more then a day. The support team keeps you updated on the issue and the progress.
Review by Jiarong2 months ago
Been using them for almost 3y. It's worth the money. You just need to understand that it's probably not for small business. You need the path for them to work on
Review by Priscilla Hudson2 months ago
I have been utilizing Five9 with the company for about seven years now, and I have never had issues understanding or navigating through the Softphone, Website, Virtual Manager, or Integration. I would recommend using Five9 if you are serious about your business and only expect the best from a company.
Review by MelRN3 months ago
The product is great. It has every feature you could ever imagine. The predictive dialer alone turned into huge sales increases for our call center. It may be a bit too much if you are a small business <10 employees, but for a growing company, especially a call center, Five9 is worth every penny.
Review by Ndses Gadeikis3 months ago
Very dependable service, great customer support. Issues always resolved in a timely manner. Many features to meet and customize all business needs.
Review by PhantaZm Jabul3 months ago
Five9 is robust and probably great for enterprise business but for small business it was to many features and too expensive. The admin portal is really outdated and confusing.
Review by Mintoes Derrow4 months ago
They are a very customer service oriented business that provides us with superior support.
Their solution has a very robust set of features to handle both inbound and outbound ACD needs. Salesforce integration as well as API integrations. They also have good deep reporting.
Their outbound dialing offering is more mature than their inbound calling solution. Although we can do plenty of great things on inbound calls there are times where it takes a lot more work to do things that are easily done on other platforms.
Review by Lilliamama Dutchers4 months ago
loving the service
Review by PoojaMJ5 months ago
Worst customer service ever! 7 years salesforce admin and i never had such horrible experience with antipathetic techs.
Review by Mertanen Yashaswini6 months ago
Very good product, excellent team and service. Always innovating, as well!!
Review by Nora Brazay6 months ago
Good product and meets our needs.
Review by Anticrizul Ellita6 months ago
very reliable, best customer service in the industry
Review by Flinky6 months ago
Five 9 has been very responsive whenever requested.
Review by Gunnz6 months ago
Your staff is very friendly and helpful. We did have some hiccups, but I am satisfied since they are resolved.
Review by Farm6 months ago
Very good software and has moved us further in our call center efficiencies. Good reporting and metrics to help provide better visibility to the success of our calls.
Review by Geanni6 months ago
Easy to use for the most part.
Review by Rajaee6 months ago
keep doing what you are doing - great service and commitment to clients
Review by Optimistic6 months ago
Great platform! They are very helpful and always helped in me a timely manner.
Review by Otten7 months ago
Five 9 has gained some favoritism with me over the years. During our launch we had several outages with delayed responsiveness or non-customer-centric support during after hours.
Over the last several months, the company has increased in quality, responsiveness and prior correspondences regarding planned downtimes.
I believe the company will have my 4 stars very soon...just a really rough start in our relationship.
Review by Jmike Derrow7 months ago
The staff at Five9 are always helpful and prompt with all of our requests
Review by JanetTate Kutischeva7 months ago
We recently upgraded to the Five 9 platform. We have a larger industry-specific call center, and the transition was complex. Five 9 helped us through the transition, and working with them we have found several tools and ideas within the system that have improved client satisfaction and our overall profitability. I would recommend the Five 9 platform without hesitation.
Review by Khadine7 months ago
Enjoyed the implementation team that I have worked with. Would like to see more web based administration tools, that way I could access when I'm not at my computer, specifically tablets and phones.
Review by Olneyjane7 months ago
My experience with Five9 has been exceptional. From discovery to implementation the amazing talent at Five9 makes the transition smooth and seemless.
Review by FurKids Terakedis8 months ago
The product(s) offered by FIve9 work great for our teams. Also, the service we receive from our Account Manager, Technical Account Manager, and service reps is top notch. Someone is always available when we need support.
Our experience has been very positive and we will continue to use Five9 in the future. I can highly recommend Five9.
Review by Yakehpar Begor8 months ago
We've been happy with Five9 for years now. We've had few service interruptions and the customer service and responsiveness has been good.