This is the first time I’ve dealt with FVL,and I have found them to be very friendly and polite,they have helped me to pick the best car for my needs, I would highly recommend them
Review by Katoria3 months ago
Excellent service throughout, even managed to find me an alternative vehicle once mine was delayed. can't thank them enough
Review by Dilrukshinie3 months ago
I have been very badly let down by this company. Was promised a particular deal (to do with excess mileage) but was given something very different after I had accepted the car. The firm basically washed their hands of the matter leaving me some £800 out of pocket. The irony is I was about to order another car from them. Thank goodness I found out what was happening before I did that!
Review by MMills Schee4 months ago
Had great experience with FVL.
Kiera at FVL was highly recommended by a good friend and rightly so she didn’t disappoint.
Always had honest opinion about all the available deals and options.
Enjoying my new lease car now.. Thanks to Keira and FVL team.
Review by Värvikeskuste Kiewitz4 months ago
No honour or morals - do not use. Scott found the car that we were looking for and sent us offer document on email. We accepted the offer letter and paid admin fee to secure car. Scott confirmed that the car had then been ordered, after a long process in finding the right car we thought we were now there. However, next day Scott called back to say that he could no longer honour the deal as he had got his pricing wrong. A genuine error was made on his part but rather than accepting their responsibility and honouring the deal they advised that we would just have to pay the increase amount of £30+ per month. I then spoke to Duncan (the manager), who advised that they were not going to honour the deal end of. Very, very poor service all round. Scott was genuinely sorry but Duncan's tone was pretty much tough. Not a good way to be dealing with customers and I would strongly suggest that you look elsewhere for a leasing company with better systems and controls than this one.
Review by UniTurtle4 months ago
Car due for delivery Thursday coming, received a call yesterday stating they didnt have the car I have entered into a contract for, so 6 days before delivery, despite delivery being confirmed and all finance agreements having been entered into.
I have been offered an inferior vehicle to the one ordered and offered a pathetic gesture of goodwill from the garage who apparently is to blame.
No consideration from FVL / Arval that I have agreed to return my current car based on contract and confirmed delivery or the fact that they are in breach of contract as they cannot deliver what they agreed to.
Service prior to this had been good but I do genuinely question whether this was purely a sales technique as now things are not going right, there 'isnt more they can do!'
Will stick with leasing from actual manufacturer from now on as the stress and additional time I need to spend trying to resolve this is just unacceptable.
Review by Kharrie Barrena5 months ago
Having decided to lease a car for the first time and undertaking some research via the internet, I contacted First Vehicle Leasing. They managed to source the make, model and colour of the vehicle I required swiftly, while also meeting my budget. Each time I contacted FVL with any queries I received a very prompt response. The car was delivered to my house on the date advised and the driver was courteous, spending time to explain how the key features operated. I would have no hesitation in recommending FVL for your leasing needs.
Review by Karmenife8 months ago
Fee returned review removed
Review by ClockTowerAU Minx11 months ago
Helpful from the start to the finish , quick to respond to emails & just very efficient
Review by Rosymar1 year ago
Fantastic experience for my first time leasing. David Cochran helped me on the overall process and arranged what car I was getting and was very knowledgeable. Claire Khan has been extremely helpful, always coming back to me with any questions and helped arrange for paperwork and anything concerning receiving the car from the main dealer - she has made the experience excellent for me and would definitely go back to her and the team at FVL.
Review by Burlgirl1 year ago
Fantastic lease company, I have been super impressed with the service we have received from start to finish. Colin Roland firstly setting up the lease of our car was very professional, helpful and didnt try to do the sales pitch I had received from other companies! Louise McPhee dealt with our transaction from there and was very helpful and prompt also. I am very happy with my new Ford Kuga which was delivered within a week of order. Will probably be a long-term leaser of cars and will definitely use First Vehicle Leasing again, many thanks.
Review by Anniee2 years ago
We now have 5 vehicles through FVL and are looking to add more. They are competitively priced, service is efficient, helpful and they make everything very straightforward.
Review by Cleyon Keher2 years ago
I found FVL to offer the best deal I could find for the car I wanted, and excellent service to match.
Everything from collecting my old car to delivering the new one was seamless and smooth.
I would recommend FVL without hesitation again.
Review by Jaypur2 years ago
I dealt almost exclusively with Tony King at FVL and I have to say that he was extremely courteous, efficient and professional throughout the process of choosing and delivering my new lease car. Couldn't be happier.
Review by Orietis Assandri2 years ago
Excellent Company to deal with from responding to initial query through to vehicle choice, price, regular monthly updates, arranging delivery and dealing with a minor issue with the supplying Company after delivery.
Would have no hesitation in recommending FVL to friends and family.
Review by Sadhika Lalkhan2 years ago
Have been dealing with FVL for a few years now.
To date I have had six vehicles through the company and will continue to deal with their thoroughly professional staff.
Terrific value.......leasing is the only way to go!
Review by Derguti3 years ago
All the experience was good apart from day one I told them I needed the car before the 16th which was all agreed and they said no problem, so this was the main reason I accepted the deal. This was then delayed until Tuesday the 25th. Over a week after I started my new job where I was travelling a lot. So that wasn't the best experience and very frustrating to organise a hire car for the week when I thought I'd arranged it all. Apart from that I didn't have any other issues.
Review by Kisawanderlust3 years ago
The service that I have received from First Vehicle Leasing has been absolutely excellent. From the initial phone call, to the car being delivered to the ongoing support, I have been delighted with the company, its level of professionalism and would definitely recommend them to friends and colleagues.
Review by McIlmoyle3 years ago
I had the pleasure to stumble upon FVL and deal with Paul Duffy who gave me reassurance from the first few minutes with his professional service and advice. I have mainly dealt with Paul building a great bespoke relationship and I would highly reccomend him and members of his team in doing so to anyone else.
Review by Bafford3 years ago
First Vehicle Leasing are the only company we would recommend. We have used FVL for several years for our company cars and have even recommended them to family and friends for their own lease requirements.
From initial correspondence with the sales team to signing the lease with the admin team to delivery of the cars, they provide a first rate service. This is topped off with continued support throughout the lease when we occasionally lose contact numbers for garages etc...
Review by Lizzetta3 years ago
Can't praise the team at FVL highly enough for their all-round customer service. From helping me find a great deal for my car, they were there to guide me through the whole process without any headaches. Will definitely be choosing my next lease from FVL.
Review by Kalinya Elizardo4 years ago
I have had a car with First Vehicle Leasing for two years and their staff are very friendly and their prices are good. The main issue is getting the initial contact with them. I have struggled when trying to get through on the phones on their freephone number and also via e-mail I have contacted their staff but I get little or no response. Either they are understaffed or they have phone issues!
Review by Moreshwar4 years ago
The staff at FVL are phenomenal!
From the sales guys to the admin staff, everyone is professional, helpful and friendly.
Review by YuqingYang5 years ago
This company misinformed me about the terms of their car leasing agreement. I spoke to them on the phone about all of the drivers that needed to drive the car and they said that they were all fine to drive the car as long as they were insured.
When the contract arrived for me to sign I noticed a clause that precluded one of my drivers from driving. I checked and confirmed this with them and as a result I couldn't go ahead and sign the contract.
They later charged my debit card for a £180 admin fee. Despite the fact this was their mistake and at no stage did I have a contract with them. Maybe they did this to cover the cost of the credit check, but I didn't give them permission to take money from my card. There was certainly nothing on their application form about an admin fee for a failed application.
My advice, in dealing with this company is - Do not give them your bank or card details until you have read and signed the contract.
Review by Tashemia BurdanDowney6 years ago
From ordering car to delivery in 3 weeks, and that was only delayed because I went off on holiday!
Great support during and after the sales process. A deal I could not get anyone else to match and very quick delivery, what more could you ask for.
First Vehicle Leasing is rated 4.0 based on
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