Truly shocking customer experience in every possible way. Actually thats not true, they are excellent at quoting and taking your money. Its freefall from there on in. Shockingly bad communication, woefully late in delivery (I am in serious trouble in the job I used First Fence for) and the quality of the finish beggars belief it is so bad in certain items. I would whole heartedly advise people to steer well away from this company. Pay a little more and be happy!
Review by Jalayzha6 months ago
Terrible. Metal railings have sharp points where I have cut myself. Ordered black powdered coated railings only to be supplied with nuts and bolts galvanised and not powder coated. Pricey delivery.
Review by Combine11 months ago
Absolutely shocking company. Promised me next day delivery to a remote field three times. Three days I had to wait at the site but despite promises, nothing arrived. Blatant lies.
Finally delivered a week later, sent the wrong posts. Organised another delivery and guess what, wrong posts again. The final straw is the fact that they have double debited my card and currently hold £1700 and despite several emails as requested, not a single reply. Had to waste my time explaining this to the bank in order to get the transaction reversed.
Do not order from this company, you will regret it!!!!
Review by Tubberburr Dresser1 year ago
The worst ever!!!!!! They are completely unprofessional and have no idea what they are doing. AVOID!!!!! They took my money. Accessed area of my home without permission and just left because life is hard and people have expectations.
Review by Zorretta Derrow2 years ago
Useless company, Placed an order for £1500 for 12 barriers to be special ordered from the manufacturer. We were promised a delivery on Friday 12 May, our customer had a deadline to meet. Received an email on Monday the 15th May saying, "sorry we are out of stock, we will let you know when this item is back in stock". Chased this morning to be told that the barriers were received but half were damaged so that half was returned to the manufacturer, we would have the balance delivered next day.
Our customer was informed they would have half the order next day. At 5:05PM we received a call explaining that all of the barriers have actually been returned to the manufacturer, and we cant have them because this "custom ordered" product has already been sold to another customer by said manufacturer (in the 4 hours between speaking)
Basically they will feed you a string of lies! Even went to the extreme of mentioning that a controlled explosion in Birmingham, damaged our goods, even though the panels were rejected by their managed this morning, at least 5 hours before the detonation!!
Review by BakkumIT2 years ago
Six separate orders, each one late, nothing in stock, even late when you pay extra for premium turnaround. One didn't turn up at all and had to wait and chase and chase for refund and as far as their mesh gates, made of 2mm coke can material, posts aren't man enough to take the weight of the gate and I know, we had a structural engineer calculate. No one has ever once returned a phone call. Tin pot company!
Review by RobMcG2 years ago
BEWARE OF DINGINESS FROM START TO FINISH
Contract agreement for 6'x7' cedar fencing at $1680. Paid 50% to seal contract with balance due upon completion. This down payment was processed through my bank but no contact from company for 4 weeks. After initiating contact, install was scheduled by a poorly paid nonwhyte installation manager who could neither speak "THE LANGUAGE" well or write and spell it correctly. Poor workmanship prevented the poorly paid, nonwhyte workers from final payment. Contacted presumably well-paid salesman on installation day with concerns who finally came to inspect two weeks later. Upon inspection, an itemized list of approx 20 corrections was prepared by salesman. Despite 2 separate scheduled follow-up dates, workmen never returned. 2 years later, I'm summoned to court. Dingy lawyer and dingy judge (presumably well-paid) ignored all correspondence proving that this dingy company had failed to complete the work as agreed. My final costs: $840 deposit, $250 to respond to summons, and $2500 to feed dingy lawyer's family, dingy company's charges, and dingy court's prescribed costs. Total paid out for a dingy, unfinished fence: $3590.00. What I learned? A person who attempts to represent himself in a dingy court with a dingy lawyer and dingy judge against a dingy company has a fool for a lawyer. BEWARE OF THIS CROOKED BUNCH OF DIRTY LAUNDRY!!!!
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