They did a nice job. Old grill replaced many parts. Working fine now
Review by Omitunde1 week ago
Bernardo is honest, thorough and a perfectionist! He took great care in making sure the job was done right. He took the time to explain what he was doing, showing pictures before the work and after, and made sure I understood how to use the gas logs and new flue opener. He worked well with Rocky. I would highly recommend Fireplace & Chimney Authority.
Review by Nyler1 week ago
The team were very professional, polite and timely.
Review by Mohmammed Helfand1 week ago
They know their business and provide great advice. Sometime communication on order status could be more proactive.
Review by Enkan2 weeks ago
I love it it looks so real
Review by Sukhoi2 weeks ago
FCA's guys did a professional job. They completed the work within the two days promised and the brickwork on the chimney and tuckpointing they did made the chimney look like new construction. They cleaned up their work area after each day so my neighbor didn't have to look at a messy yard.
Review by Frekleton Preen2 weeks ago
I purchased an expensive (>4k) grill from Fireplace & Chimney Authority. For that, the level of customer service I received was pretty poor. Delivery/installation had to be coordinated around the masonry and electric work being done on my patio and communication was poor. Biggest problem that when the grill was installed, a few parts were missing and one of the igniters was not working. It took nearly a month for the parts to come in and the grill get fixed, and then only after I had to make a couple of follow up phone calls. All in all, I don't feel that I really got the value one would expect for the money that was spent.
Review by Shelva Jorin2 weeks ago
Fireplace & Chimney arrived on time and were very Clean while doing their work. I had one issue with the remote starter and they made a point I understood how to operate It before leaving the job.
Review by DavidRicci Theivanathan3 weeks ago
Great to work with. The measuring guy and installers were great.
Review by Niesh3 weeks ago
Salespeople at the showroom were very helpful and informative.
Installers were extremely neat and clean.
Converted my fireplace from wood back to gas logs. They did a fantastic job 👍
Review by Sangree4 weeks ago
Friendly knowledgable sales person and a great product....completely satisfied!
Review by Gottodance4 weeks ago
They were very helpful and professional , great installation!!
Review by Clarebodinetz4 weeks ago
I have had Fireplace & Chimney out the last 2 years to clean our fireplace! The service technicians are great & the office staff is extremely personable! Thank you for a great experience every time!
Review by Rafn1 month ago
Bought grill. 5 years later called for service. $175 just to come out and confirm issue. Another $65 for service visit to fix issue. Not including parts and labor. All told $500 plus to fix a minor issue on a $2400 5 year old grill. Never again.
Review by RBellini1 month ago
These guys are the best! We’ve had them service our fireplace several times and had them convert our wood burning fireplace to gas last year due to my husband’s health decline. They promote trust and confidence in their wide range of knowledge concerning all things related to fireplaces and chimney care. Bernardo and Rocky were our service agents. Great job, guys!
Review by Ardiz1 month ago
Mice work, very detailed and good follow up.
Review by BruceHowells Taracido1 month ago
Purchased new gas grill. The assembly and install team showed up on time and were professional; one malfunctioning device didn’t work - a replacement was immediately ordered and reinstalled in about 1week.
Review by Euritce DeFranc1 month ago
Second year we had the fireplace cleaned and inspected by them great job and answered all our questions
Review by Blijweert1 month ago
Everyone was pleasant, helpful, and pleased to accommodate our needs.
Review by Frosteh1 month ago
Everyone we dealt with from beginning to end was wonderful. Would definitely recommend to others
Review by LincolnBanks1 month ago
Cisco did a great job helping me to pick out and design a custom frame for my fireplace.
Review by Aldred Derrow1 month ago
Great product lines available, with interesting selection for high quality equipment. Sometimes slow for getting accessories ordered in, but patience pays off.
Review by Carjet1 month ago
The service was great and everyone I talked to was friendly and knowledgeable. I gave them 4 stars instead of 5 because it took a long time for the parts to come in. We will definitely used them again.
Review by Skigolf1 month ago
Cisco was very knowledgeable and helpful. He immediately returned our call, listened to our concerns and provided us with necessary information to address our issue. Exceptional customer service!!