Just as described - this is a beautiful and solidly built firepit.
Review by Rudy Greaux1 month ago
Adam was great to work with and very helpful. I would definitely purchase from Fire Pits Direct in any need would arise in the future.
Review by Vinant Liverovskiy1 month ago
The person who helped me was a very nice and knew what I was buying. Give her a raise. Looking forward to get my fire pit.
My order number is SO273994
Review by Basara2 months ago
Good equipment and great technical support. Delivered quickly as stated and everything worked well.
Review by Danouskadel2 months ago
Ordering was easy. Product arrived on time
Review by Members Walawage2 months ago
Extremely helpful, knowledgeable and pleasant technical support! I couldn’t have asked for any better assistance—made my buying experience stress free
Review by Zuwena2 months ago
I was able to find what I needed quickly and no problems with the purchase online
Review by Dagg2 months ago
Customer support is top notch. Great website better service
Review by Mamalina Derrow2 months ago
Quick delivery and packaged well
Review by TennisJunkie2 months ago
Super great product, fast shipping. Will definitely shop again!
Review by RichardDowson2 months ago
Fast service - order shipped quickly
Review by Coachwork2 months ago
Great service!!! All my questions answered.
Review by SWLippy2 months ago
Very helpful and more importantly, knowledgeable.
Review by Yakelin Langåsdalen2 months ago
Their help was very good. Both Joel and Meg worked to make everything right. American kit instructions could be much better. Spotify people helped get my project finished.
Review by Caliegh2 months ago
Good products at a fair price. Excellent communication and customer service!
Review by Slayerx Derrow2 months ago
very helpful customer service.
Review by JansenM2 months ago
Excellent experience with Adam he made it possible for me to send photos of my fire pit through his cell in order to visualize the pan & burner and proper positioning of the vents , if I had a question I was able to text him , in my opinion Adam made my experience outstanding and for that I will always be a satisfied customer.
Review by PTho Sets2 months ago
Awesome and quick service. Everything was just as described.
Review by Elew2 months ago
The ordering process was simple, but what stood out was the quality of customer service when there was a problem (very minor) with the product once received. The service representative was quick to respond and help with issue, and stayed in touch until the issue was resolved.
Review by Aromi2 months ago
Box did not have all the parts, and know instructions included.
Review by Drews2 months ago
I needed lots of help in figuring out what components I needed to build a propane fire pit. It was as much a teaching discussion as it was a sales discussion. I was very pleased to get accurate information and about what I needed and what I needed to consider. Tim couldn't have been more patient and helpful.
Review by Maboza2 months ago
Great product good price fast shipping
Review by Visionware3 months ago
I wanted to make my own gas fire pit table. The kits took the guess work out setting up the gas connections for my table. A when I posed a question related to connections for the gas line response was very quick and my questions were answered. Also, their name explains exactly what I was able to do - make an easy fire pits!
Review by Kuznetsov Extentions3 months ago
I had an issue with a product received. Customer Service was very helpful and responsive. It was good to feel taken care of.
Review by VaDesha Gersham3 months ago
Good prices, with a wide selection of products. I found just what I was looking for in a gas burner kit. All components are of high quality and reliable performance.I use these kits in custom outdoor fire pits that are constantly exposed to the weather and have never had a single issue with their products.