Absolutely scam. They will make you to pay the activation fee and next will deactivate the device just because they changed the plan and make you to pay the activation fee once more time. The support is terrible and not available most of time at all
Review by Hudd2 months ago
They have been overcharging me for years :( I am the owner of a SPOT3. Luckily I have never had to test it's abilities but we keep it with us on all our adventures. Now that we have 2 small children I have begun paying closer attention to make sure our subscription does not lapse. This year we were charged almost $250 for the year long BASIC subscription. I looked back at the 5 years we have owned it and realized that we have been OVERCHARGED every year... with the price progressively getting higher. We paid $247 last year :( as well.
I have a feeling I am not the only one who has experienced this. Is there any legal course we can take? I called today and the customer service agent was actually very helpful and was able to credit back to my credit card the extra money I paid but was not able to give ANY explanation to why I have been charged so much more than the advertised price for years. I am honesty embarrassed that I did not catch it sooner but is there anything I can do at this point?
In theory we should NEVER have to test the rescuing abilities of this device BUT we do have to pay for the service every year...what faith I had in the system has diminished significantly.
Review by Tripsta2 months ago
STAY AWAY from this company!
Their device "Spot GPS" does not work most of the time. We've tested it.
Despite cancelling my subscription over a year ago, they did the following:
1) Billed my credit card
2) Charged an even higher amount
3) Never sent any notification
4) Never sent any receipt
5) Customer service was slow, they lied, they attempted to gaslight me, and finally begrudgingly refunded my money weeks later ONLY after I reported them for FRAUD to my credit card company.
THere are better products out there.
Review by Aburn Piesina2 months ago
Fraudulent billing policy! Basic subscription plan started at 100 euros per year, billed to a credit card (so you're unaware that there's a Direct Debit in place) then without your consent, auto-renews at 239 euros pa without any communication or notification.
There is no way to cancel the service plan on their website. All contact forms lead to a phone number in Ireland, which takes 20 minutes to respond. Then the american operator offered me a $60 discounts as an incentive not to cancel.
I don't trust that they have cancelled my subscription and will be cancelling my credit card just to be sure.
Review by Miltilda3 months ago
Good service, hard to cancel but i found a easy way, get a online card like revolt, add some money and then de activate them immediatly after adding them to your spot account
Review by Geniece Loveday3 months ago
Please do not use Spot, it is a scam. It is impossible to get out of the contract. You will have to change your credit card number.
Review by Podu3 months ago
Would not recommend. You will be locked into a 1 year minimum contract at $21 per month. NOT WORTH IT!!!
Review by Vimbai3 months ago
The bad reviews are true. It is a shame that a decent enough product is run by a scammer service. When I got them on the phone, they were all hard sell to keep me from cancelling. They should certainly have Auto-Renewal yes/no as a check box on their website, as ALL reputable companies do. I am still on the phone call. They keep putting me on hold, i assume hoping that I will hang up. If they keep me on the line long enough, i might have time to find a lawyer and sue them while I wait...
Review by NickHenry4 months ago
These thieves billed my credit card without my permission. Their business practices are disgusting. Buyer be VERY aware. If you are looking for a tracker - go check out Garmin Inreach - Good product and honest customer service,
(Update - I have spoken with their customer service group and they have agreed to reimburse my CC account within 14 days. If this happens I will delete this post and revise my assessment. It remains a terrible practice to suck people into automatic renewals,)
Review by Arlesia Algoso5 months ago
Good luck cancelling SPOT! I'm going to have to cancel my credit card number they won't quit billing and I've turned them in to the Utah Dept of Commerce. RUN NOW!!!! This company is a huge rip off.
Review by Allayne Kirangen6 months ago
The product is fantastic but they will lock you into annual renewals, they lie about notifying about renewals - and then increase the renewal rate without notification. Then they don't really answer emails about it all unless you get really aggressive and point out your rights.
Cancelled and will never ever use Spot again. There are alternatives, find them and use other companies. This one is, as other reviews suggest, acting in seriously bad ways by increasing subscription rates and auto-renewing without any notifications and warning. Did eventually get a refund or this review would've been 1 star!
Review by Boobot Purker6 months ago
Only way to cancel their service is to cancel your credit card or try to block their charges. You will never be able to get through to someone to cancel the service and you can't cancel online.
Review by Essan8 months ago
The SPOT tracker is a good product, but the Company is a scam. After using their product in the mountains to track my progress, I tried to cancel my annual SPOT software subscription. They were almost impossible to contact and would not answer their phone. I finally found a way to email them to cancel my software subscription. However, they continued to charge my credit card for the next two years until I had my credit card company delist them. I discovered later that SPOT dutifully created an invoice each year and attached it to my account on their website, but they never sent me a copy even though they had all of my contact information. My advice - do not buy a SPOT tracker... find a better company with a similar product.
Review by Desira8 months ago
AVOID! Customer service is a 3rd-party company that THREATENS you with payments. Do not use SPOT because their customer service is TERRIBLE and they will continue to attempt to charge you year after year.
I canceled back in 2017 and now it's Dec. 2018 they still are attempting to renew my subscription even though I do not even use the device (I threw it out) and canceled in the previous year via phone.
SPOT customer service is APPAULING. AVOID! They will try to make you jump through hoops and transfer you to different departments to attempt to keep your account open. I'm filing a dispute with my credit card company.
Review by Pratima8 months ago
Warning number 2! I will start by saying I purchased a Spot Trace to keep an eye on a boat, the system worked very well, however, if you want to stop service you can't do it online. You have to wait , wait and wait on the line.
At this time the line cut. They say they have received my email regarding me not paying for a service I do not use for years..
They did call me back and made an exception and cancel my account. Thanks for this !
Review by Bekkah9 months ago
What a piece of human waste, company. I paid for one on 4 March 2019 by phone. They processed the payment and emailed me this activity. Three days later..... could not provide a tracking number, because nobody was there in shipping on a Wednesday afternoon. Then, later the same day, I called again, and they acted like they were from India and we had a bad connection..... well something is about to come your way.
Review by Customerkaren Burberry9 months ago
DO NOT PURCHASE ANYTHING FROM SPOT. They knowingly and purposefully engage in dishonest billing practices. They employ what is known as a "Evergreen Clause" and make it *very difficult* to cancel their subscription services. You will be sorry if you do business with these SOBs..!!
Review by Tanni10 months ago
Warning! I will start by saying I purchased a Spot Trace to keep an eye on a boat, the system worked very well, however, if you want to stop service you can't do it online, you can signup online but if you go into their system to remove your card info it can't be done. They auto-renewed my account, 1st year $99 2nd year $106, then a HUGE jump to $165 then to $175 with no notice. When I called to find out what's going on with my account and to cancel service which I had tried to do online last year I was told I could cancel but wouldn't get a refund as I had already been billed! W-T-F! After going around with customer service and stating they have a shady business practice I was offered a $50 refund, I pushed back with a threat to dispute the charge with my credit card they offered my a prorated amount and refunded 10 months of service. Stay of top of the cost of service.
Review by Tyrrell Marmon10 months ago
Not sure where to start on this one. My husband purchased a Spot for his father to help us all feel better about trips he would do alone. The Spot was purchased on my husband's credit card (seeing as he purchased as a gift). The first year was set up on his credit card (as part of his gift to his father) and he was led to believe during the setup of all of this, that after the first year, his card would not be billed again. However, after billing for the second year was charged to his card, he immediately called (assuming it was just a record keeping error) and asked to have it refunded. They would not issue a refund and did not seem to have record of him only wanting to sign up for one year. At this point, he wanted his credit card removed from the account, which they would not do, despite it being under his name because the account was setup under his father's name. Since they would not issue a refund or remove his card information, he spoke with his father and they decided to cancel the account entirely (his father figured he could re-open the account if he took another big trip in the backcountry, assuming that like with most companies, they would not hold on to his son's card information after the account was cancelled). They both got on the call and after much effort, were told the account had been cancelled and that no more billing should occur. Fast forward another year, and the charge appears on my husbands card AGAIN. Repeat the last few sentences above and finally he was told he would get a refund for the most recent charge. Well, he waited, and waited and the refund did not appear. He called again about two months later, speaking with a Flavia (probably not her real name, but whoever she is I imagine working front line customer support for a company that is crooked cant be enjoyable, we hope she find a more honorable company to work) who wanted to put him through the same hoops he had previously gone through. Despite asking repeatedly to speak with a supervisor, being cut off repeatedly mid-sentence and Flavia not seeming to have access to any records from previous calls, my husband was finally told he would get a call back about all this from someone who could help figure it out. We are not holding our breathe and will likely have to cancel the card in order to prevent this from happening again. Poor customer service aside, this company appears to be quite crooked and deceitful. This seems to be the case based on many reviews. So lesson learned for us in the future, read more reviews and be open to paying a little more up front from companies that trend toward honesty and integrity!!!
Review by Laniesha11 months ago
I was with the for two years and then cancelled as I was no longer going off-road alone. 7 months later I was taking a 1 week trip alone. So I called and asked if they offered less than an annual contract just for my trip. I was told the best they could do was monthly so I told them to activate me for the month then. I called at the end of the month to cancel and was told that they could cancel but I would be charged for the rest of the year. I explained that this is not what I asked for and there must be a mistake. Adam (a supervisor) basically called me a liar and said I talked to no-one there and they couldn't renew over the phone. He said I would have had to go online and renewed for the year. Why would I do that for a 1 week trip? And why would I have marked my calendar to call and cancel? Dishonest company and will not do business with again. Go with Garmin!!!
Review by ErinCada Pohontsch11 months ago
Dishonest Billing Practices. Horrible customer service that was confrontational and abusive. STAY AWAY.
Review by Rajon1 year ago
I have a Spot Gen3 that worked as advertised but it is the customer service that is terrible. I checked my bank this morning to find I had an autorenewal for 12 months. I called to cancel and was told I was sent an email in July telling me my account was up for renewal. I never received the email. The account renewed in August without any notice and they took the money 34 days after the account renewed. They stated you must notify them 30 days before the account renews to cancel and you cannot get a refund after 30 days of the renewal. A total scam. They did give me back $70 plus some tax. It is a shame it is such an unscrupulous company with its billing practices. I am quite sure their reviews would be better with better billing practices. Edit: Received an email stating I would receive a full refund. Waiting to see the money!
Review by GinaPiddlesden Bobbob1 year ago
Dishonest company. Told them to cancel. Never did. Charge exorbitant fees.
Review by Dhurata Positano1 year ago
I bought this device last December and they were running a 50% off promotional rebate. I submitted the rebate form, the receipt, and all needed documents. Never heard back from them. Inquired and was told that I had to provide them with the ESN. I did that. Then I had to provide them with the name of the store I bought from. Then I was asked to provide them with the receipt, which I sent to them 5 months ago. Then they told me they won't give me a rebate. This is a BOGUS deal, and they have sham customer service.After 5 months and many communications with them, they just respond with sorry, we won't give you a rebate??? I won't be going with this company ever again!!
Review by Kondapperuma Burnit1 year ago
Friend of the family crashed her vehicle during winter in a remote rural area. Findmespot received the call and the receiving employee looked at a satellite map of the area. Seeing a few structures nearby, they determined (on their own) that it was a false alarm and didn't investigate any further, notify anyone, or send help. This sort of situation could very easily turn from a simple accident into lethal territory for the victim if they depend on this "emergency" service in subzero temps and I have no faith in the training of their employees and can't recommend this company for their purported services. Luckily things turned out eventually with no help from Spot. Please show you care about you or your employees lives, pick a reliable company and not these (for lack of a better word) amateurs.
This person was using this service in an area that SPOT purportedly covers, and yet could have died in this situation. SPOT needs a class action lawsuit against them.