Ordered the wrong part. I wanted to exchange it and was told I would need to cover shipping cost between $60-$90 (depending on carrier) then would be charged a restocking fee. All this on a $140 part. Strongly suggest ppl shop somewhere that is more customer friendly. I requested a prepaid label and suggest the cost of that be deducted from the return. They refused. You know they did not pay $60 to ship it to me.
Review by Tange3 months ago
The shipment sent to our company (Russia) was not delivered. This shipment was stopped in France and returned to FinditParts (consignment note 788715033424).
FinditParts does not respond to the letters. We cannot contact the managers.
Review by Oscarglanf Derrow3 months ago
They suck big time. They take orders on their web site, send you a confirming accepting email then two days later demand you download and print a form, fill it out and send it back. The whole purpose of on line ordering is to avoid paperwork. There are plenty of ways to confirm credit card validity without going primitive. This Joe O. clown in their misnamed customer service made no attempt to validate my order in the usual manner. Do not do business with these people~
Review by Godbless5 months ago
This company sells knowingly that there is no product...It's fraud company. After 5 days send me message, we don't have???,we can't contact???
Stay away from finditparts..
Review by Bealey5 months ago
If you find a good review it's fake new. I ordered a part that they showed. The part I received was totally different. Had to pay shipping and a restocking fee. Total rip off.
Review by Luxuryminibus Nujamally8 months ago
Same story I read in a couple of other reviews.....ordered my part, which was shown to be 'in stock' on the website, paid for expedited delivery, looking for next day. next day, I received an email advising that the part was not in stock. I spoke with a customer service rep who told me that I should have called a salesperson, instead of ordering online? So what's the website for?
Review by Korulla Tjønn9 months ago
Ordered a Viton oil seal on line for $25 and asked them to post it to me In England. Several days later I got an email saying I hadn’t collected it and was I still interested? I replied asking them to post it, and charge me for it. In total I got three reminder emails telling me I hadn’t collected it. If they think I am flying the North Atlantic to collect a $25 oil seal they have another think coming. As far as I can gather no one reads the emails and it is just a total waste of time. These clowns in my opinion couldn’t run a whelk stall!
Review by Rajsekhar Caprino10 months ago
I needed a pair of Mico brake calipers. Their price was $426.67 for the pair, which is very good. Called to ask delivery time and was told 3-4 weeks. Paid online and a couple of days later I received an email saying the item wasn't in stock and it would take 120 business days (6 months) for delivery. I called the Mico factory and they said they could ship them in 3 weeks to a retailer. I had to request an order cancellation from FindItParts and am now waiting for a refund, so I can order them elsewhere.
Review by Katealee Buakula1 year ago
BUYER BEWARE....Ordered parts from this company on a Thursday the expected ship date was Friday. On Monday no updates were made to my tracking so I submitted a tracking request. They said that it would not ship until Tuesday. After waiting on hold for 30 minutes to speak to someone they said that there was nothing that they could do. I asked for a shipping upgrade and the response I received was "if you pay for it". I said I wouldn't order from the company again and the response I received to that was "that's ok". So.... long story short it will take 2 weeks to get a part that I should have had in 3 to 5 days.....
Review by Farwell Truccing1 year ago
Hard to find parts made easy.
I've been able to find some very obscure semi truck parts here. Overnight shipping isn't too much seeing that my money maker is sitting in the shop.
Review by Achrafamir1 year ago
I ordered a Haldex Filter and it was the wrong one. Paid $32.00 postage to return it and can't get my return credit. I have $150.00 invested so far and I guess it is lost.I hope they choke on the money they STOLE
Review by Mobix Chittam1 year ago
They really screwed me over when I ordered 2 simple knobs at 5 bucks each and under a lb in weight..my total order came out to 13 dollars with tax...but then after I approved the $13.00 they went and added a ridiculous shipping fee of $13.00 through Fed ex. and while we're both in the same location of southern calif...that is pure Greed and I do hope that Karma makes them pay 100 times that amount
Review by CustLorrie Sobieszczanski1 year ago
I ordered 3 Allison transmission solenoids from them and 1 was defective. Now my truck is still down and they want me to pay for return shipping, they are going to sent it back to supplier (more time down) then the supplier will send them a new one to send to me. They are a GARBAGE company to deal with!
Review by Devyash1 year ago
Shipping was speedy and order was easy to place. Unfortunately my order was stolen from my front door.
So I can review the product.
Thanks for you service
Review by TheGirlFromBombay1 year ago
I will never use this company again,
please remove me from your email list. I never got a response from your customer service. and my parts were delayed in shipping and then not shipped as were told in delayed email. when questioned about delay and refund I got no response not a company I trust with my CUSTOMERS satisfaction .
but thanks for showing me where your customers stand I choose not to be one. please remove me from your list
Review by LEBurton1 year ago
Wrong Address/Shipment not received
I input my shipment destination to Indonesia,but instead my shipment was sent to Vernon California,
I noticed something wrong, so i sent an email and several reminders to the customer service email, but no response.until now.
Review by Prathick Surgan1 year ago
Good and trusted service
Review by Tiniqua1 year ago
Ordered a item, and paid extra for next day air priority. It charged my card immediately. They took 4 days, and 5 emails to process it (they only responded when threatened with leaving negative reviews) . After they told me that the part was shipping later today, they said the part was not in stock, and would take an additional week to get the part, and then would only send it by ground shipping (3-5 business days). I recommend you avoid this company at all costs! They do not keep parts in stock, and take at least 4 days to respond to a basic question.
Review by SarahOmari Maidpro1 year ago
Placed one order on 10/31 for 4 items; 2 wheel rims, valve stems and a valve core remover. First wheel came in 2 days! Second, took 4 business days. Still waiting for the other two items, which tracking shows shipped separately to arrive tomorrow and Thursday, 6 and 7 days. Customer was less than happy that it took so long. Don't understand why, at least the wheels didn't arrive together.
Review by Vey Sebastin1 year ago
The part I ordered arrived in a timely manner in good condition, but it turned out not to meet my needs and FindItParts did not have an alternative part I could use, so I made arrangements on line to return the part in the manufacturer's unopened plastic packaging it came in. It was at this point that I discovered that I would be charged 20% for restocking and I believe for the shipping to me which was originally no charge. I find this excessive and far below the policies and customer service I receive from other on-line companies like Amazon. I will never order anything from FIP again. Unsatisfied.
Review by Zorretta1 year ago
quick delivery excellent customer service by a human very pleased with lights and best price anywhere.
Review by DcH Kros1 year ago
very slow shipping it did not come with the switch like it showed in the picture i could got 1 cheaper i pay 3.25 mower
Review by Boseong1 year ago
Super fast ship. Item as described.
Review by Bafford1 year ago
received in super time and condition!!!
Review by Taker Brazauskas1 year ago
Parts I order came a bit earlier, which is good, and great packaging for the part.. would order again