If you ever need to get in contact with them regarding an error in your tickets. Expect no reply. I’ve purchased five tickets to the Camden Oktoberfest and all my tickets had the incorrect date. I emailed them straight after I received this (twice) and also messaged them on messenger and they have not replied to me. I have now got to go and buy more tickets... I do not recommend this company and am disappointed in the lack of response from them
Review by Marybell2 weeks ago
favourite DNB Festivals booked by festicket
Review by Photin Niditch2 weeks ago
Great customer service
Review by Gharawi Lajuwomi2 weeks ago
Website easy to use and fast
Review by BMcCullough Stripes3 weeks ago
Quick and fast payment... really trusted site
Review by Fejes3 weeks ago
Very easy to book!
Review by Zsazsa3 weeks ago
after sending the question (difficult to find where to) got a very fast satisfactory reply.
Review by Zviad Kajczuk3 weeks ago
It was easy to book tickets and the tickets were delivered promptly
Review by Ramiben3 weeks ago
Great app,festicket lets me know of events well in advance & keeps me up to date with bands touring & announcements.
Review by Callister4 weeks ago
Tickets come on time and are reliable - can’t ask for more
Review by ChezB1 month ago
Website is quick and easy to use.
Review by Franciell1 month ago
After purchasing two standard tickets I wanted to upgrade yet have still not received a reply.
Review by Savatore1 month ago
it was a good website! i always look festivals only at festicket. im very happy that you have everything we need! thank you guys all !!
Review by Felipe Campos Angström1 month ago
Very helpful! I love it!
Review by Algerien Chatzimargariti1 month ago
Good advice good reviews
Review by Dorrel1 month ago
Very easy had no problems
Review by Veledora1 month ago
Simply, easily and safe
But you need mobile app.
Review by ColorStudio Alejandre1 month ago
My 16 year old daughter is still…
My 16 year old daughter is still waiting for a refund for Boardmasters 2019 . All other ticket agents have refunded their customers. I have chased this now more than three times . I have had excuses like it was held up because I paid via pay pal , why was this ? I have filled out the on line refund form with bank details , then On chasing again was asked for the bank details again , I have had a message today stating my refund is being processed but will take 3-5 working days to show in my account , Why should it take 3-5 days , a bank transfer is instant , come on festicket your customer service is awful and that is why there are plenty on bad reviews on this site , My daughter is 16 just started collage and really needs this money back and you seem to be not forth coming . order number 1061040 .
Reply from Festicket
3 days ago
Thanks for your message and we can confirm that Poppy's refund is currently being processed.
As Poppy's order was placed using Paypal as the method of payment, there is a limit on the amount of days since the day of purchase that a refund can take place, which is a Paypal guideline. As Boardmasters was cancelled after the limit was exceeded, then we were unable to refund via Paypal and had to request further details so that we could process refund via bank transfer.
We have received the details now, and a refund via bank transfer will be processed very shortly.
I HAVE COPIED MY LAST REVIEW AND THE REPLY FROM 3 DAYS AGO , TO MAKE THINGS CLEAR MY BANK DETAILS WERE NOT REQUESTED UNTIL I CHASED THIS REFUND FOR THE FIRST TIME . THIS WAS AFTER OTHER TICKET AGENTS HAD ALREADY REFUNDED THEIR CUSTOMERS . I WAS TOLD AT THIS TIME A REFUND WOULD BE IN MY ACCOUNT AFTER 3-5 DAYS . I HAD TO CHASE AGAIN , I WAS ASKED FOR MY BANK DETAILS AGAIN AND WAS TOLD ANOTHER 3-5 DAYS . SO NOW I AM CHASING AGAIN AS STILL NO REFUND . THIS IS MONEY OWED TO A 16 YEAR OLD CHILD , A REFUND VIA BANK TRANSFER IS REALLY NOT THAT HARD IN THIS DAY AND AGE , BUT THIS DELAY IS REALLY JUST A REFLECTION OF THE AWFUL CUSTOMER SERVCE PROVIDED BY FESTICKET .
Review by Dorine1 month ago
Fast and easy! Definitely buying my future tickets from here
Review by Ofaithful Fassakhova1 month ago
At first it appeared that Festicket would give my autistic son the chance to experience something I never thought possible - a trip on his own to see his favourite band, Iron Maiden, in Rio. By offering a full package, he could manage the travel safely. However, Festicket cancelled the shuttle bus, meaning he can’t go. Even sadder, they refuse to refund the rest of his package, leaving him over £1000 out of pocket.
Since posting this review Festicket have offered a 50% refund and a discount on future bookings.
Review by Newlady1 month ago
Review by TLondian Mugu1 month ago
Review by Rudolpho Zhitnitsky1 month ago
Everything was OK. Highly recommended
Review by Watersafe1 month ago
Quick and speedy
Review by Jovina1 month ago
It was really easy to book the tickets and I am so excited to go to the festival yay.