Bad customer service
Both of my ferries got cancelled, I wasn´t informed, didn`t get any support at the port and the customer service refused to offer me any refund. Never again!
Review by Gwilym1 month ago
Easy to book and quick to receive confirmation.
Review by Renders Lajuwomi1 month ago
We had a good experience overall. On time and clean.
Review by TheSkhu1 month ago
Congratulations for the best custom's service!!!
Review by Yarun Warnez1 month ago
Very good and reliable site. You can find all the available options for the trip you want to make. I recommend it honestly.
Review by Aisina Zijl1 month ago
quick, reliable and with immediate response on the live chat when required assistance for a question
Review by Sharian1 month ago
The booking of the tickets through the web page was very easy and quick.
The pickup of the tickets at the port station was also very quick and the staff was very kind.
Review by Kashir2 months ago
Easy finding and proceeding with the reservation.
Very kind the fact that although I made two separate reservations I only got charged once by speedex
Review by Kanakova2 months ago
Our trip was cancelled because of inclement weather. They gave me a refund less their service fee. I am very happy for their great consideration!
Review by Selien2 months ago
Highly recommended. User friendly website and very helpful customer service.
My ferry got cancelled and I sent FerryScanner a refund request, I received a quick response that the refund process will be initiated and as they promised 3 working days later full amount was refunded.
Review by Guntercustomer2 months ago
Friendly and helpful staff. Good crew. Enjoyed our voyage.
Review by CusTJ2 months ago
Simple. Explanatory. The only negative is you can’t print tickets from every shipping company. Not their policy (probably) but a bit frustrating.
Review by Harinatha Procknow2 months ago
You charge €7.50 booking fees! This is extremely high and you fail to warn the customers of the amount of this fee in the beginning.
I will never use your services again and I will write to the “trip advisor” recommending to tourists to avoid your company and that they can bypass this fee by booking their e-ticket directly with the ferry companies.
Review by KieranB Yelgin2 months ago
Fast trust and accurate.
Review by Evaready2 months ago
Everything was excellent
Review by BRADFORDCustomer Sook2 months ago
Easy and user friendly
Review by Juemaine2 months ago
Hi. I really like your site and I would definitely use it again and recommend it to others. However, it took me a while to find my reference to check in and with one of the reference numbers there was a 0 added to it that made checking in a nightmare before I thought to remove it just to see what happens.
Please try make this a little more user friendly?
Review by Jenjbee2 months ago
Awful. We were 2.5 hours late to our destination with no explanation. Definitely worth the $$ to fly than deal with this headache of a procedure. No organization with boarding and unboarding.....pure chaos.
Review by Ewenee2 months ago
Top Service .
Review by Varshiika2 months ago
Excellent service. No problems encountered!
Review by Cucu Veenstra2 months ago
i was very pleaced from Ferryscanner customer support.i recomend it and i woill use iti again.
Review by Pikeyfish3 months ago
I made my book online yesterday my trip is tomorrow and because I write my mail wrong I sent back my right mail and you don’t sent me my tickets yet.