03.11.2019 Applied for loan. Amount I applied for was rejected with another proposal from Ferratum. Agreed. In few minutes I received two docs. One as European standard infornation and another one as a contract with calculation. I signed. Received confirmation email that my documents had been received by Ferratum. And then... already 3rd day complete silence. No response on my emails, live chat is not working. Strange behavior.. isn't it? I understand that number of customers much more higher than the number of Ferratum operators. But if you can't follow what you announce at your website then why to announce it? In 15 min loan, 24 hrs response on emails, etc...
I Will continue to write here further development of the situation. Interesting how long it takes to wait.
So, after 60 hrs waiting I got replay from Ferrum to send again my ID because it was not good quality at the first time.
I sent. Unbelievable but in 30 min received reply from Ferrum - unfortunately we cannot proceed with you loan request.
No explanation at all:-)))
08.11.2019 Well, situation continue. Ferratum contacted me again and apologized for the documents. They suggested me to resubmit my application. Conversation via emails was fast. They corrected required information. Now I am waiting for further development. So far I increased stars from 2 to 3.
08.11.2019 at the end of working day. Haha, during the day Ferratum asked me bunch of documents with proof of address like utility bills, letters from municipality, working contract, payslip, verification of my bank account. And? Anyway they refused with absolutely ridiculous reason: there is no... MY LIVING ADDRESS at my working contract or payslip!
I am just nervously laughing... No words. They found anyway how to refuse to issue a loan. That's what I wrote them back.
Review by Knotvery3 months ago
Klanten service didn't reply my email at all, keep asking the same document that (I've send 3x) no confirmation if they get the document good or not good. Very slow response, 3x email no reply and or answers if the application get accepted or declined until today.
Review by Crismarie5 months ago
Wasn't the fastest but successfully done!
Review by Princessebooboo Subbu5 months ago
Great company to deal with was offered a refund for irresponsible lending gave a settlement figure paid out very next day after offer excepted, other companies should take note of there customer service.
Review by Godric6 months ago
Hello, I am a temporary employee, for almost 4 months I have income for temporary work every week, I receive a remuneration every week, but I do not have a permanent report, I sent all salary bans and a contract with the employment agency I have. What else do I need to send to get a loan?
Review by JCWondrous1 year ago
They keep calling me without even asking for that. That's not good.
Review by Azania1 year ago
Ferratum has always helped me out, easy application strait forword mony on account in no time.
Could improve login site so we could pay on line.
Thank you to all at Ferratum.
Great news thank you ferratum for creating online payment on your site.
Review by Shalone1 year ago
We borrowed money from them, paid it all back in time. Three weeks later we tried for a smaller loan and got refused, even though on logging in it stated that we were in credit up to 1000 pounds. Very disappointing to be refused as had paid all back in time.
Review by Sawsan1 year ago
Ferratum is oke.maar de borg is in verhouding
Heel erg duur.voor zo' nkorte lage lening.
Review by Lisane1 year ago
Complaint service does not respond to complaints.
No matter how much you send, they simply do not respond.
Review by EdT2 years ago
Super fast and professional !! Thank you so much
Review by Pebbles2 years ago
Review by Rere2 years ago
Perfect service in dificult time.
Review by PatriciaG Gylstorff2 years ago
Supersnel Service Top!
Review by Ralina2 years ago
the thought is simple, to lend some quick money without too much trouble.
however some services have hidden snakes, like extra costs, extra money somewhere.
but i was gladly suprised to see that basicly that was not the case here.
you simply pay the garauntee, and pay off your debt that comes with borrowing money.
and when that is done, no more hidden costs.
Review by PeWe Br2 years ago
Review by Sarkes2 years ago
Review by Lakhansi2 years ago
Review by Gaden2 years ago
Review by Manhal Mieszkowska3 years ago
Review by Constanza3 years ago
global guarantee is te duur
Review by Canfold3 years ago
Perfect for when in need!
Review by Syndi Tritant4 years ago
FERRARI AND COMPANY SUPER COOL ME SEVERAL TIMES IT HELP MY very nice thank Ferratum
Review by Kobi4 years ago
I always get loans when needed.
Ferratum is rated 4.0 based on
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Suite 318 25 Goodlass Road