Very poor service. I ordered a cushion in their sale with a 2 week dispatch time. After 3 weeks I queried the delay and was promised an update. After 4 weeks no update had been provided and so I cancelled my order and requested a refund. Don’t order from here if you expect to receive your product.
Review by Nuttyn Derrow1 year ago
I was given 24 hours notice of a delivery date when I was out of the country in a remote part of the world. The 'change date' option was very inflexible. Had I been in the UK, I would still have needed to take a day off work and would have needed much more that 24 hours notice. Luckily my neighbour was able to accept my delivery. However, the communications from Fern & Grey and their delivery contractors were very poor.
Review by Petersreview1 year ago
Terrible - for an 'up and coming' brand I expected a good experience.
My chair was 2 months overdue and then they didn't inform me of when delivery would happen, despite me emailing, until 20-40 minutes before it was delivered.
My chair was just left in a neighbours garden...
Review by DioCanLaMadon Resnina1 year ago
love the chair and was kept updated with delivery.
Review by Jhana Brandejsky1 year ago
ordered a cocktail chair after emailing back and forth - was informed there are multiple chairs remaining at the time of ordering, however my order was cancelled a few weeks later due to "stock issues". No response on emails since. No answer to phone either.
Review by KJordan Odunnaike1 year ago
Excellent communication and support. A very switched on retailer.
Review by XPKea1 year ago
Bought two beautiful chairs and a stool from Fern & Grey, all perfect, as described and lovely quality. Would definitely buy again.
Review by Teyah1 year ago
Really great service from Fern & Grey, Hannah kept me informed with updates regarding by my order and delivery and made it super easy to get in contact with her if I had any questions. They are a great small company with great products and I would definitely recommend them in the future!
Review by Porancea1 year ago
Product arrived quickly in good condition and looked exactly like the picture on the website. Recommend, will use again.
Review by Aon Kandilci1 year ago
Awful customer service.
very poor contact throughout - been waiting for two and a half months for the product with dates being constantly pushed back.
No emails to apologise or explain delay. I have had to initiate all contact
They have now stopped replying to emails.
Not worth it.
Review by JMachon Fooshee1 year ago
Beautiful chair and footstool. The colour is exquisite (light mint green) and the velvet is so soft. It’s made our bedroom look really gorgeous and it’s so comfortable to sit in too. Delighted with the chair hence we ordered the footstool the day after as couldn’t resist having the full set! Definitely recommend and the service was great too.
Review by Avreo1 year ago
Great service - fast and efficient. Stools are lovely and a great price too.
Review by Yeremi1 year ago
Quick delivery and very responsive customer service. Really pleased with the products we purchased, would shop here again.
Review by Phunniphace1 year ago
The Chair I ordered is great quality but not the colour shown in the photo. It is not an ink colour more a dusky green. A number of visitors to my home can see the problem and we have put the chair in different rooms, in different lights and against different colours. So either I was sent incorrect chair or the advertising is not representing the correct colour. This is very disappointing. I have tried to photograph the chair to capture the colour but doing this is very difficult, if not impossible. Anyway be wary of going on fern and grey’s photos and colour descriptions.
Review by LBaker1 year ago
Good and prompt delivery, lovely product
Review by Krimzon1 year ago
I ordered the Lula cocktail chair in September as a birthday gift. Although the product had a 12 week dispatch it was delayed by a further 23 weeks and didn't arrive until mid January. I was not notified of any changes to my order and I had to chase up the company by email. I called on several occasions and was informed someone would return my call but never did. The customer service was appalling. Even the website where you can log in to track your order did not work properly and whenever I checked the status just said "processing" with no further information. The company offered no compensation for their mistakes and could not even offer me a guaranteed delivery time so that I could arrange for someone to receive the chair when it eventually arrived. I do love the chair, however I would never order from Fern and Grey again and will certainly not recommend.
Review by Fon1 year ago
Took an afternoon off work to collect a package. Package was not at collection point, who told me there was no record of purchase.
It took a further three days for the company, in discussion with its delivery company, to deliver the package.
I was still charged for the delivery, which I think is poor customer service when it is screwed up on that level.
Review by Jayrome1 year ago
Quick easy delivery, well packed and I absolutely love me two new stools which are even better than the pictures. Very Happy.
Review by Houriyeh1 year ago
Beautiful chair, shorter than expected but that’s my fault for not reading specifications properly. Quite a long wait for despatch but worth it. Very comfortable and stylish.
Review by Satinder1 year ago
lovely chairs, arrived much quicker than expected
Review by Savater1 year ago
Fast service. Top quality product at reasonable price
Review by Billah1 year ago
Really lovely furniture. They are not very proactive in communicating but if you contact them you will get a response straight away. They are a trustworthy company and i would use them again
Review by Taryk1 year ago
Great product and customer service.
Review by Coj1 year ago
Good service. Fast delivery. Quality of the table not great.
Review by Minisha1 year ago
Fabulous piece of furniture. Speedy delivery and easy assembly. Love