I had a RC-15 that stopped working. I contacted the warranty department at Fenix and to make the story shorter I was sent an RC-20 as a replacement for the RC15. I wish I had gotten a RC-20 because I had several chargers for that model, but apparently no RC20's were available, for what ever reason. The first RC-20 was DOA. Back and forth with the warranty, trying to establish if it was the light or the battery. To me this is non-sense. Things breaking down is a fact of life, DOA is lack of quality control. Second one is sent in, I forgot what the problem was, but it didn't work either ( this has been about a year or so ago). I don't feel that I should have to keep a detailed log with every event for something as mundane as a flashlight. Third one is sent, a return label was issued, previous 2 lights are sent back to manufacturer. Well, I thought 3rd time is a charm. Not by any means. The problems I see with the RC-20 is that it didn't fit the old chargers, I'm not sure so much changing is actually better, not in my case. The location of the switch on the end cap, is not my favorite location because I'm old and the thumbs hurt to activate or change to light settings. Having 2 switches on the back cap, may work in theory, but in reality it is hard to do it. Light intensity keeps getting changed unintentionaly, I have big hands and almost impossible to reliably work the 2 switches as intended. Good idea, horrible execution There is on good point, one can check battery level with display LED , between charging poles.
And now for the final act, this freaking light has an intermittent problem, sometimes it turns on, or not turn on, then it doesn't turn off, or goes into strobe mode, all this at random. As far as use for as a tactical light it is a big zero. If you need to have something that must daze someone, or permit you to be concealed, forget this thing.
The last thing that you need is to have something that goes into flashing mode, when you don't want others to know where you are. I don't know if this is bad luck, poor design, execution of the project, or just cutting corners to be more profitable. Warranty department handling of the claim wasn't as smooth as I had from other light companies. Turn around however wasn't so bad.
I"m now back to contact the repair/warranty department and see what happens.
Definitely not a model that I would recommend, on the other hand the RC-15 worked very hard for a few years.
Review by Azfer1 year ago
I have, Today, called twice and still no call back. I have other times tried to call and request a call back and NEVER get a call back. My order is on hold for some unknown reason, and I cannot get an answer. Stay away if you might need service. Customer service is not part of their business.
Review by Tessbot1 year ago
This is my second Fenix flashlight. My 1st was an E21 I bought a few years ago. Still working as it was when it was new. The anodized aluminum is a little worn but still looking pretty good. I considered it one of the best flashlights I've ever owned! Earlier this year I decided to try a Streamlight Stylus Pro. While not exactly comparing apples to apples, the Streamlight Aluminum felt thinner, the lens is plastic instead of glass, the anodizing was not up to the Fenix quality, actually over quality, the Fenix is superior. The deal breaker was tail switch on the Streamlight which was so hard to press I decided to get the No Shake E20. Back to quality, which is what I appreciate the most. I love the E20 because it's simple, no frills flashlight that runs on regular AA batteries.
Review by Aarab Grzyb1 year ago
Great shopping experience, product was in stock and shipped quickly. No issues with the product, love fenix products.
Review by Pittington1 year ago
Other than the item being out of stock they sent me a set as soon as it was available. I am happy with the service from Fenix.
Review by Greydon1 year ago
Did not receive first order I placed. Contacted agent, and he said it may have been lost in transit. He replaced the product, with no questions asked. Very happy to have Fenix do that for me.
Review by Meine Goubey1 year ago
Overall, I had an excellent experience with fenix-store.com. I placed an order for me to get a lens and a battery while I was visiting family in another state. There was a delay at first because the billing and the shipping address was different. I received a call from a helpful client service specialist and he verified that the billing and shipping information was correct. Then I had to call to let them know that I would be leaving where it was to be shipped in a few days. After I called they shipped it right away, but I was a little worried that if I didn't call I wouldn't have received the lens and battery. They did, however make sure that everything arrived in time.
Review by Delceter1 year ago
Received well but i dont know that i have to provide feedback or confirmation at that time( a year ago..), Sorry
Review by Alimcgar1 year ago
I use Fenix flashlights and batteries for home inspections. They're the only flashlights I use. Reliable, durable, long lasting, the best and brightest flashlights. I buy only direct from Fenix.
Review by Kunchok Devaos1 year ago
I bought several flashlights from Fenix. Using sophisticated, colorful, waterproof, durable, compact and also powerful flashlight is my hobby. Time to time I buy new products from different vendors. I liked Fenix brand. The only feature that I like from other vendor is their smooth output control mechanism. Most Fenix products have step switches for that. It is OK but not cool (in my opinion).
Review by Sahag1 year ago
This is simply the best company to buy from. They are excellent in everything they do. Their service equals the quality of Fenix flashlights. It just doesn't get any better. Thanks!
Review by Formation1 year ago
Overall it is great. Shipping was missing one time but it was fixed, so.I am glad! That was more post office problems...
Review by Zeashas1 year ago
Great experience looking forward to buying more from you guys. Just a bit silly that the flashlights come without batteries
Review by Oundle1 year ago
These were used for highlighting an aircraft LZ. Worked well. I would order more if I need to repeat the same mission again.
Review by Chezally Tayte1 year ago
I am highly satisfied with the overall transaction. Shipped fast and the charger is genuine and of excellent quality. Charges various types of batteries quickly and automatically stops once complete. It also has a nice LCD illuminated display. Fenix Store website is very user friendly and their products are highly recommended. Worth the money.
Review by Brisley Azersky1 year ago
I love my bike light. Really like the gauge that gives me the battery status. I'm buying a light for my spouse asap.
Review by Dopenl1 year ago
Bike light came as advertised and have used it a few time on the trail. Must have on single track, more than enough for double track or road riding.
Review by Beetie Kurthe1 year ago
Top quality products for the money, on my opinion best in the segment. Fast, hassle-free online shopping experience if you know what's you want.
Review by Prodec1 year ago
love my fenix headlamp. it is very powerful and provides great bright lighting for a long time before I have to recharge it.
Review by Dgwy1 year ago
The people in customer service have been excellent. I've had reliability issues with several Fenix products.
Review by Jotixx1 year ago
With the limited number of orders from your website I've had nothing but good with my orders. I will say that on one order the items were in stock but took to long to get shipped. I did talk to a customer service representative once and they were helpful and friendly.
Overall I would say great !
Review by Mains Lody1 year ago
Great! Super awesome flashlight best I have ever had I'm a maintenance guy and we use our flashlight alot and my Fenix RC-11 is the bomb..
Review by Skitzocat1 year ago
My only complaint is that I didn't see any options for faster delivery. Overall very positive experience.
Review by Crapcbm Daunivutia1 year ago
This is the Third Fenix Light I have Bought I got the TK47 1300 which is a Great Long Range Light and two of the PD35's which are Very Bright for a Small Pocket Size Light. Once you Try Fenix Lights you will Never Buy Anything Else!,,,And they have Very Fast Shipping!,,,Thanks Again Fenix Store!
Review by Incheol1 year ago
There was an issue that came up with inventory on the item I purchased, however it was dealt with quickly and seamlessly. I hardly noticed there was any set back and was kept well informed of the progress of my delivery. Knowing this purchase was a gift, my order was prioritized and delivery came in a timely manner even with the inventory issue. Best customer service experience I've had in a long time!