Customers from all over the World, are like me, and each product is just simply the best.
Thank you Fender for providing useful tools for my music. I recommend everyone who is studying music, or has a keen detailed song, love this brand. And also the Amps, and picks, thank you Fender.
Review by Cedina Mastbraker4 months ago
So To Start... my sister has a 2014 VW Passat TDI at 41,000 mi. with special edition fender sound system from the factory line. It's really funny actually because the car's system starts with flashing the Fender name before the official VW system settings load up. And there is wood paneling throughout the car that is all embossed in multiple places with the Fender name. We thought what we bought was quality, but after less than a year, and at 44,000 mi. the sound system completely stopped working. No sound... at all. The functioning of the system works... but no sound will ever come out.
I wait a month or so to try to understand diagnostically what is occurring here, making sure that the sound output is truly the issue ( it is) and I called fender customer service. I was allowed to make my case for a minute before I was told to be "stopped right there" for "Fender assumes no responsibility for any of their products installed in VWs". Thought the car works fine ( it should for it has barley any mileage on it! ) the only issue is almost too clear to be the product they manufactured and sold to VW... their speakers. How does the maker of this product ( not quality test the product, clearly for any engineering flaws ) and assume no responsibility for their mistakes.
I am now left with a $1000 bill to fix the misalignment resulting in no sound output in their speakers that they manufactured.
The lesson here is I will never, EVER buy a Fender product, for this being my first experience ever and I will NEVER again. I will also never work with a company who believes Fender to be worth partnership. There is no quality in their work and no responsibility for apprehension.
~what I really just don't understand, is how does a new system not work. If the car was at around 80k+ mileage than sure, I would not feel so shammed. But as for quality items, they should have a longer lifespan. I know low quality vehicles with generic speakers that run for 10+ years with no sound issues... I would've been better off It seems. ~
Review by Jhovanny Vrane4 months ago
Fender's musical instruments qualities is no doubt one of the better ones out there when considering their prices. Do be aware of course customer service will vary drastically from shop to shop.
Review by Bodine Gleimi5 months ago
Fender stands the test of time, and makes some of the best Guitars and Amplifiers on the planet.
I have worked at vintage music shops and seen Fenders from the early days. The Fender Strat I own and gig with is a workhorse.
Leo's legacy lives on.
Review by Tafumanei Hardell5 months ago
1. My first electric was a left-handed Standard Strat. The pickups were knockoffs with unpotted coils and ceramic bar magnets under cheap steel slugs. The wiring also bypassed both tone switches.
2. I asked for a price quote on a no frills, Squier-equivelant left-handed Fender VI (right-handed price if full built: $349.99), without pickups installed. The quote I got was $8,000.00 with a 2 1/2 year build time for something they can make on an assembly line and adjust for orientation by flipping a few switches.
3. I waited 20 years for an affordable left-handed Jazzmaster. I pre-ordered In February for a March release. I never received it and was told that it was backordered until June and advised to buy the inferior professional model for 4 times as much. I chose to wait. The end of June came and I was told by my vendor that it was backordered until the end of July. I checked other vendors and they were backordered until the end of August. I called Fender four times. The first time, a clueless associate said he had no information and that they didn't keep track of their stock. The next two times I was nicely told that they would research the issue since they were in stock online, but I never received a call back. I called a fourth time and was rudely told that they had none in stock, that they had no control over anything, that they may get some in October. No apology, no compensation. I complained to the vendor who then emailed his rep who (likely) lied to him and told him they would ship one out (that they allegedly didn't have) in the beginning of July. I don't expect to get it.
Considering my experiences and there mind-boggling business decisions and lack of lefty options, I feel like they could use a change in management and maybe staffing. I'm dissuading people I know from doing business with them; not that it matters since almost every retailer in the area fired them years ago.
Review by Raurie5 months ago
Bought a fender acoustonic about 6 months ago and is plagued with electronic issues ,it has been in the shop at a certified fender repair and have been getting a run around for almost 3 months and hasn't been fixed .very upset about this customer service
Review by Alirah9 months ago
Really love their learning app, very helpful and easy to use, i can;t believe i'm finally learning!!
Review by Daddy9 months ago
A classic brand, my ever first guitar was a fender and i still own it. Their amps are also top quality. Wish it was a bit cheaper, but hey i rather pay for quality.
Review by Whoever Gettleman10 months ago
I got my great stratocaster, it's the dream like you imagined. Great experience :)
Review by BabaLuvG1 year ago
Bought a new P-bass special Mexican , played great at first, neck wouldn't hold up, took it to a fender dealer for repairs, needed a new neck, going on 4 months now, rude, obnoxious customer service when I try to find out what's happening, Absolutely done with them after this, very disappointing a prestigious company like fender has sunk so low, pitiful.
Review by Rekhi1 year ago
Top Notch A+++
Review by Auntiebizzie1 year ago
I recently bought a Fender American Standard Stratocaster new. The first one I got had a huge paint job fault, so I got a new one. Makes me wonder about the quality control they have.
The second one I got, which I kept, is great, but the plug jack is faulty, sometimes there is no contact. I have to wobble the cable a bit to get it to work.
Great guitars, but they should really rewamp their quality assurance systems...
Review by Rajjo Rayson1 year ago
Fender Newport Bluetooth Speaker failed;
Contacted the company via their phone number after the Newport failed (all lights flashing, indicating overheating battery). Brad informed me that there really isn't a fix for this, and without hesitation set up a replacement to be sent to me. It was the easiest transaction I've ever had with any company in my life, especially considering how awesome their other products usually are. By far, I recommend this company, AND their customer service.
Review by ColdBolt1 year ago
Thes people are the rudest people I have ever seen in my life. Jason and Ed had both hung up on me cancelled my order when they asked for my information before they said they was with fender which made me think I was giving my information to a random person who was trying to steal my information I asked to talked to the supervisor and they refused to let me talk to the supervisor I strongly advise talking your money somewhere else it is not worth it
Review by Shantaya1 year ago
I've been a songwriter/composer since 1984. Fender used to be a great company in regards to folks that work in music production like myself. However those times are long gone. I needed some help in regards to an acoustic guitar that was around the $350.00 price point. I thought, that seeing how I was in good standing "for years" with Fender, that I could review this acoustic guitar in regards to a one-on-one sponsorship in exchange for an review, or at least.. maybe a discount for purchase. Now, up to this point, I have co-written music with some notable people in the past years, and I was moving more in to writing commercial licensed music (which last year, I secured MANY solid non-exclusive licensed deals). One of the marketing senior management "team members" referenced that what I was doing could be considered as "unethical" and was 100% rude and insulting. Even though I had a business relationship with Fender again.. in the past... FOR YEARS.. that did not matter at all with this and other management. I could of bought the acoustic guitar outright with out any issue, but because my idea was so rudely and disrespectfully kicked aside like trash, I actually "SOLD" every bit of Fender equipment that I had. But not before..... I tried MANY TIMES sending email to their customer relation email address in regards that I wanted a meeting with other senior leadership team members.. still nothing.. not one concern one bit!
Review by Sharletha1 year ago
I recently bought a fender strat, I was very pleased with the workmanship ion the guitar, this is an American Lonestar model. Pickups were great, one fault for me is the basic tremelo system, I would think by now they would have improved this.
Thanks for a great Instrument.
Review by Charladin1 year ago
I bought a new 'American Professional' Fender this year and, straight out of the box, it needed to be repaired due to poor quality control. A couple of months later there was another problem and two of the electrical components failed.
These guitars have had another Fender re-package and re-name in line with another Fender price increase. The word 'Standard' has been changed to the more acquisitive 'Professional', apparently to help instill a sense of inadequacy in 'Standard' instrument owners and tantalise them into 'upgrading'. The quality is more or less the same between 'Standard' models of recent years and 'Professional' series of the present, with a slimmer neck profile and V-mod pickups. I've played both and both have their merits and limitations.
But if a new Professional series model is a bit beyond your mortgage repayments there isn't exactly a shortage of used instruments around (sadly in response to Fender's price hikes, the prices of used Fenders have rocketed, with some exploiting the trend by dusting off that old Fender in the attic and re-marketing it 'vintage').
Anyway, after years of being a loyal customer (I bought my first new Fender 30-odd years ago after saving for months) I can't justify feeding another US corporation selling products whose design hasn't improved fundamentally since they came out in the 50s (also part of the appeal ironically). The whole 'America is the best' palava from the USA in general - politically and commercially - is wearing a bit thin post-911, post-Iraq, Libya, Syria, Clinton, and now with Trump 'America Grates Again'. Give us all a break guys....the world isn't buying it any more.
Whilst Fender customer service was good, having to repair a brand new item three times in the first few months of ownership honestly ruined the enjoyment of owning a 'Professional' series instrument.
I think Fender has improved its instruments in recent years in light of the rise in high quality competitors. For less than the cost of a new American Fender, one well-known company will make you a hand-made, high-spec instrument using beautiful woods and active German electronics and set up to perfection using Plek technology. With Fender - mass produced guitars that come off assemly lines in tens of thousands - a large percentage of your money is being spent on a name and an advertising mythology constructed around that name since the 50s. Great for Fender shareholders and company directors.
Poor old Leo Fender - the man who originally made the instruments - died a long time ago, and in any case had sold Fender to CBS by 1965. Fender is now owned by various other corporations, including two Japanese companies, one being Yamaha. That alone should help us clear our heads of some advertising fluff.
But with anything a corporation sells us these days, it is very difficult to see past the myths that are build up around their products, and much of the allure lies in this invisible advertising ectoplasm and associations to the glamour of celebrity and fame. I'm not knocking that - it fuels the purchasing decisions of many young (and older) buyers. I just think we also need to keep our feet on the ground and see something for what it is, what it costs us in time and labour to acquire, and what quality standard we're being asked to accept as value for money.
Review by Aujua Kruglikov3 years ago
Purchased a guitar that ship next day, it should delivery on the 12-20-16. 12-23-16 still no package. Tried to check shipping status on their web page no update. Tried calling got a message said they were having a holiday party and back open at 1:30. I tried until 5 there time still same message could not even leave a voicemail. Emailed their customer service which guaranteed 2 day answer still not a reply after 3 days later. My advice is do not buy their product and support a company that treat their customers like this. You should buy from someone that appreciate your business.
Review by ChrisCork Napolnova5 years ago
Legendary guitar crafter site, absolutely safe for users.
Review by Maobe5 years ago
Related to Audio products from Fender.Pretty precise and accurate.Clean site
Review by Esmiel6 years ago
Great guitar company and great website. Aside from selling guitars, they promote free content, sheet music, etc. for guitarists. Love this site.
Review by Kawsor Verhanneman7 years ago
favorite products of all time. I wish I could afford it lol
Review by Szofia7 years ago
Great site, no pushy marketing weirdness like you experience on some sites, no pop-ups or even an email list to sign up for (that I can find...)