Been using this company for years with no complaints however my recent encounter highlights how poor they regard customer loyalty. One of the items I ordered was delivered all broken up but as I did not report it within 24 hours they were not interested. I have my items delivered to work and as I only work part time as soon as I got to work I checked my delivery to find the item with significant damage. The customer service department was not interested as it was outside the 24 hour window. The damaged was due to the way their staff had packed the items and so resulted in the item being damaged during transit. Loyalty does not count for anything with this company as I’ve been using them for over 8 years but I won’t be using them any more.
Review by Teniola4 months ago
Supplied 15kg dry dog food which contained mouldy globules. Complained to Feedem who promised a replacement (twice) which never came, and a refund (twice) which was never received. At this point Feedem customer services stopped responding to emails. Have found a cheaper supplier elsewhere.
Feedem were my regular supplier (8/9bags a year) - not any more!
Review by Nonprofit Lessick6 months ago
I reguarly place orders with Feedem and have had no issues - with prompt deliveries and correct orders. This month I have been unfortunately sent an incorrect collar size. I have already had a quick response to my notification of their error and I am awaiting an email as to how they will now rectify the situation. Hopefully their customer service will match the good history of delivery I have experienced.
Review by Bmarshall Gallelli6 months ago
Fast delivery and great goods
Review by GrainySnapshot Rosalba6 months ago
Ordered dog food on 1/01 and today finally get refund after several useless emails .Sold wilson's dog food and after 2 weeks complains about stock problems had to open paypal case to get my money back.
It's a third time they did this with my order!
Useless customer service
Review by Nilinda7 months ago
Competitive prices and prompt delivery.
Review by Rodolph7 months ago
Very professional service, ordered at the weekend and received order on Thursday by FedEx. Easily best price for hamster food.
Prompt response when contacted seller. Very happy with sale
Review by Dawnsha7 months ago
Great service and great delivery.
Review by ArianaXx7 months ago
Excellent prices and excellent service. Order delivered on time by Fedex, able to track the progress of the delivery. Will definitely use this company again.
Review by Kahli Hedvig7 months ago
Thank you for a good first experience. Order took longer than expected to arrive could have been due to Christmas rush.
Review by LaCedrick Wesline7 months ago
First class service to the door. Always buy my dog food and treats from them. Good prices and fast service. Keep up the good work!!!
Review by Klaidas Debres7 months ago
always good, Easy to order Good price and very speedy delivery
Review by Lix Sajja7 months ago
Arrived quickly competitive prices
Review by Mesinclair7 months ago
Fantastic service and price. Just what I needed!
Review by Adegboyega Bischoping7 months ago
Everything was fine except the delivery date it arrived 4days earlier than they said it would
Review by Gardez Marsau7 months ago
I have found Feedem to be the ideal supplier for my requirements, that is until recent months. After a couple of delayed deliveries and the culmination in goods being both damaged and lost in transit, I decided to call it a day. Although I was promised a refund on the non delivered goods, it has not been made and consequently I will no longer be using this Company.
Review by Nykira7 months ago
Great prices, fast delivery would highly recommend.
Review by Nick Tuviana7 months ago
Easy to use website, quick delivery and good prices
Review by RoselindNyman Hardly7 months ago
Excellent and prompt delivery. Good selection of dog food. I will definitely order from them again
Review by Dikaia Sneade7 months ago
Ordered placed to hit high free postage minimum and then get email 2 days later saying one of items not in stock! why is it on the website to buy then. Had to pick something else for the £5 to get to free delivery or pay delivery charge! Then 6 days later still not got parcel so much for the 3-5 days this meant then not in for the delivery from FedEx and missed and had to rearrange for them to ignore requested day and tried again the next working day meaning missed again. Nearest pick up point is over 2 hour drive away. Delivery has no status as to when will be delivered as to how far away or a time slot just by 6pm so only why is to sit in all day.
My first order with them and will not be using again.
Review by Cherilynn7 months ago
Arrived promptly and good price
Review by CustomTim8 months ago
Review by Msnubuianqueen8 months ago
Arrived well packaged and in the given delivery time schedule.
Review by Kyelite Wolodzko8 months ago
Fantastic service with Fast delivery, great communication, items well packaged. This is my 3rd or 4th order with FEEDEM and will continue to use as never had a ptoblem that was not solved immediately by email and phone call. EXCELLENT company using a great courier service at present (keep using them) communication from courier makes being in for delivery easy too no hanging about all day👍👍👍👍
Review by By8 months ago
This is the first time I have used Feedem, and I've had no problems with my order. Website is easy to use and I found what I was looking for.