Waiting for a package and asked to rearrange delivery for Friday, which was confirmed. I spent the whole day at home, waiting and it never arrived. I called customer service around 4 and they told me that the package was on the way and should be delivered by 6, but never did.
I wrote to complain and asked to be delivered next Friday, which was the first day I could be at home again. It was confirmed and one of the same, spent the whole day waiting.
Sent them a strong message asking to be escalated. I received later an email with apologies and that it would be looked at.
Next day (Suturday), without notice, a TNT truck appeared with my package. Good to receive it but I could have been away at that time.
I had better opinion for Fedex but my latest experiences are changing that rapidly.
Review by Kefah11 months ago
I paid for the shipping of a parcel from the UK using next day "Priority" shipping. I should have received the package yesterday. it didn't arrive. I contacted FedEx. There were unacceptable excuses and the customer service agent assured me she would contact the "escalations department" and note that the parcel should be delivered first thing this morning. It's now 17.15. I have contacted FedEx twice. On hold twice for twenty minutes. Another customer service agent advised some from the same "escalations department" would phone me back. I have heard nothing. This is a business order I am awaiting. Appalling customer service
Review by CAtrading Worsnop1 year ago
Hi,I'm dealing with this unprofessional company for a year. Unfortunately I can't have other delivery because are contracted by CHEWY. I have 2 cats diagnosed with Chronic Kidney Disease and I order every week from Chewy special prescription food,vitamins and medication. never we get our delivery in time ,even if on the tracking website is showing that is in vehicle for delivery ,our package comes 48 hr latter then the time for delivery.Sometimes our package is left in the front to neighbor business,in neighborhood. Multiple times I had to go for hours to find where is our delivery. We start to put notes on our front door with arrows where they should to be left delivery. Is not helping.Is inhuman what FedEx is doing,in order for us to give in time food and medication for our pets we have to travel from western Massachusetts to Connecticut Vet Clinic to buy medication and prescription food ,until FedEx is making decision or has mercy to deliver our package.Right now our package is in vehicle for delivery since December 7,2018 ,5:26 am and we are December 8,2018 and still waiting for delivery,which comes from Chicopee ( approximately 10 miles from our town).
Review by Hridisha Kippur2 years ago
good communication- emails, texts. Delivery was handled well, packaging intact etc. Delivery man brought it into the right roonm for me. No problems
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