Easy to work with. Knowledgeable, experienced.rack and pinion, struts and kits original OE - just as stated.
Volvo changed things mid year on my part so I ended up with the wrong links. Not only did FCP make sure to get me the right ones immediately, they refunded the shipping costs and sent me a return label for my core- saving me a ton on the shipping costs for the core. These guys are tops!
Review by Alcineia1 month ago
Did not receive my product. Tracked my package to another address, that was not mines . Delivered package and left on the front porch. My signature was not obtained and I’m seeking a refund I do not wish to do business with a company that rather clock out and go home before resolving an issue like this . I’ve been a customer with this company for years. This is my last dollar spent here. Very poor customer service. Called fedex and they informed me that company requested change of address so FedEx has no idea where the package is . Kyle Gemmell a rep for fcp took my concern and quickly became nonchalant about my concern. As it was time for him to go home. He never replied to me. These crooks at Fcp showed ZERO interest in my money spent and my item. Why would you send a high valve item to another address. Wish I could leave no stars
Review by Chamat2 months ago
Ships fast and great to deal with. My first time ordering from them and my only complaint is that some of my parts were damaged when I got them. The parts was packed way to loosely inside the cardboard box and fragile parts were packed at the bottom underneath heavy parts. Not really to happy with not getting the parts replaced. Was told to make a claim against my carrier which would have resulted in nothing since the cardboard box was in fine condition and showing no damaged at all.
Review by Alethian3 months ago
I've been an FCP-Euro customer since 2015. Their service is good, and the parts that you get are exactly what you paid for - if you purchase the generic cheap brand, you get a cheap part that you need to replace again very soon. But if you pay for the OE brand you get a quality part that serves you long.
Overall I am very satisfied, and would recommend their service to any European car owner in the US.
My one concern with FCP-Euro is their highly advertised "Lifetime Parts Replacement Guarantee" program. It seems that they stop selling some parts after a while, and then they can no longer honor the warranty.
Review by Tristia3 months ago
was in need of some parts for my bmw figured I get it with fcp it was way way way cheaper than dealer and it is the exact same parts! got my parts super fast and everyone is always super friendly.
Review by Boeley Sparr5 months ago
Great customer service and fantastic warranty! Will not go anywhere else for my bmw 335i and 325is!!
Review by MsEGee6 months ago
Great selection of parts and clever way to save money, not to mention lifetime warranty on everything!
Review by AdrianJones7 months ago
Great quality parts at very good prices. Very quick shipping.
Review by Romley9 months ago
I have been ordering with fcp for over three years now. Every order comes complete, and very fast shipping. When I’ve had questions they’re always kind and extremely helpful. Prices are always the best or close to it and worth the difference because of satisfaction level. I would never consider any other company to order our car parts from.
Review by Celestyna1 year ago
Excelent customer service, reasonable priced and good quality parts
Review by Rosalique Ebervall1 year ago
Sent wrong item. no response from customer service. Bad experience, not recommend and will not purchase from fcp euro again.
Review by Larches1 year ago
I purchased $1300 worth of parts from FCP Euro. When the parts were received, the mechanic informed me one of the parts were damaged beyond install quality. I called FCP Euro customer service as well as sent an email with pictures. The pictures clearly showed the UPS box with no damage whatsoever. The OEM box that FCP Euro shipped had a puncture in the side of the box that went through to the other side of the box. FCP Euro blamed the damage on UPS when clearly the box was damaged before shipping in their warehouse.
The customer service call was at 11:00 am in the morning and the email was sent at that time as well. Jessica from customer service promised that the part would be shipped ASAP because she knew I was stuck in the current location I am in without transportation. Each day I am stuck in this location I am away from my family and my career. I told her this many times about this but they still shipped my part at "5:55 pm". They also did not send me any tracking information until the next morning. I know why they didn't send the tracking information b/c they didn't want me to see that it would not be arriving until end of the next day (because of taking their time shipping).
I have had literally the worst customer service experience in any purchases I have ever made and they seem to not even care about a customer spending $1300 not including past purchases I have made. I am now set back 2 more days b/c the part will not arrive till afternoon/evening and the shop will be closed.
Review by Bafford2 years ago
Pro :One of the best online parts stores.
You get most complete part description,county of origin, good return policy
Cons: No info on what is in the box,
(Factory manual or registration card or packing slip , disposal or care instructions, e t s )
Big companies have negotiated shipping rates with carriers, it would be nice if their customers can print return labels from FCPEURO @thair rates
Review by Kostaras2 years ago
Great service, prices can be matched with other websites plus havi g their great warranty policy and shipping prices. If there is any issue, they will not make excuses no matter what, the will solve the problem and make sure u r happy.
Review by Myrren5 years ago
FCPeuro.com sells quality auto parts without the banner adds of many other sites and offers free shipping on many orders.
FCP ships my orders promptly and accurately.
fcpeuro.com is rated 4.0 based on
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