THEY WILL NOT CANCEL, FRAUDULENT COMPANY! They got mad when I asked for a confirmation email... and hung up on me.
Review by Bafford1 month ago
After attempting to cancel for several months either through their support email, phone listed, I was unable to get my account cancelled!! After finally trying again, i saw there was a live chat. I haven't received my confirmation email for cancellation yet, but I was told it was cancelled! I also want to add, they will NOT refund you for any prior attempt at cancellation!! I DO NOT RECOMMEND FAX.COM.
Review by Jaquana3 months ago
Horrific Customer Service and they refuse to return my money. I had to contact the company more than once before I was able to cancel my account. Upon cancellation and my explanation as to why I chose to cancel, I requested a refund and the representative became rude and argumentative. I asked to speak with a supervisor and after an additional 20 minute hold someone else got on the phone that sounded just like the previous representative except with a deeper voice. I explained the situation again but he was worse than the first representative so I asked to speak with someone else and he refused my request. I've never dealt with such rude and unprofessional individuals in my life. This company is a complete scam and something needs to done about their poor business practices. I wouldn't recommend this service to my worst enemy.
Review by RaemaLynn4 months ago
Just as others said, they will take your credit card information and never let you cancel. You call and hold will be an hour, they give a confirmation and it doesn't matter.
Review by Liquidesque5 months ago
What online E service requires phone cancellation? Impossibly long wait on phone and be sure to GET a cancellation confirmation- get the # /if have patience to HOLD. There are other Efax companies, my experience is that fax.com is a shady operation.
Review by Yorghos Pepén5 months ago
They assigned me someone's phone number and NEVER responded to customer service ticket requests or multiple emails. Calling their customer service line results in a long hold... and I got hung up on, not once, but TWICE! Online chat with Kyle Woods resulted in no admittance of error or resolution. In fact, he offered me a discount (FOR A FAX LINE THAT NEVER WORKED)! He claims he called my number and heard a fax tone... not once did I receive any faxes and multiple people (doctor's offices, businesses, etc.) reported a man answered the fax line Fax.com assigned to me. When I called "my" fax number, a man answered and/or his voicemail picked up. DO NOT USE FAX.COM!!!!!
Review by Tanty Lanyado7 months ago
You can not cancel. Ever. No mater how hard you try. I even cancelled my credit card and that didn't work. I'm now thinking of switching banks just to lose this. Don't know what to do.
Review by RobbieAwolf Araica7 months ago
I called them every month for 6 months to cancel, got a confirmation number, and was still billed every month. The only way I was able to make the charges stop was by cancelling that debit card - my primary card, so a huge hassle - and replacing it.
Review by Bnamy8 months ago
Don't do it. Impossible to cancel. Support doesn't fix problems. Services do not work! Worst company ever
Review by Arnell8 months ago
Why they can't have a one-click cancellation is beyond me.
You have to call, type in all your info, THEN wait for a customer service person (from India), who then asks for all the same info again.
Of course, they then try to sell you something else.
Review by Ozene Szadziewski1 year ago
I had no idea these thieves were still charging my card until I lost it and they sent me an email saying my payment didn't go through. I also signed up for the "free" trial which they charged me for anyways. I talked to some guy in India who repeatedly said I got no proof of cancelling, where was the confirmation number?, of course I got no money back.
Review by Rocheleau1 year ago
It's a basic fax web site, allowing you to send documents from uploads without needing a fax machine. However, you can't delete your credit card number on their web site. They say their account cancellation function doesn't work, so submit a ticket. Nearly two weeks after I submitted a help ticket to cancel the account, nothing had happened. I called their 24/7 customer service on a Saturday morning and I talked to a live person. I requested "Cancel" and a man from India tried to give me a "Better Offer." I had to repeat, twice, "CANCEL MY ACCOUNT. If my credit card is charged again, I will submit a fraud complaint to American Express, Better Business Bureau, and the Federal Consumer Protection Agency.
Review by BStewart1 year ago
Nearly impossible to cancel. Don't sign up. You can cancel online supposedly, but need to do it via chat, which is never available. When calling, I was moved back and forth between departments for 14 minutes before I finally got forceful and demanded the account to be cancelled.
Very unprofessional. Total SCAM!
Deserves 0 out of 5
Review by TheGene1 year ago
It's really a scam to make it so hard to cancel they make 70b out of you before you can cancel suggest you use other providers that are more ethical and honest
Review by Linnyloos1 year ago
Tried to cancel the account and they charged $9.99 even before the month. I called and a guy from India said sorry no refunds. I explained I signed for a free trial. He said again sorry no refunds.
Review by Ugnius Boquan1 year ago
Based on our earlier conversation, I would like to take a moment to summarize my displeasure. Fax.com "offers" a "free trial" but does not allow the consumer to cancel in any way. The website offers no phone number, but does have a link to "cancel my account." Unfortunately, clicking on it does NOT cancel the account, but generates an email to be sent with a "link" to cancel. Unfortunately again, the link is just a dummy link and errors out. I finally was able to get your phone number from my debit card statement. You have stolen $90 from me and as of today have only offered to refund 9.99 of it. Amazingly, I just received an email with a link to a "survey" about your "customer service." That link is also a dummy link that just errors out. I wish that link actually worked because I would like to tell you how dissatisfied I am that you have stolen from me. More proof that fax.com is a scam company. I will be reporting you to the better business bureau and copying and pasting this review on every website I can find.
Review by Sehliselo1 year ago
Repeated requests to cancel my account, and cannot get ahold of anyone and the link to cancel doesn't work. Now in the process of going through my bank to get the fraud to stop!
Review by Contented1 year ago
I found the service to be ok, but when I didn't need them anymore I literally couldn't cancel the service. (If anyone has, I'd love to hear how). I ended up having to call my bank and put a stop payment on future billings because the 2 paths through the phone system both ended in dead ends with a recording option that they never respond to. (You can't cancel online or through email) Because of how hard it was, I ended up not doing it and they got over $100 from me for 6 faxes, but that's my fault for not calling my bank sooner.
Review by Galaxasia1 year ago
I HAVE BEEN TRYING TO CANCEL MY ACCOUNT AND THEY REFUSE TO DO IT AND CONTINUE CHARGING ME. THE WORST SERVICE I HAVE EVER HAD.
Review by ChamoLapik1 year ago
Like other reviewers here, I tried to cancel my subscription and kept getting error messages, so I filled out a support ticket. It took several weeks for Fax.com to reply, and when they did, they said I needed to cancel by phone. I called them and spoke to someone who gave me a cancellation number and promise to email confirmation (which I have not yet received). They make you supply your fax number and last four digits of your credit card multiple times, and generally make it very inconvenient to cancel. I would avoid this company.
Review by Krishley Forberger1 year ago
Customer service takes forever and makes you go through several phone tree options. Hung up on twice after being on hold 10 minutes without them dating a word. When I finally got through, there were communication issues because the rude guy was from India and wasnt helpful. The website is a joke. I cannot login to fax.com and see the entire fax, just the preview. Its supposed to be emailed and it wasnt. I called to ask him to email it to me and he didnt understand what I was asking him to do. This is so frustrating because my work orders come through on fax and without being able to see them, I cannot help my customers, which hurts my business. I HATE this company
Review by Habtitt Neckar1 year ago
DO NOT USE!!!!! impossible to cancel....You must speak to someone in order to cancel and they make this almost impossible
Review by Hashil1 year ago
I am a contractor that deals with lots of customers. To keep the business moving in our every changing media, some customers still use and request faxes or efaxes. I signed up to try and speed up the process to work mobilely more. What happened when I sent the messages 90% of the time was garbled digital information, which is the best description that I can give for what I was sent back from the customer. Unfortunately with the poor service I had to deal with their inability or possibly scamming in not canceling their service properly. Beware.
Review by JustonLabadie2 years ago
I opened support tickets & called them to cancel my account. They kept charging me and I am in the process of calling my bank and changing my card. I am not even sure how legally they can do this. They should be shutdown. Scammers
Review by Gioanna2 years ago
I signed up for a free trial only to see a hold on my Checking account for $19.98. To cancel you have to chat with their customer service reps. I explained that I should not have been charged, but they said I was legitimately charged. So I cancelled and asked for a refund, but they said only $9.99 was refundable. The rest was to set up an account. However, this fact is not stated anywhere when you are actually setting up an account. The only reason I imagine they are in business is from the hundreds of people signing up and getting charged an non-refundable $9.99. Please do not use FAX.com.