Interesting to see that the good reviews are about the website, whereas the terrible reviews are about the actual product.
I ordered a Tika Taka Town and was delivered a pile of wood.
I paid for a professional carpenter to put it together and after 2.5 days he has had to give up, saying 'I have never seen such a load of rubbish'. Everything is manual, no labels on wood, no pre-drilled holes, wrong screws, wrong bolts, and this is meant for children??
The reviews are 'great' as once you pay you are given the option to win your money back by rating the company - utterly pathetic. Be very careful with this company
Review by Rosily5 months ago
No problems with ordering our new toy for the garden - now we hope that the delivery will be as simple as promissed and can‘t wait to start playing outside
Review by Kamble5 months ago
Absolutely shocking has taken my husband an experienced carpenter 3 days or more to build this climbing frame ' having to buy extra screws and needs extra support beams to make sturdy- really shocking for amount of money spent ' disgusting
Review by Beian Ilic5 months ago
Hugely disappointing. Really poor quality- split wood, splinters, wood cut to the wrong length. No holes drilled at all and instructions were incorrect. I had to unload the lorry upon delivery as no forklift. Cargo net was missing from delivery. Redelivery of substandard items took numerous attempts. Customer service really didn’t care and basically said they are answerable to German law not UK. Do not buy this product- it is substandard, overpriced there is risk of injury given the product quality
Review by Antisha5 months ago
Recently bought a climbing frame for new garden, professionally constructed, and it is showing signs of serious instability. Two of the main uprights are badly splitting, and it visibly rocks when boys are climbing on it. We have now had a bolt unravel, causing a fall; luckily no serious injury. Extremely disappointed, as small boys can't play as hoped.
Review by Mayniac6 months ago
Product description doesn't mention needing a liner so you'd assume there's some sort of sheet included. When we pointed it out, got patronising email back with incorrect information, basically saying "tough luck", buy it yourself from somewhere else.
Also, product is far poorer quality than expected. No preexisting screw holes which makes assembly very fiddly and requiring a power screwdriver.
Review by Dukula1 year ago
Waiting 13 days for a frame with delivering time of 6-12 days - it’s now 3 days to my daughters birthday - birthday ruined
Review by Danijah1 year ago
I waited in all day for this to come they said 9
to 5 nothing came,
They rang me the next day and said apologies that our system sent you the wrong date and time...
I am glad they sorted this out for me, I can now relax and get my son's climbing frame set up.
I think over all they are a good company but do need to check everything before sorting out the dates and the items as this error could happen to anyone.
I hope this helps you.
Review by PhucedMODZ1 year ago
The process was smooth and easy
Review by Hocico Weisgal1 year ago
Great, simple and easy ordering process!
Easy to add on or change, and good instructions on what is needed to order and add to make the climbing frame more amazing for the little ones!
Review by Mushda1 year ago
Website very easy to use. I rang the company for some advice on anchors, excellent service. High recommended.
Review by Seal1 year ago
The website was very clear and easily understood and very helpful with all you need to know for each climbing frame. Customer service via email was also very helpful and with a very quick response time. So far very impressed with the service. Now just waiting on our goods to arrive
Review by Merl1 year ago
Item that arrived (a monkey swing) looks nothing like the photo on their website and is far inferior in quality. No one answering my emails and no one advising how to return it. Very disappointed.
Review by Noppawan Romm1 year ago
Well designed site, easily accessible and navigation is a doddle.
Review by Orieta Okotie1 year ago
Great website products look amazing fun for the kids even the big ones! Fingers crossed delievery and the product match the high expectations!
Review by Simonluca Stevanovic1 year ago
Really cool products. Our 4 year old son was really excited about this!! "Dad can we pleeeeease" yada yada. =) And as the best dad in the world I had to order one. Now I just hope for short delivery time so I
Review by PRai1 year ago
Couldn’t have been easier, ordered on a mobile phone 📱 nice smooth transaction. That fat moose sure sounds tasty 😋 how about dipping him in butter & frying up 🍖
Review by Gladstone Mollere1 year ago
I looked at many different websites for this type of climbing frames. Fatmoose was far superior for me against tp toys and wicker frames . I'm looking forward to the arrival and to see the excitement on both my sons face a when they are playing on it!!! The breakdown of measurements made is incredibly easy to ensure this would fit in my nicely in my garden.
Thank you Fatmoose! Your climbing frame designs are the best around!!!!
Review by Lavaughn1 year ago
Can't wait to receive my climbing frame. So many choices to make so many cool designs to choose from even the kids struggled to pick! Very easy website to navigate
Review by Nithas Buesa1 year ago
Very easy to use website
Would happily recommend
Very exciting looking climbing frame
Only negative: my card was declined on first attempt to purchase, successful on second.
Review by BeatrizAbrantes1 year ago
Navigation of the web site was so easy, making the choosing experience such fun! I did have some questions regarding accessories and had a couple of phone conversations with 'Pascal'. He was so very helpful answering my queries with knowledgeable ease.
Review by Argion1 year ago
I have found the website easy to use and really informative. Excellent choice of frames and sizes, plus great additional features. I had a question prior to purchasing and the lady I spoke to over the phone was very informative and helpful. Cant wait to receive our new frame and I am sure my son will enjoy it for many years to come!
Review by Hepzibah1 year ago
Easy to navigate and simple to make a purchase. Only downside was that I couldn't find a recommended age range for the climbing frame I was buying. This would have helped in the decision making.
Review by Liina1 year ago
Fantastic easy to use website! Great to see colourful funky climbing frames. We were looking for a cube design climbing frame to fit our narrow garden that was still lots of fun. This is a great design with lots of features for a very reasonable price.
Review by Suliat GeFellers1 year ago
Quick and easy website that's easy to navigate, simple ordering process and lots of payment options. Looking forward to the frame arriving!