The worst customer service, lost trust after two rude phone calls and a no show pick up, so booked with courier post. Will never use fastway again.
Review by Silverloch1 month ago
Fastway lost 2 of last 4 packages. Customer support service is of no use or help. Fastway failed to send damage claim form for all the recent damages. Really suffering as a business. Time to change.
Review by Velyndra1 month ago
The worst couriers by far in NZ is fastways Aramex couriers.
Avoid this company at all cost, they are useless, very hard to contact & the management is toxic toxic.
Infact got so so bad the company had to rebrand from fastways to Aramex (as seen in the NZ herald). However do not be fooled is still the same useless company & management etc
(wolf in sheeps clothing)
Fastway New Zealand chief executive Scott Jenyns is a pillock who could not run a tiddlywinks game!
Review by Sandrus Alzubidi1 month ago
This service is terrible. Their couriers don't deliver the parcel. Customer service is completely misleading where the parcel is and they have a mess in papers not updating their system. They still function because they have a deal with trademe.
Review by Tarit2 months ago
not very fast at all, my parcel has been in rotorua for 4 days, I'm an hour and 40mins drive away.
Review by Seto Derrow2 months ago
Parcel Auckland to Gisborne.
Morning pick up was seamless and my parcel got from Whangaparaoa, Auckland to Gisborne by the next afternoon. My customer said that the rather large boxed package arrived in mint condition. All tracking information was very clear including where the courier had safely left the package (because I forgot to get that information). Thanks Fastway for a great service.
Review by Hieu2 months ago
Appalling 'service'. Am still waiting on a parcel nearly 2 weeks on. The first was lost. The replacement was misdirected to Hawkes Bay. The company should drop the 'Fast' from the company name, since it's anything but.
Review by Bafford Chathail2 months ago
Tracked my item tracking stated: Your parcel is currently in transit between our 'Invercargill' and 'Invercargill' depots.
How is this possible There is only one depot in Invercargill.
My parcel was picked up from Gore 60kms away on Friday 13 Today is Monday 16 and I wont see my parcel until Friday 20, how awesome is this?
Review by Jupolka2 months ago
No attempt made to deliver to the door, parcels missing, customer service is appalling.
Review by Azimani Sjelvgren2 months ago
I'm not sure how this company keeps its license. They have let me down so many times that I decided I'd never use them again. The reason I made this decision is that they insisted they had delivered a parcel when clearly my house cameras showed they'd never been near my house. And infact their own GPS tracking showed they'd gone to the wrong house. Anyway I brought something on trademe so the seller used fastway, it came flattened and part of the purchase was smashed, so we went through the, "our drivers would never do that" "our drivers are trained not to smash parcels" "it must have happened after delivery," "the sender must have sent it damaged" and more,,,,, , even though I'd sent photos to them within 10 mins of the driver putting it in my hand, oh yea, as the driver wouldn't wait till I checked the delivery, only took 3 months for a refund to replace broken parts. Just like the delivery. It was done the slow way. Very upset with FASTWAY. IF I could have given a 0 rating I would have
Review by Samens2 months ago
If there was an option to rate zero, I would gladly give it.. The staff is so unprofessional. Even the courier drivers are liars. Was at home at the time they state an effort was made to deliver the courier and just said that I missed on delivery
I will tell you why I missed it .... because the driver did not bother to knock the door or ring a bell..
Review by Vicico2 months ago
Delivered to the incorrect address - since when is 20, 20A??
The correct address was on the parcel, but the lazy courier delivered to the wrong letterbox even though 20 is well and truly visible from the road. Residents of 20a were away, so no idea it had been delivered there until I went looking 2 days later.
Review by Brasilia2 months ago
The worst courier service! I booked a pick up, was told it will be picked up the next day. Waited for days, called 4 times and nothing happened. Very unreliable!
Review by Nawdy Houtrouw3 months ago
Absolutely appalling company. This is the third time they have screwed up when delivering a package to me. The driver came to my work place on Monday to deliver the package, then walked out still with the package. The I get an e-mail saying it is in problem freight. I called them on the Tuesday - they said the driver couldn't find the address?? Confirmed address and they promised it would be delivered by the end of the day Tuesday if not Wednesday morning. Called Wednesday afternoon still no package, they apologised and said it will be delivered by 4pm that day. Still no package - thursday morning I call to ask where it is they say they cannot find the package. When I asked the supervisor why his staff have been lying to me all week he was incredibly patronising saying I am sorry you feel that way. Still have no idea what is happening and the company aren't being supportive or helping in anyway. The item is for a business event this afternoon (which should have arrived on Monday). Absolutely baffled at the way this has been handled.
Review by Yomster3 months ago
Prompt delivery, friendly, however the package was delivered before the tracking was updated.
Review by Jallebi3 months ago
Worst courier company I have ever used in Auckland. Last package I booked took a week for them to turn up? and thats after 3 emails and 6 phone calls?
Terrible service! I can't understand how they are still operating? Worst thing is I have bought a pre-paid booklet off them? Why should they turn up? they already have my money. Next customer slash/sucker please.
Review by Nozzyrt3 months ago
Didn't even pick up my parcel after I left it on the door step for them, and yet it says they picked it up and it's in tranzit, I just sent through NZ post in the end , what a rip off
Review by Saurin Khuttan3 months ago
Just plain atrocious: I bought something online, on Friday it was picked up. Now 6 days later still hasn't arrived. The trip is from Manukau to Auckland. I've looked at their tracking, and it has gone from one truck to another truck. My package is going round and round in circles.
Their is nothing fast about them, they should be called 'round in circles deliverers'. I say this cause whenever I've sent something about by New Zealand post it always arrives within a week, as far as Christchurch.
Review by Pgab4 months ago
Booked them to pick up a parcel through trade me. I said that the parcel would be left by the door as no one would be home, parcel was not picked up. When I called them apparently they had turned up and left because no one was home. I booked it to be picked up the next day, and it again was not picked up
Review by Xelriel4 months ago
Incredibly Bad Service ! 2 days to pickup an item to deliver to my customer . The bad thing is this happens every time I call them to pick up a package , the package is never collected on the day that you call them and you're lucky if they come the following day too . I'm changing to another company .
Review by Bafford Castelein4 months ago
How is this company still allowed to operate? Waiting a week for a package from Hamilton to Pukekohe...... and now you can’t find it!! Pathetic!!!!
Review by PaulTee4 months ago
I have had no issues with them even in my rural address and city address.
There has only been a delay 16th July but that due to the Picton port been damaged by ferry.
They are changing there name to aramex.
Review by Swaffham4 months ago
Can’t believe that multi parcels are not being picked up and that an organisation like Trade me is providing this service on their website to their customers.
Very disappointed in “Fast” way again.
Review by Gypsey4 months ago
Fastway is a complete misnomer. No urgency in getting anything to you, email goes unanswered.
Review by Farsinejad Ashkan4 months ago
Is so bad drive on the road nealy crash my car . over take