FastPortPassport was way above and beyond my expectations. Great systems, kept me in touch, solved a very challenging problem when there was no margin for error, and treated me like a valued customer and human being. Alice was AWESOME! Thank you for going the second, third, and fourth miles for me!
Review by Lowannee1 month ago
I have used this service twice and can not say how amazing they were each time. Worth every single penny, they r trustworthy, timely, and make what could be a horrible process so simple! Highly recommend this service.
Review by Geminigirl2 months ago
I had forgotten to check my passport for an upcoming trip and found that I needed to get it renewed immediately. Found Fastport Passport and got to work to fulfill the needed information. Fastport sent me a message when they received the package and said it would get to me before our trip. My passport came in four days, much sooner than expected!
Review by Carrae Sobrinho2 months ago
I was delighted with their Fast, professional, comprehensive, thorough service. Also, I was very impressed by the highly sophisticated and EASY TO USE web pages that afforded me the least amount of effort to accomplish the renewal of my passport which had expired 15 months earlier.
Review by AlisonRoberts2 months ago
My passport process was smooth and straightforward. The instructions were excellent and easy to follow and my passport was received on time for my unexpected business trip. I would recommend Fastport Passport to family and friends.
Review by Yonghai2 months ago
Had to get our 5yr old's passport renewed asap before flying out to Europe. Despite our initial reservations we decided to go with Fastport Passport, they did not disappoint. We had the new passport for a minor in 2 business days (not including FedEx transit times) as promised. Wow, definitely recommending them to friends and family. Thank you!
Review by Fouhad3 months ago
Fastport Passport is an outstanding company to get your passport expedited through. My case manager Alice was very accommodating with any questions and concerns I had about the whole process. She communicated well and was very professional throughout. I recommend this company to anyone who needs to obtain their passport within a short amount of time!
Review by Mesiyah3 months ago
I used Fastport Passport to get my passport quickly for a trip to Barbados. Carrie N was the associate that assisted me. She was friendly and very professional. She guided me through every step of the process. I received my passport the day before my trip. I was very pleased with the service...F Brown
Review by Scott Baker3 months ago
Alice was extremely helpful in answering all of my questions with fastport passport. She outline all the steps I needed to take to get my passport renewed as soon as possible. When I called her on the phone she was extremely courteous and knowledgeable. Would highly recommend if you are in a pinch!
Review by MagicMike Gezgez3 months ago
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Review by InHairitedrootz3 months ago
They were quick to respond to all my questions and walked us seamlessly through the process to get my 3 month old a passport in 5 days. Alice was wonderful. I would highly recommend their services
Review by Valkerie Rahaf3 months ago
This agency is a life-saver, and their amazing customer care and personal attention surpassed what I could have hoped for— and, to be honest, I have rather high expectations! All my documents were stolen right before I’m about to leave the country, and getting a new passport (with the old one now stolen!) could have been the MOST stressful process— but at every turn, they were helpful and reassuring. In particular, their customer service provider, Carrie, guided me through the process and gave excellent, clear advice. She was efficient and thoughtful, as was Alice, and the fact that I know these women by name pretty much tells you all you need to know: real people on the other end of the phone to offer real assistance. Couldn’t be happier with my experience! Thank you!
Review by Brodband Galope3 months ago
Absolutely amazing!!! I processed paperwork last week thursday and today monday at 12 pm i have my passport and i didn't pay the most expensive option. They are amazing always let me know ehat was going on.. very polite and respectful. I Recommend to everyone. I will use them again for my grandparents passport in near future
Review by Ten3 months ago
Alice was great. Whole experience went smoothly, which is hard when you are stressed out about your passport that you need by next week. Thanks fastport!
Review by Behtech Vojdani3 months ago
Thumbs up... the best service
Review by Dagem4 months ago
DO NOT RECOMMEND. Very disappointing experience. We submitted our application on 8 August 2019 and paid $348 for a 3-5 business day service (including in and outbound shipping). We did not hear anything from them until about a week later when I called them to find out the status. Over the phone, I found out that we have to resend the documents because we used a digital signature on the forms which btw, it was stated NOWHERE that this was not allowed. No phone calls, no emails nor anything were updated in the system to let us know about the problem. If I didn’t make that call, the application would still be hanging. I ended up having to pay another $36 for shipping the documents overnight to their office via fedex. I got my passport almost ONE MONTH after the initial application. I have no idea what this 3-5 business days service is about as they failed terribly at achieving that. I ABSOLUTELY DO NOT RECOMMEND USING THIS COMPANY FOR YOUR PASSPORT APPLICATION/ RENEWAL. You are better applying it yourself at the post office and save the money.
Review by Dimietre4 months ago
I have an upcoming trip to London in 1.5 weeks and did not have a passport. Saturday I applied for my passport through Fastport Passport where they helped find a place to take my passport photo. Monday, I went to the postal office to get my documents confirmed and shipped paperwork off the same day through fed ex. Four days later I received my passport. I am very satisfied with fastport passports service. Also I am satisfied with the help from Alice for replying to my email with any questions I had via email.
Review by Jeanmay Badgandi4 months ago
Amazing service! Alice my rep was thorough patient n even stayed on the phone with me when I was at the post office!! Thank u for making this trip happen!!
Review by Willcock4 months ago
DON'T BE AFRAID TO USE THIS COMPANY! They don't promise what they can't deliver. I booked a trip to Canada after renewing my passport, but I hadn't realized that my son's was expired--kids' passports expire every FIVE years, not ten like adults, so I was in a real bind. I called and spoke with Madeline, and she reassured me I was good, sending me step-by-step instructions and answering my 1,001 questions via phone or email. I spoke with Nicky and Carrie as well, and they were just as kind and helpful. They took a scary situation and walked me through all the steps, reassuring me all the way. I think people that have a bad experience don't read and follow directions to a T, and that's where problems arise. The Department of State is precise, so if YOU mess up, don't blame FastPort Passport. They're there to help you, and will answer every question with patience and helpfulness. You can't go wrong. I paid for the 3-5 day service and that's exactly what I got--they received my papers on a Tuesday, and I had my passport on my doorstep the following Monday. Worth every penny. Can't recommend enough! Excellent product/service (expedited passports for the desperate), but what makes this company stellar is its amazing and service-oriented customer service staff. Thanks Maddy, Nicky, and Cary! You rock!
Review by Willani4 months ago
Had to get my expired passport in a little under two weeks and used your services Alice was my case manager and answered all my questions and concerns quickly and accurately! I will definitely recommend this service.
Review by Neveleen4 months ago
They charged my bank $140 before i was finished with my application. They then tried to charge me an additional $200 not including fees. There are at least 10 instructional pages for you to go through and by the time you reach paying more money, they will not refund you. I am now out of the $140.
Review by Tara Lewis Accorsi4 months ago
Got the job done. Madeleine's communication through the process was outstanding.
Review by Cenora5 months ago
Do not use this company, the do not like to give refund and steal money from customers that cancel, Warning you will get your money back in 1 month.
Review by Romkens5 months ago
Where do I even begin?! Carrie N. was absolutely amazing!!! I was so nervous about getting my passport on time and she was constantly available for questions and was super responsive with all updates. I appreciate her being so helpful and efficient to the passport renewal [process. Thank you again Carrie N!!! You are truly the best!!
Review by Lemonhead5 months ago
I highly highly recommend this agency! Naomi was kind enough to call me and notify me that I had missed a step and forgot some extra paperwork but was able to work with me and get me and my brother a passport in time for my fathers funeral. I would give 10 stars if I could.