I bought one of Fast Fix's service plans a year ago and they don't answer the phone anymore. The concept of remote computer repair is a good one, but once they sell enough of their so called "lifetime service plans" scammers like Fast Fix 123 seem to vanish into smoke.
Review by Olajire3 years ago
Pretty sure this place has become a scam because when I paid 250 to get a virus removed with the stupid Antivirus they put on my computer. My computer has not started back up ever since my 600 dollar laptop is destroyed because this people target humans who don't know what viruss are and how to get rid of them. Thank god I have a tech as a husband now and can fix all the messed up this "company" did. Don't trust them they never call back until 3 years later?!? And want more money from you
Review by Kyoungjun3 years ago
Edward M successfully completed and tuned up my computer, thanks for being there
Review by Samah4 years ago
I need to re-download the product I bought from them order #9x8t8xe3...I have tried to for months to get results from them & hear NOTHING back & they are completely unreachable by phone...I think their company, product & customer service SUCK!!! I will be turning them over to the better business bureau & slamming their name & product on every site I can! How dare them steal from people!!! I have been without my computer for months waiting on their help for a LIFETIME guaranteed product. They stole 300.00 right out of my account for nothing! They have NOT heard the last of me!
Review by Wingon4 years ago
Supposedly a Microsoft partner - they answered my call to MS support. They did a good job on the one time fix and I paid an outrageous amount for a long term service contract. They installed the fairly good antivirus software Webroot. Problem is, the way it was installed, I could not change the settings to allow installation of any new softwares, Could not uninstall either. Webroot and Microsoft techs worked for hours trying to, but I ended up having to completely reinstall Windows.
Review by Bafford4 years ago
Marcus H- I was not an easy customer. I was extremely frustrated and very suspicious that perhaps I had been "taken" by an online scam.... then Marcus came on the phone to assist me and in spite of my anger, he never once got ruffled and just kept reassuring me that he would fix the problem. He truly did, and it humbled me. I hope Marcus gets the recognition he deserves at your company because he made the difference for me and I am very grateful for his help. He has excellent customer service skills, he is very professional and he is an asset to your company.
Review by Stegma4 years ago
Rohan P - Tech 22 : i think you did a excellant job inn such a short notice
Review by Toaddad Mamola4 years ago
I find the technicians I work with are all very helpful and knowledgeable and willing to help with any issue in a friendly manner.
Review by Lasher Derrow4 years ago
tec understood my problem and in a very professional and friendy way helped me.
Review by Lukai4 years ago
He was awesome!!!!!!!
Review by Meez4 years ago
I called Customer Service to have my woodroot transfered over to my new computer because my old one completley died. The gentlemen that I dealt with was very helpful and took care of me in a matter of minutes. The best thing about the whole situation is thst I didn't have to sit around and wait for him to finish. When he was done there was a big green check mark on my screen to let me know that the job was complete.
Review by MasterDavid4 years ago
Daniel E. This Tech did a fantastic job and computer is ver fast. Wis I had know about this company log time ago. I have friends I will be telling.
Daniel was very helpful and you suld be pround to have this caliber of employee working for you.
Review by Krumbler4 years ago
Daniel E Tech 20, did a great job to finally find out what was wrong with Skype. I know it was so frustrating and the success is really great. It is truly a wonderful job well done. Thank you again.
Review by Feen4 years ago
When I called the first time I received a Tech that was very hard to understand, after a short time he turned me over to someone else that was easier to understand, he just told me to hang up and they would work on the unit , I was to watch for the green check mark which never did show up. This was a 6:30 pm on tuesday, at 8:00 A M this morning the work restarted up, I had to leave and returned three hours later to find that there wasn't any progress at all, returned a call that had been left on my answering machine and after a short time I received a call from Daniel who help finish up the job, he was very helpfull in completeing the job
Daniel E Tech 20
Review by Yecats4 years ago
ive had unlimited suppert with fast fix going on a year matter fack i have three laptops inthe house they all have unlimited support ,for 15.00 $ amomth each computer. Any time i need somthin fixed just call them up,they useally jump on it , somtimes it takes alittle while. they always make it worth the wait sometimes I think i bug them to much !! their always curtiouss no matter the situation their always their thank you fast fix 123
Review by Laraib Ahler4 years ago
i WANT TO SAY THAT THIS TECH WAS VERY GOOD AT GETTING MY COMPUTER UP AND RUNNING. i AM GLAD FOR THIS SERVICE IT IS MONEY WELL SPENT .
Review by Henhito4 years ago
Edward M was a great help. Fixed my problem.
Review by Birtle4 years ago
Trevor b was able to fix my problem in a matter of 20 minutes. He was probably the fifth or sixth person I spoke with...no one else was able to figure out my issue after 2 days. Thanks!!!!
Review by Bafford4 years ago
Trevor B My computer had major issues. Trevor hung in there until all were fixed. Highly recommend this for tech support. Very very patient.
Review by VicPris4 years ago
Now I've lost the name of the person I worked with, not Bradford but ? (Sorry!) But he is one of the most efficient technicians I have worked with, efficient and personable all at once. A five-star performance. Thank You!!
Review by RobDogg Kroshna4 years ago
I think Edward M. did a remarkable job on my computer. TYVM.!!!!!!!!!!!!!!
Review by LSKulick Brielmaier4 years ago
Trevor B was the third technician to help me and by far the most helpful. I feel that as of now, by computer is the healthiest its been in a long time.
Review by Alpetaluma4 years ago
Rohan - Tech 4 .. was a great help in solving my problem and did it in a reasonable time thank you very much
Review by Sangeetha Uhers4 years ago
Jose was a help but talked way to fast. I appreciate the effort Jose but it seemed you were more about the money than anything else. Daniel Tech 20 pulled it out though and I am very glad that I called this company to fix my problem!!!