Honestly I suppose if you choose cost over quality this is what you get. I have had 2 maybe 3 emails from fast over confirmed details and then the next thing you made out to feel like a criminal and referred to at her agencies. Will never choose this company or ever recommend them to anyone. Have never felt so criminalised in my life before just for claiming insurance that I paid for.
Review by Louin11 months ago
I found your website easy to use to arrange a new policy. I travel a lot and have done so since 1980 always with insurance cover. I have visited many countries without any problems. As I have never made a claim almost 40 years I would like some recognition as with car insurance, in the form of a discount
Review by Malayaka11 months ago
DO NOT USE THIS COMPANY! I had a policy with full unlimited medical coverage and injured myself whilst on a trip to the US. I needed surgery to fix a broken bone but fast cover wouldn't cover it because it was too expensive. They left me waiting in hospital for several hours in agony while I waited for a response from them. They said unless the injury is life threatening they do not cover medical expenses! They then said they would try to find a cheaper hospital to do the surgery but would take at least 24 hours till they could get prices at different hospitals. I was in a regional area 3 hours from any other hospital I was by myself and had no one to help me out or any way of travelling to a different hospital so had no choice but to fly home. They were terrible to deal with and were so slow at responding. I was on a plane halfway home before they even tried to arrange an upgrade for my flight. Absolutely hopeless!
Review by Amirhossein1 year ago
**Attention, please read before you take out a cover so you're aware**
I am someone that has gone through the claim process for a very common claim, generally.
I had taken out a Comprehensive Policy (many times before) however, due to my misreadings I, unfortunately, fell into the trap of reading the positive reviews and having never gone through a claim.
After my experience I can now say that I will never buy a Fast Cover insurance again, as under their Trip Cancellation/Trip Delay section, they DO NOT cover "For Delays or reschedule by a bus line, airline, shipping line or rail authority unless it is due to a strike, riot, hijack, civil protest, severe weather or natural disaster." I had contacted emergency services to ask for advice and they said given the circumstances, I should submit a claim with a letter from the airline confirming the cancellation and inability from the airline to get me on another flight for another 5 days. When I had submitted my claim upon my return I was then told, that they wouldn't cover it, only when I said I was advised otherwise (provided proof) did they then do so.
This is a very general and common occurrence with airlines and I was deeply disappointed to find out that when my flights were cancelled by the airline with no rebooking for another 5 days I was left with no choice but to utilise my insurance and with the added stress. Added to that, my partner was using his default credit card insurance and was covered with no problems. A credit blanket insurance covered such a common occurrence vs the Fast Cover paid for Comprehensive Insurance. Shocking, really.
I have learned my lesson and will not be repurchasing the Fast Cover insurances ever again nor recommending it to anyone anymore. This is such a common occurrence that I would hope my insurance like MANY OTHERS do actually cover and give me peace of mind while overseas. I was always so focused on reading the medical side of insurances that I missed this and thought it was common practice.
I warn everyone that wants peace of mind to use another insurance company unless you are willing to accept that you are not covered.
TLDR: Fast Cover do not cover for Trip Cancellations or Delays by an airline (a very common occurrence) even with an exceptional circumstances being that airlines could not get me on another flight for another 5 days whereas default credit card insurances do cover, there are better insurance covers out there. Be warned.
*pro tip- also worth it to pay a little more to remove excess as that helps when it comes to these claim matters.
Review by Bukka1 year ago
I got very sick in Asia and I feel very fortunate to have had my Policy with Fast Cover. Their communication with the medial teams was incredible and very easy to discuss the details for the treatments and other operational decisions. I have never had to claim insurance before, but all my focus and attention was towards my health while the insurance teams worked to ensure the best treatment was occuring.
Review by Madhusudhanan1 year ago
My Australian roommate (2 Year Visa) got injured playing casual baseball, the batter swung and hit the ball and unfortunately it went straight for her and smashed up her hand. It dislocated her thumb and broke a piece of the bone connection. She went to emergency and they said she needed to have surgery asap. They booked the surgery within a weeks time as necessary. FastCover was unreliable and hard to get hold of, they said one thing over the phone and another through email. They are not covering the surgery costs, telling her to fly back home, and they will not be covering the flight costs either. WHAT THE HELL IS THE POINT OF INSURANCE THEN?!?!?!?! This company is a joke and I will make sure it is known to everyone that they should seek another company for insurance purposes.
Review by Wakac Vidrio1 year ago
Absolute scam. I purchased for a special trip I saved up for after my husband passed away to take my two daughters to Honolulu.
My bag was stolen while on the beach, I turned briefly to give my daughter a towel when I turned back my bag had gone.
I’m not covered because I left my bags unattended.
I turned to pass my daughter a towel I would have taken 6 to 8 steps from my bag.
Very very angry would not recommend.
Review by Zau2 years ago
I’ll try and keep this straight forward; was on holiday on a remote island of the Phillipines. Had a motorcycle accident and hurt myself pretty bad.
1st thoughts - I’ve got travel insurance, surely this is one of those instances where they’ll step up and make it count. I was very wrong.
The island I was on had very limited wifi as its means for communication. I had to resort to skype to call Fast cover to report incident.
I wanted fast cover to organise to fly me back to Australia ASAP. I had severe muscular trauma. Instead, I got what I expected from any mediocre travel insurance company. Excuses and neglect and frustration.
Losing your luggage is unpleasant and you hope your travel insurance will do the right thing without hassle to resolve the situation, but hurting yourself very badly in a country that struggles with English and is pretty restricted with regards to medical care, you pray it’s the one time your travel insurance will put the B.S aside and actually help you accomodate your condition.
Fast cover failed miserably. Would another travel insurance company do it differently? Perhaps. But what’s definite is Fast Cover will leave You stranded! Not worth it whatsoever.
Reply follow up: Absolutely ridiculous. And I would appreciate you resist from posting fabrications also.
It was clearly explained to you my circumstances whilst I was there and moreover, you don’t get to decide if it would be adequate for me to fly or not. If I’m in a position to verbally discuss matters with you and even attend the hospital, then I’d clearly be in a position to travel out from there. This is one of many excuses you’re peddling to justify your ridiculously poor service.
Additionally, with regards to my “claim”, it was explained to you umpteen times already there was no rental agreement. WE WERE ON A REMOTE ISLAND. We were only required to leave our identification with the entity and collect it once we returned the motorcycle. The back and forth emails clearly depict this was explained to you and yet, you continue to use this as yet another excuse to finalise claim.
I’m very easily contactable via my mobile phone seeing that I’ve been back in the country now for weeks. So again, enough with the fallacies.
I want all readers to understand the position they’ll be put in if they opt to use Fast Cover. I’d take my chances with another more professional, helpful travel insurer.
Review by Soy2 years ago
What a complete waste of money!!!!
We had all of our luggage stolen when thieves smashed the windows to gain access to our SUV rental car. We were left with nothing three days into our trip to the USA. Called Fast Cover for assistance and their response was “We’re terribly sorry but unless your luggage was in a locked compartment in the rental car, being the trunk, glove box or centre console there is nothing we can do.” Our luggage was under a blanket in the rear of the SUV and my backpack hidden behind drivers seat under jumpers. The offence happened in broad daylight between the hours of 10am-12pm parked in a Main Street in Portland. We lost everything and all that the consultants kept telling us is to check out page ‘xyz’ of the PDS where it states that we will not cover you as your items were not locked away. But submit the claim and see how you go.
I would accept the fact of our items not being locked away if the offence occurred during the evening but this happened in broad daylight and all items were concealed.
If thieves gained access to a sedan with a boot they can still gain access by popping the boot lever.
My kids saved up for 12 months to go on a shopping spree and they lost everything due to a technicality. Try and explain that to them you corporate thieves.
I will definitely let everyone I work with and friends and family of Fast Covers fineprint.
Review by Merri Vigansky2 years ago
Just as the name suggests, getting a quote was really quick. It was very clear and simple to see exactly what I was getting and their customer support was fantastic, I will be using them again.
Review by Jabbers Jedras2 years ago
Attractive pricing got 50% on Fast Cover Travel Insurance goo.gl /yHnLFF
Review by Steed2 years ago
Fast Cover have always provided me with excellent service and competitive quotes.
Thankfully, I have never had to claim, but would expect the same high level of professionalism if the need did arise
Review by Artesha2 years ago
Receiving the policy was fast and easy. I also received a 5% discount on policy due to previous dealings with Fast Cover
Review by Zigang Ruuskanen2 years ago
I have had dealings with Fast cover on a couple of other occasions and your prompt service for our coming holiday cover was second to none. Thanks heaps.
Review by Jianhua Miovech2 years ago
Brilliant! Easy to follow steps with great professional advice from my rep!
Review by Kosovo2 years ago
I have used FCTI for the past three years and have been impressed with the easy to use website, competitive quotes and loyalty discounts, On the one occasion I needed to lodge a claim this was dealt with promptly and efficiently.
Review by Reischl2 years ago
Easy to set up and their competitive pricing makes them great value. Have used them for our last seven trips.
Review by Hektor Lahiani2 years ago
Was super quick and easy to set up. Talked through with Fast Cover over the phone to gain a better understanding of what was covered and what was needed if i had to claim. Very informative and helpful, here's hoping for a claim free trip!
Review by Lladislous2 years ago
I read through all of the fine print and the PDS and this one is definitely a much beeter insurance. It covers more than most of them out there and has minimal to no excess. There are many extras you can add that are not needed for most people which means you are not wasting money on something you don't need. I would recommend this one to anyone needing domestic travel throughout Australia.
Review by Verissimo Juskiewicz2 years ago
Quick and simple so far for a reasonable price considering the benefits offered.
If a claim is to be made or medical assistance is required, I hope the same rating will apply. Time will see !
Review by Jeyakumar Thorslund2 years ago
After arriving in China, I experienced extreme pain in my abdomen ( first time ever ). Found a good hospital, The American Doctor was very professional did several tests but could not diagnose without further diagnostic procedures being "approved" by my insurance Co, was given antibiotics ( that did not help ). .I sent the doctors written letter of request for additional necessary procedures to complete diagnosis to " Fast Travel." 2 days later a nurse phoned me to say your case is being "DISCUSSED." A Doctor will call you tomorrow. Five days passed ( By this time I was in agony, no sleep, heart rate up, nausea, exhausted, aching joints, collapsing . ).No phone call from a "doctor" but from an another " nurse" maybe?. Then said, """Before they could make a "DECISION IF ??? !! I WAS COVERED !!" I would have to send them my Aust doctors name and records. I explained I don't have a Doctor or any recent health records she found this " fact " unacceptable. I said you have all the bills I paid and the American doctors letter in front of you? Why are you asking me ? just phone her . Then the penny dropped this WAS ALL ABOUT CLAIMING! THE POLICY I PAID FOR !!. They take your money in seconds but when it's time to pay your on your own !!. I had to buy my own ticket out of China fast to get back to an emergency hospital in Australia!.
Review by Platrier Bigeriego2 years ago
Very happy with our dealings with Fast Cover, so easy to insure online and very reasonably priced for seniors. We have insured many times for cruises and also overseas travel. Would highly recommend.
Review by Thadd2 years ago
easy to book , good price , recommend
Review by Ikenna Sendler2 years ago
Left a phone message after hours said they would ring back asap but to date still no call back
Review by Thatsawalee2 years ago
Found this company on the internet along with several others. It offered the most competitive pricing. Had to buy on the free line as my husband and I are over 69. Great consultant, no hassle. Hopefully we don't have to make a claim, but would like to add to the review if this happens.