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Review by PCG P.6 years ago
Horrible customer service, didn't receive my order in time for my event when i was told i would, given wrong tracking number and they wouldn't release the correct one to me......
I placed an order on a Tuesday, requesting 250 balloons w/ my company's logo on it for an event on Saturday. I chose the company because it was called FAST balloons, claimed 1 day production time, etc. I requested an online proof, which I did read that it adds 1 extra day to the production time from the approved proof (once received), but did choose 2-Day Express (to which I was charged an extra $25 for). The proof was received that same day, Tuesday. The proof was then submitted same day, Tuesday. EVEN with the 1 added day of production time....technically the order would go out Wednesday with 2-day delivery for Friday. If I didn't choose the online proof then the order would go out "same day"...which would have been Tuesday. I even called to follow up on the order Thursday to ensure a Friday delivery, since the tracking number sent in my email wasn't the right tracking number....nothing populated matching that number. When I spoke with a man on Thursday, he told me Friday delivery. Nothing arrived Friday, nothing arrived Saturday. When I called today (Monday) I was on hold with someone for about 10 minutes, to be transferred to someone else. When I explained the situation, he said "well there is no information here stating that you called and spoke with anyone so I can't go by that". Calling me a liar. He continued to say that there is 1-2 days added production time if you choose an online proofing. I advised him I approved the proof the same exact day I placed the order. By my calculations, and also speaking with someone AT THE COMPANY I was under the impression of a Friday delivery.
Our conversation continued for about 20 minutes, him just repeating the script in front of him. I told him the guy I spoke with when I first called in was the same guy I spoke with who told me Friday delivery. I requested to be transferred back to him so I can talk to him directly since he was the one who told me Friday delivery. He said he couldn't do that because it would escalate to a confrontation. I said I didn't care if it did, if he was calling me a liar, and not believing me that i called in, or spoke to someone, then i will speak with the person who I know told me Friday delivery.
When it's all said and done, he said there was nothing he could do, refused to refund me my extra $25 that I paid for 2-day shipping, refused to send me back to the original person I spoke with-whom I am assuming is the owner or manager, and this customer service rep didn't want to get into any trouble. I asked him what we are going to do about the situation and he said NOTHING.
WORST CUSTOMER SERVICE EVER, DIDNT TRY TO MITIGATE THE SITUATION AT ALL, CALLED ME A LIAR, WOULDN'T LET ME SPEAK TO ANYONE ELSE AT THE COMPANY. I DIDNT RECEIVE MY ORDER WHEN I WAS TOLD BY A PERSON (NOT BY MY TRACKING NUMBER OR FEDED) THAT I WOULD RECEIVE IT BY A CERTAIN DATE.
Do not use them, they aren't worth your time or your hard earned dollars.
Sourced from SiteJabber
Review by Dan M.8 years ago
DO NOT USE THIS COMPANY! I have had a terrible experience. I provided a PDF of camera ready art to print on napkins and balloons for my wedding reception. They assured me that they would use the artwork provided. Instead, they attempted to type set it themselves...MISSPELLING MY WIFE'S NAME and changing the font. Upon receipt, which took nearly 2 weeks even though their site clearly states "Our guarantee is simple, your order will be shipped Next Business Day, GUARANTEED!". When I called to complain, they offered a 15% discount! HORRIBLE CUSTOMER SERVICE! The Supervisor (David) promised to "talk to his people" and call back by the end of day. I never heard back and they have made no effort to issue any discount. Frankly, I don't think I should pay anything under the circumstances. By the time I finally received the order, there was no way to have them or any other company produce napkins and balloons correctly and in time for the reception. Unfortunately, I later read multiple reviews from other customers who had similar problems without satisfactory resolution.