I'm sorry to say but it's been 2 weeks and I haven't gotten my order yet. They say the item is in stock and it should have been shipped out on July 5th but still hasn't came in 2 weeks later. I've known this company for years and they're still slow on their workmanship and taking care of customers correctly.
Review by Bafford Sullins6 months ago
They ship what I order, and it arrives either quickly or they contact me and it ships in a reasonable amount of time if it runs out.
Review by RebelGypsie7 months ago
Great communication & fast shipping
Review by Lennon7 months ago
They had the lowest price, and they delivered it quick. No complaints. Not much else to say.
Review by Shineade Coteman7 months ago
Ordered a product on backorder, the folks at Farralane were all over it, emailed and called me to give updates. Great customer service!
Review by Dwanell Steingard8 months ago
Order arrived as expected. On time and no trouble. Will order again.
Review by Jhennifer10 months ago
I placed an order, then when I went to print out specs after I processed order. The light came up as being $40 less. I called and spoke to a gentleman who said he'd discount it to $70 so not sure why it wouldnt be $49 instead of $89. Then he called and said he was going to issue credit because light was 8 weeks out, then he was going to check on a shorter fixture and now I havent heard anything back. As its stands, I've been charged $109.74, no idea if i'm getting light or not? Credit was not issued. So I would have to give this company a very poor rating!
Review by EddieG10 months ago
Diligent and fast. Thank you!
Review by Valoyce Hylick10 months ago
Super Deluxe service !
Review by Lauratong10 months ago
Ordered product (triangle truss) mid December, received one email indicating delay issues with vendor, asking if alternates might work. Gave info as to specifics, received a reply indicating Joseph would call me with further info. No calls, also no response to follow-up emails requesting updates. I am 2 weeks out from must-have and no inkling whether I will receive this or any alternate product. .
Review by Asifkay10 months ago
We dealt with Joe who helped with our truss order. He connected us with the engineering Dept of the company to make sure we had a well designed stage with no structural risks. The process was quick and efficient. Once ordered, the shipment arrived in just a few days from LA. This differs from our last order from a different company that took several weeks. The pricing was very competitive and we are satisfied with our choice of Farralane as our vendor.
Review by Amayrany10 months ago
Best price and fast turnaround - Wonderful!
Review by Thecla Sitton11 months ago
Farralane went above and beyond with helping me plan, order, and set up my DMX color changing lighting on my new building!
Review by Annalyse1 year ago
My shipment was originally lost but these guys overnighted my package immediately when they found out. Thanks!
Review by Olov Miccardi1 year ago
I have used Farralane for a while now and they have always been very helpful in getting me exactly what I need in a timely manner.
Review by Sug Kweegbo1 year ago
They had an item that no one else carried. Sent it out very quickly.
Review by Maizy1 year ago
Fast shipping and great products!
Review by Panajot Wintrell1 year ago
Easy to work and communicate with. Product arrived in a very timely fashion and in perfect condition. Would buy from them again.
Review by Lahcene Seben1 year ago
Very good 100% recommended
Review by Kishori1 year ago
The item I ordered was a special order and oviously not in stock. I missed a call from them and I emailed them back to see if there was a problem. They informed me the item had to be ordered however I needed it within a day. They refunded the full amount, no problems. Great Customer Service. Thank You
Review by Yaksh1 year ago
Review by Ogami1 year ago
Review by Sepa1 year ago
Staff was very helpful, even reaching out to make sure I would have everything needed for the installation.