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Review by Birdy11 months ago
First time I used this was 100% great- second time was a total total disaster and enough of a disaster that I will not use them again- just too unreliable. Groceries eventually arrived at 10:30 pm on the evening of a long weekend- was scheduled between 5-9. Absolutely no communication till we called them after 9pm. We had to cancel our weekend plans and lost a nights accommodation as 10:30 was too late to leave. Clearly they knew much earlier that they were running seriously late. They could have called us and rescheduled. Great concept but you can’t operate a business in a haphazard way like this. Won’t bother ordering again. Products are nice, price is high ( which is totally fine for me and I did not mind ) but seriously let down by rubbish execution. Happy to pay premium price for premium local product- but expect it to be accompanied with passable service at a minimum. Not only the cost of the groceries but the cost of wasting our time and wasting our money on a ruined weekend. Too much hassle for too little benefit.
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