The resell used damaged returns...I returned a cardy that stretched out and pilled severely after just a few hours wear to the Nelson city NZ store. First they said no, but then the sales clerk noticed I still had the tag in the bag and said sure, if the tag is still there she was happy. After the refund I watched her and the other staff member take the tag and re-attach it, then put it on the rack back as a new item, when it had been worn by me. Yuk! A second time I purchased a makeup blockbuster all in one palette from the Richmond Nelson NZ store. When I got it home it would not open. I returned it and no-one at the beauty counter could open it either. I asked for a replacement which they were initially happy to do but then they discovered they were out of stock so couldn't exchange. At this point they refused a refund for this faulty product, saying the manager would not let them refund me as it was a returns "for change of mind". I asked for the manager and he himself couldn't prise open the palette and admitted it was unusable. But then STILL tried to deny me, saying no refunds for cosmetics, EVER. But consented when I pointed out that he legally had to, as the product was faulty. After I got my refund, the sales girl boxed up the faulty compact right in front of me then put it back on the shelf for sale. When I said the next person would get an unopenable compact, she said she didn't care as she was operating under managers orders. Two different stores re-selling used products with known faults shocked me. It seems such a disgusting thing to do to unsuspecting customers for just a few $$.
Review by Dharris10 months ago
Always good and reliable service, quick delivery of goods, high quality products
Review by Ahrash10 months ago
Got really good bargain of skin care products on Boxing Day. The Sales staff Grace at Lyn mall shop is really kind and warm-hearted, recommended me the combo deal which saved me a hundred bucks
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