Awesome site, super fast delivery. Authentic product and a lovely personal note included. Will be back to purchase more.
Review by Soufie3 weeks ago
Never had a problem with Farfetch!! Fast shipping and superior service! Everything is real and got my hands on a few hard to find items
Review by Valpuri3 weeks ago
I recently purchased a pair of Versace trousers from Farfetch and when I received them from the Versace Sloane street store the description/Sales tag had been ripped off.
I contacted Customer services at Farfetch regarding this issue and all they did was apologise, they did nothing to resolve the issue, did not even offer a gesture of goodwill at least for bad presentation of the item. All I can assume from this is that they do not care about the presentation of designer items that you pay a lot of money for, or their customers. And as most people have said here, they have very bad customer service.
Review by Kaklin Setaro3 weeks ago
excellent service, good packaging, fast delivery and wide range of products
Review by Letsmove3 weeks ago
Fast delivery as always and great deals on the site, whilst obviously still keeping in mind that they sell luxury items. I got a Mrs. Selfportrait jumpsuit for 150€ due to a 30% discount they were running at the moment on top of another discount so I couldn´t be more thrilled. Didn´t have to deal with customer service this time but I did need their help in the past and they´ve always been super helpful. Totally recommended!
Review by Plunkett1 month ago
Fast, great service! Prices here are amazing. A great variety of hard to find designer brands. Will definitely return.
Review by Kanstantin Izak1 month ago
THE WORSTE CUSTOMER SERVICE EVER......RACHEL C. and Kim.........YOU DID NOT HELP AT ALL TO RETURN THE WRONG DELIVERED CLUTCH (€1295)
ALSO DANTE 5 from italy DIDNT DO ANYTHING TO SOLVE THIS PROBLEM
CUSTOMER SERVICES NEEDS TO SOLVE PROBLEMS, NOT MAKE IT COMPLEX TO RETURN ITEMS
Review by Gdubs1 month ago
NEVER USE THIS WEBSITE
I bought a STONE ISLAND TEE from Farfetch, and when i got my package it was empty. The only thing inside was order papers and stickers. I talked to them for like 10 minutes, and they told me they would return in 1-3 weeks, but they never did. Terrible customer service, and terrible website. Never buying anything there again.
Review by SFGal Querec1 month ago
I shop on ssense and mr Porter a lot. I’d definitely recommend shopping with anyone but farfetch. After refusing to deliver to neighbours, when I’d left a note on the door. They then claim to have delivered a parcel to a pickup point (not the one I asked them to). However when I turn up to the shop, the parcel isn’t there, the delivery man hasn’t even been. Even though I’ve been emailed to say it’s been delivered there. I’ve missed out on overtime work from having to trek to collect it from the shop I didn’t choose (as well as having to pay for a train there and back). £330 trousers, that customer service still can’t tell me when it will arrive. Didn’t reassure me I would receive it or if I would be refunded.
Review by CNCrypto1 month ago
Farfetch is an amazingly clever upscale online shopping experience. Selection is beyond expectation and returns have been simplified, even overseas.
Review by BrookeAdrienne1 month ago
Farfetch is an extremely streamlined service and I'm delighted with my shopping! 10 out of 10!
Review by Charlenne Kososki1 month ago
Package arrived on the date they said,no problems at all.I ordered an Off-White Tshirt and it was flawless,even better on me than I imagined.Would certainly reccomend and purchase more in the future!
Review by Daglow Widzisa1 month ago
ordered some flats from newbark w/ 200$ (and they were on sale). i wore them 3 times and the color is already deteriorated (the paint on the leather).
Review by GeorgeMather Grandini1 month ago
THEY ARE DISCRIMINATING AGAINS PROFILES!
Me and my friend got totally differently response to the SAME problem.
They pick and choose what to respond to who!
I am dismayed at their Discriminating Practice!!!!
Review by Tiffiny1 month ago
AMAZING SERVICE AMAZING COMPANY. LOVE
Review by PeggyTaylor1 month ago
My order was processed and shipped quickly! My shoes arrived in perfect condition.
Review by Nevair1 month ago
kinda think that the bags looks prettier in the pictures than the reality. satisfied with the duration till it reached, also I had it by DHL and the overall experience was clean and smooth.
Review by Mmmarc African1 month ago
I bough an item and changed my mind so I returned it. My fault. The return process was very easy and extremely quick. The next day I declared return I met a courier and after 2 days I got money back! Awsome!
I will certainly come back to Farfetch!
Review by Roger Brown1 month ago
Very, very fast and prompt..!
Exzellent customer service..
Review by Yuciy Lawheed1 month ago
lightening speed delivery and beautifully wrapped all the time, my best shopping destination.
Review by Souzana2 months ago
Good quality products and excellent designs, fastest shipping, better than any online store I’ve encounter.
Keep it up
Review by Ervini2 months ago
I wouldn’t give no stars if I could, Ryan P was really rude in his emails. Very passive aggressive and spoke as if I was stupid. He was refusing to help and didn’t answer my questions. Never will I use Farfetch again. Worst company I have ever dealt with. Only had the shoes (worth £360) for less than 8 months and have become faulty after this time, but Farfetch say its normal for this to happen with these shoes. Shocking service.
Review by Dmurphy2 months ago
Beautiful goods. Very fast delivered. Thank you and recommend to everyone.
Review by Domeniko2 months ago
My order arrived so quickly. It was so easy for me to find and buy the perfect fall bag.
Review by Annlouise2 months ago
I like how my order arrived so fast i had it in 3 working days !