I ordered the paint by number Van Gogh Rhône River way back. Overtime working on it, the paints dried up (not fault of the company). I emailed through the website asking if I could buy JUST the paints of the kit as that’s all I needed. I never received a response so I reordered the kit. I get it in 3 weeks today and the colors don’t even match! Multiple of the colors numbered from my first kit are completely different from my newly arrived kit so now I can’t finish the canvas I’m halfway done with. I messaged them on FB and got the automatic response to email them from their “Contact Us” page on their website but I tried that before with no response, why would I again? Very frustrated as this is suppose to be a gift to a loved one and I love painting. No way will I ordered the kit AGAIN just to hope I get the correct paints. Ridiculous that the paints are not consistent.
Review by Ianioglo5 months ago
I was excited to order this picture when I saw this. Nov 19th 2018 I purchased starry night..today is March 10th 2019..still no picture. I tried making contact with service department and they gave me a tracking number..picture is in China somewhere..maybe..?? I started emailing again beginning in late February, with no luck at all. No return emails. Nothing..so I will keep trying to make contact.. and I doubt I will see any $$ returned..
Review by LexieJaylee6 months ago
I ordered two months ago and nothing. They didn't even contact me to say my order wasn't shipped or why. Now I look at my tracking number today and I see it was not delivered withou any explanation or notes. I'm sure this was a scam and I was really looking forward to receive this. Don't make the same mistake, you will not receive anything and you'll lose money too.
Review by Passkorn6 months ago
Getting real tired of this "business" not responding and seems like I'm not the only one. First order was great, came in 5 weeks like they say it can, and my GF loved it.
Now after the 2nd order, 6 weeks later and nothing. and I had nothing but good things to say, now I feel horrible wasting a bday present for my GF on this "company"
Until they make it right (which seems unlikely) I would be posting on every review board I find.
EDIT: I believe I jumped the gun, because our order did end up showing up. A little closer to 6/7 weeks but it still arrived and the quality still seems great. I noticed some people complaining about quality, but my GF absolutely loves them. I deleted some of the original review, because I was pretty annoyed at the time. Until I realized they DID respond to my email (it was in my spam folder). And as I said, product did show up.
Seems like a lot of people are having issues with them, and it is a very long ship time, but to my GF it's worth the wait. So don't believe all the negative reviews, I did (after I had already had a good experience with my first order, I still believes the bad reviews).
Review by Karanveer Dawd6 months ago
I bought a gift for my gf in April, we are in August, and there is no signal of delivery. I sent an e-mail complaining, and the answer was:
"Unfortunately, there are some cases wherein the shipment may get delayed for several reasons (i.e., weather condition, customs examination, the volume of shipment, etc.). These are unforeseen events that go beyond our control. We are hoping for your understanding and patience regarding this matter."
Yeah, sure there are, but that is not my risk or responsibility.
Probably, this company is a scam. If there won't be any refund or any other type of solution, I can take some hours of my day to sue it.
A firm like this cannot continue to sell, not deliver, and the US does anything on it.
Lesson learned, never buy something on the internet without checking a site as Trustpilot, thanks for that, 'nways.
Review by AvaMaria6 months ago
This is a scam company.They do not deliver the product
Review by Ieli Kendziora6 months ago
All the items shown here are available on aliexpress 80% less cost... They are simply taking money from us and purchase it on aliexpress and deliver to us... This is why shipping time is shown as 3 to 5 weeks in their website.
Review by Guybrad7 months ago
Really enjoyed the product!
It did take a long time to deliver, but understandably I live in the UK and the delivery times from US to UK does take longer. If they can find a quicker way to get this delivered, I will change my review to a 5 Star. But nonetheless, I really enjoyed the product. Not understanding the anger about how some customers are saying there wasn't enough paint supplied, or angry that the canvas was folded. Yes mine was folded, but the type of canvas will uncrease if you place it between two heavish books for a day, easy. There is more than enough paint and even though I have been doing it in small sections over a month, I have thoroughly enjoyed painting this. It has really helped creating a calming activity for myself.
The shop was also very kind as to give me a 30% discount on my second order! I Will be buying again!
Review by Arcone Soloon8 months ago
This is not an exaggeration when I tell you this is a scam/fraud based company. They take your money and do not deliver the product...at all. They will say it shipped to the wrong address and blame you for it. They told me I gave them the wrong billing address and that was the problem. Well problem with that is if that happened my card would have declined the purchase. This is practiced fraud folks. Stay away. They take your money and do not deliver the item you purchased. Liars, thieves and scammers.
Review by AronsHowell Zareei9 months ago
Placed an order on November 13 and was advised that I’d be receiving the products in “3 to 5 weeks” which was fine because this was supposed to be a Christmas present. I reached out to their customer service support 6 weeks later after I hadn’t received the products. There was no response to my email. I messaged them on Facebook messenger and also no response. I attempted to track the package online, but couldn’t because I kept getting rerouted to a Chinese website. Finally I called my bank my dispute the charge- only to receive the painting days after I had gotten reimbursed (not to mention the painting arrived folded and ruined). I called my bank and updated them so they would stop the dispute, but still so disappointed with this company.
Review by Daehyun10 months ago
I have received my two "paintings" today and could not be more disappointed.
The canvas has been folded so it now has deep lines across it. The paint supplied is tiny and highly unlikely to complete the picture and the actual picture supplied looks nothing like the website picture.
Joke of a company and joke of a product..avoid at all costs, and report any adverts to facebook or instagram
Review by Flyingrodents Avhiokhode10 months ago
Absolutely ridiculous. If I could choose NO star then I would. Don't purchase anything from them at all. I made an order, the shipment got "lost" and they "re-sent" the item. Two months down the line and nothing. Every-time I make an enquiry I get the same stock standard message back.
Review by Drunken McCardie10 months ago
I bought a paint by number kit and was surprised how early it arrived. I was disappointed that it was only the canvas and not the frame as I was under the impression it would be stretched on a frame but the paint and brushes seem to be of an alright quality so I'm pretty happy.
Review by ZacharyAkselrad11 months ago
I really want a refund and am just not getting an email back! I saw an ad and thought this was really cool but now that I have seen the reviews I am not willing to take this risk. This company is not American, Its a chinese company. Me and my friend ordered these together and hers came all folded and just in horrible condition! Please refund me back and answer my email!
Review by Keepit11 months ago
They did not provide enough paint for my paint by numbers kit, and customer service was completely unhelpful, couldn’t even tell me what type of paint is being used so that I could find more on my own. Very disappointed, don’t recommend this company.
Review by Nan1 year ago
A HORROR show it took 2 months for this gift to arrive, coincidently just arrived the day or two before the party. I opened it and was horribly disappointed.
Cheap plastic, messy painting job on the side and not functional !?
The lid didn't fit by a LONGSHOT !!
I had to run around and buy a gift on the way to the party ! I complained the following morning and received no reply I sent a second and third e-mail with no answer
Fourteen months later I get an e-mail trying to hustle more crap on me AFTER being offered store credit twice I finally heard I'm being refunded ....... we'll see.....when ....
Review by Omnec1 year ago
I am still waiting for my order 3 months after purchasing it. The tracking number they gave does not exist on the USPS tracking website. No answer thus far on any of my emails. DO NOT BUY FROM THEM!!!! Definitely a scam!!!!
Review by Nasserin1 year ago
I ordered a Van-Go picture and was okay with the 3-5 weeks delivery time, but after 5 weeks when I still hadn't received it, I asked about it just to be told that there was a system error and my package wasn't shipped. Well hallelujah they sent it again (I don't know if they really did) here is an excerpt of the email:
' Hi Markus,
We're terribly sorry for any inconvenience caused!
Upon checking, your order was part of a system error and was
We would be glad to resend you your item. '
Review by LoLukas Beunk1 year ago
DO NOT GIVE THEM YOUR MONEY:
The following is what I attempted to post as a review on the Faraday Science Shop website.
I ordered the Storm Crystal in hopes to give to my husband as a late birthday surprise. I was aware of the time it may take to receive as they tell you after ordering, 3-5 weeks. What I didn’t know was it takes 5 weeks for your order to go through and then supposedly 5 weeks to receive after shipping. I e-mailed customer service March 20th. Giselle from Faraday responded my item was shipped January 11th, and to please wait 5 weeks. I don’t think she checked or knows the calendar year but I should have received the package around Feb 15th. March comes after February. It’s now May. Look elsewhere for gifts. Don’t ‘give’ them your money. I’ve requested a refund today. I have read that it’s near impossible to get your money back. Please believe the bad reviews. It will save you your time, patience and money. I gave it a shot. I gave them the benefit of the doubt. Shame on me. You are better off ordering through Amazon, e-bay or even Etsy. Drop shipment is very sketchy. This company is bonkers! I cannot believe it is still up and running based on all the horrible reviews. You see a good review pop up every 30-40 bad reviews. Run! Look somewhere else! They are the absolute worst I have ever come across!
I hope this helps others. I know they won’t post my review on their website. I’d be very weary that the good reviews are legitimately people who purchased through them. I’d bet half, if not all of them are fake.
Moving on with my life now.
Review by Lysigna1 year ago
Ordered in November and still awaiting. Have contacted them a number of times and they just say it’s in the post. I have asked for a refund and updates but not reply!
Review by Bafford1 year ago
Never buy from these people.. Totally a waste of money and time. Not worth it.
Review by Tirsit Renet1 year ago
My goods did not arrive! This company are thieves!
Review by Jehanna1 year ago
Ordered cake love icing set and it has arrived safely in less than 5 week's was advised it would take.
Review by Joolshc1 year ago
Item never arrived and they refused to give me a refund. Obviously I'll never order from them again. They are probably more of a scam then anything else. Stay far away!
Review by Elyobyar Kempczynski1 year ago
I'm not sure what the negative reviews are all about. Ordered a Van-Go paint by numbers and it arrived in 10 days. It was folded but nothing a 1 minute iron can't fix. I'd buy again.