Bought a jacket from them, and it wasn't quite as pictured. Still an okay jacket for what it was. Went to return it, and it was pretty easy, and got my money back. So overall, pretty good. Some of their other jackets may be better, I don't know.
Review by Myrtle2 months ago
Great website, fast delivery and kept up to date. My son loves it!
Review by Ticholing2 months ago
I love the jacket - comfortable, true to size and very well made. Sadly, there was a long time ( and several emails ) between the order being accepted and the postage from the Pakistan factory. Once it left the factory it came very quickly to Australia
Review by Bongumusa Sullavan2 months ago
Han Solo Empire Strikes Back style jacket.
Great jacket. Just as advertised: not a 100% precise replica of the screen version, but 99.999% (unless you know the jacket intimately, beyond the more practical colour, you'd never notice the other differences, anyway). What I wanted in this jacket anyway was more something inspired by the screen one- but, on receipt, I found it's much, much closer to the original than I expected, even. I know the original very well and fidelity to that version is very close- with only a few seam lines, the shape of the arm pocket (an improvement here on it's screen counterpart, in my opinion) and the colour different. Everything else, including the back pocket (which I'm not sure is necessary, personally, but it's accurate and has grown on me) is present, yet this still makes for a functional, everyday jacket as I intended it to be. The fabric is quite thick and good quality and seems like it'll wear well, the lining is good and there are three inside pockets which I really, really appreciate! The pockets (Including external) all seem strongly stitched for full use. If I had to be critical, because this purchase for me was for everyday function rather than cosplay, I'm not entirely sold on the fastening clips to close the jacket- they're a reasonable solution to make the jacket more functional without changing too much of the original design/appearance, but I'd personally have gone for a zip (I think I'm getting one fitted to suit my needs better, personally) - but, as I say, that's simply because of my intention for it as an everyday item in a cold climate; other customers might better appreciate the fidelity to the screen design being more closely matched with something less embellishing or obtrusive than a zip. All in all very, very, happy, very good quality and I look forward to shopping here again. Hoth jacket next! Very quick and safe delivery with no complications and lovely, very helpful, very polite communication/customer service. Really impressed and would recommend this company and this product. Thanks!
Review by GSaunders Stager3 months ago
Ordered a Harry Potter tee for my niece. It arrived quickly. It looks a bit small so I am hoping it fits. Her birthday is early June so I have to wait a bit to find out!
Review by Malevi Gorba3 months ago
I didn't know what to expect from this company, but I was quite pleased. The end product is great and exactly as promised. Nice quality, too. A couple of notes: First, I'm pretty sure this isn't a US company. I ordered, and about a week later got an indication that my product was shipping from Pakistan. The Pakistani who labeled the shipment screwed up and left a digit off the address, and DHL wasn't smart enough to figure out the right address, which incurred a day's delay while I gave them the new one. And then DHL for some reason still had to call me when they showed up at the address (my company) after it was closed to see if it was the right place (I guess the street number and company name in like 100,000-point font outside wasn't good enough for them). At least the security guard accepted the package (though since I work in a secure area there were some questions asked why I was getting a package from Pakistan). So that's really all on DHL. Just be aware that whatever you order is probably made bespoke in some weird corner of the world and shipped to you by one of those cut-rate shippers. Still, very, very, very happy with the end result.
Review by Hleb6 months ago
I’ll admit, I was really skeptical about the quality of my jacket. Once received, I have to admit it was really well made and of great quality. My experience with customer service was also really great, they were attentive and answered my emails quickly. As soon as I received my order and I actually saw the coat, I got back online and found my next purchase!
Review by Nuvocell Newent8 months ago
Shopping experience was fun. Received my jacket yesterday and fits like a glove. The product itself looks very cool, collar is nice, pockets are extra large, and featured belt is also connecting pretty easily. I am super pressed by it and I hope this will stay with me for many years.
Everyone reacted to my jacket when I was wearing it with casual clothes. Most importantly, my dog decided not to chew it so my jacket is safe :D
Review by NigelS9 months ago
Yes my item came very fast through the mail and it fits very well ..very good quality ill definitely be purchasing more products throughout this website. Love it so much everyone should check this out what Fan Jackets have to offer
Review by McKain9 months ago
Buyer beware! Blatant falsehoods!
I bought a coat for my husband for Christmas. Their website claims, and now I'm pulling the actual quote, "We at Fanjackets are committed to never compromise on quality or give false commitments, and follow a clear policy because we value our customers and want you to know everything before you buy.
We accept returns on all items, no quibble and always make this process as easy and hassle free as possible. We offer a 90-day return policy from the date of shipping. It applies to faulty products, unopened and unused products that are in their original packaging."
This is blatantly false. The jacket, although it had nothing but 5-star reviews (perhaps this should have been a warning), and although it claims to be "100% screen accurate," does not look like what is represented on the screen. The colors are off, the look is like that of a rain coat type material instead of even PU leather, and one certainly wouldn't pay the $128 that I paid for it. In any case, I wrote their customer service in order to return it. They DID respond rather promptly, to their credit, but the responses have been nothing but evasions. In the first one, they asked to see pictures of the product that I received, which confused me but I thought that perhaps they want to make sure that the tags were still on the product. I sent the pictures and asked, once more, for a return address and how we could go about that process. They responded by NOT providing any return instructions (and if you actually study their website, you won't find any return instructions such as mailing address, etc.), and told me that I can exchange the jacket for another jacket and only then will they provide me with a return address, that the jacket looks fine and "quality" and that I can chose to resell it or give it as a gift. They offered me a $50 partial refund at the end of the email and that's it. Now, that would be fine if they made that clear to their customers before the customer bought their product, but they represent the exact opposite on their website. Please, do not make the same mistake as I did in buying from this website. Their product is not as represented and they do not accept returns for the full price you paid.
Review by Emio10 months ago
Ordered and received my Taboo coat.
It is exactly as pictured.
The fit is perfect and gorgeous as an overcoat. I’ve gotten several compliments.
After placing my order I had a couple of questions which were promptly answered by the team at FanJackets.
The coat arrived in less than two weeks. Packaged nicely.
I am very happy and have already placed a 2nd order.
Review by Centry10 months ago
Awesome customer service ! The product was exactly as I expected, overall communication at it's best!! Very pleased with my new jacket , I will be ordering another this year!
Review by Veasna Mamoon10 months ago
Horrible customer service.
Merchandise not delivered when promised/needed for a special ed classroom.
No one will honor the guarantee nor will they respond to an email.
Won’t use them again.
Review by Shazreh11 months ago
Jacket was amazing quality, fit perfectly and recipient loved. Will continue to order...keep up amazing work guys
Review by Mycheala11 months ago
The coat I received was made from very poor quality material – it looks and feels cheap and is not durable. The pockets are glued rather than stitched.
No way is this coat worth $168!
The “No Quibble” returns policy is a lie; the company offered every solution apart from a full refund.
Eventually I felt forced to “approve” a refund with $20 deduction as they refused a full refund saying that they had lost out on profits, so the customer has to stump the bill for their faulty products! And it cost me $30 to return the faulty coat. So I lost $50 doing business with this company.
Also I originally ordered a size small as the sizing chart on the coat's webpage said a small was 38-40. The company emailed me the next day to confirm the size before they processed the order but they attached a different sizing chart to the one on the original webpage and so based on this chart, I felt I needed a medium. The company later used this a reason not to give me a refund on the faulty coat as they had already offered me an exchange when I ordered the wrong size - but this was their fault as they have the wrong chart linked to the coat's webpage! Avoid this company.
It also took several emails to get the company to provide me with a returns address as the company is US- based but the coat was dispatched from Pakistan.
Edit: The company have recently emailed asking me to provide details of my complaint so they can resolve it. However, several emails were exchanged at the time, photos of the faulty coat were sent to them and they still refused to give me a full refund. The matter was closed - on their terms as they would not budge - so I have learnt my lesson and want my review to stay on here so others can make their own decision. I originally tried to leave a review on their website but they won't publish negative reviews.
Review by Gracefully11 months ago
The jacket I ordered was a month late. When I received it, the quality was not very good and the fit was not very well. I asked for a return. I was told I could send it back at my own expense and would have to pay a 50% restocking fee which does not say on the website. They also gave me another option which was to keep the jacket and take a $85 partial refund. I took that because if I sent it back between shipping and restocking I would receive less the $85 back. I will not purchase from here again.
Review by Bafford11 months ago
My awesome brown leather jacket arrived yesterday (total 7 days as committed by the website). It looks great for the mentioned price, the quality is super cool but above all, it fits me like a glove. I also received a free coupon code email for an extra 10% OFF on my next purchase and would suggest every buyer to regularly check their emails (after placing an order) just in case there is an offer or a free gift.
Review by TheDapperDad Kighal1 year ago
I love my t-shirt which I purchased for gym workout. It's just like the one in the picture and the fabric is nice which feels like a high quality material. The shirt fits perfectly and true to my size. Within a week, it was delivered to me in excellent condition. Thanks.
Review by Goffelous1 year ago
Really nice coat - well made, soft leather that is consistent in dye and fits perfectly. Even the inside was beautifully finished with a pocket that you usually only see in high end stuff. Also bought a smaller size and they worked with me to exchange for a different size/style. Great communication too. I would definitely buy from them again.
Review by Raydene1 year ago
Great quality and stitching, much warmer than it looks. Comfortable and stylish, very little wait time for shipping.
Review by Bafford1 year ago
I have purchased several items from Fan Jackets over the last year and their products have always exceeded my expectations. The leather items are all extremely durable and if their are any issues with fit the customer service group will bend over backwards to help. My most recent purchase was a jack from Star Wars that fit great and the quality was so excellent that it is great for everyday wear as well as cosplay. I can not recommend Fan jackets enough!
Review by Cikka1 year ago
Fan Jackets has sent me a great product!
I ordered a kill monger hoodie that comes with awesome features like striking front details and waist hand warming pockets. I even wear it at my work because there is no dress code there, so I try out different casual clothes including this hoodie. Had to remove the drawstring because it was no use for me.
Looking forward to buy more apparels from this store.
Review by Sherylton Derrow1 year ago
A solid experience all around... great customer service. All dealings (concerning a return) were handled in a prompt, professional manner. Very thorough, and responsive team...
My jacket was too large... the return service was stellar. I was offered many options as for exchange, upgrade, full refund, etc. and was able to pick my preference.
The process was direct, detailed, and Jane was a delight to work with. She personally responded the next day with all possible options to ensure my satisfaction...
A properly positive experience.
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