Very bad service and equally unprofessional. Purchased a pre owned 5th wheel trailer (first I've owned of this type) Presentation was great. they seemed really helpful. I was told the trailer would have a complete walk through and cleaning and also a complete and detailed walk through of the unit since this was our first time owning one. Upon receiving the unit via delivery, The walkthrough was quick and not explained to well and the individual who performed it seems to be in a hurry to leave. After the fact I seemed to notice the trailer had not been cleaned at all. It was still covered in dust and cob webs. Used q-tips and toilet paper with feces on it were found under the bathroom sink. Upon hooking up the sewer line I discovered it had not been drained due to the fact of removing the cover of the connector I had about 10 gallons of someone else's bodily fluids (and chunks) splash all over the ground and parts of my arm and clothing. I notified them and they promised to make it right. I have yet hear anything back from them. Most recently I ran into a problem with my slide outs. The didn't want to retract all the way. At first thinking it must be a mechanical issue I was able to bring out a RV mechanic to take a look. We discovered it was a simple fix and an educational error on my part being the bunk beds were bumping together causing the slide not to retract fully. This being partially my fault it is also an educational error on Family RV failing to demonstrate how to work this issue like was promised, Me being unfamiliar with this type of unit. Every time we have called about an issue we get a vibe of being an inconvenience to the company and they act like its not really their issue. We will no longer do service with family RV and will for sure take our business elsewhere...........
*Reply. There was no mandatory 2 hour training session, instead more like 10 minutes to show basic controls like how to turn the lights on or lower the stabilizers.Nothing nothing detailed at all. Yes I agreed to pay half I had no problem with this.This is no way a form of retaliation. This is just a simple review aka my opinion of the matter. Cleaning wasn't done despite what your crew may have said. You said "...have done many things outside our normal policies to make things right..." We've yet to see these things nor do we expect them or want them. All we want is family rv to hold up their end of the contract when it comes to any future mishaps until the contract is done. Like I mentioned this is only my opinion and nothing more. Thank You.
Review by Sofer3 months ago
Lenny and his crew do an outstanding job. Informative and knowledgeable about their inventory.
Review by Teneal3 months ago
Had the best experience buying our first RV at Family RV Center. They were so incredibly helpful with all our needs, walked us through the unit before we left to make sure we had an understanding of how everything works and just made us feel that much more excited about our purchase! Proud to be part of the family and so excited to start making memories!!! Thank you Family RV!!
Review by SianyT3 months ago
We've purchased two trailers from Family RV and couldn't be happier with both experiences. Chris has guided us through the sales processes and has always been knowledgeable and helpful. He's gotten us into the right trailer at the best price. You can't go wrong calling Chris and letting him take care of your RV needs. Gabe, Grant, and Gil have always gone above and beyond in making you feel like you really are part of the family. We wouldn't go anywhere else.
Review by Crowemagnum4 months ago
We had such an amazing experience buying from Family RV. Brad was super helpful and knowledgeable. We definitely recommend Family RV.
Review by BargainMountainShopper4 months ago
Everyone was friendly and very helpful!
Review by Alquita4 months ago
Very good people!
Review by SWalk Kolinova4 months ago
Very friendly staff. If you need your rv detailed Jonathon I. is the man to see.
Looking forward to purchasing an rv with "THE FAMILY!!"
Review by Pitcairn4 months ago
Gabe cherry is a great guy to deal with
Review by Gaylene Nuhanovic4 months ago
Family RV was the best choice out of 3 that I was looking to buy from. They were kind and helpful and my salesman Brad did a great job at finding what I was looking for.
Review by Danneka4 months ago
Outstanding Salesman and entire process was pain free!
Review by Parbhjeet Garay5 months ago
I had a great experience dealing with them... got exactly what I wanted and the salesman was on top of everything consistent with communicating with me and very straight forward and honest... will definitely be doing more business later on and referring some coworkers to them
Review by Nicu5 months ago
A very good experience. I have already referred two people to them.
Review by Yovko5 months ago
Very professional we started shopping back in November they made occasional contact with us but never pressured us they allowed us to shop and choose our RV at our pace and lead us to our final chose in April. Very pleased and recommend them to others.
Review by Ireseedwan5 months ago
It couldn’t have been easier trading our trailer for a new one. Excellent service
Review by SugarLumps Kusak5 months ago
Very nice people to work with. They actually listened to what I was wanting out of a camper and showed me what fit my needs and wants. They didn't try to push anything on me. The buying process was very easy and they made sure everything was lined up and ready for me.
Review by Mirato5 months ago
Lenny's crew is awesome go to family RV there the best
Review by Jeniece5 months ago
Outstanding preparation prior to us arriving at the dealership. The 5th wheel was clean and ready for delivery. Pricing was outstanding and made it worth the drive to sweetwater.
Review by Kirineo Melad5 months ago
Chris was a pleasure to work with when we purchased our 5th wheel. He was very knowledgeable and willing to show us anything we wanted to look at.
Review by Idahogirl Straga6 months ago
We had a great experience at Family RV. We were treated with respect and professionalism. Drake was very a knowledgeable sales person and made our RV buying experience a pleasure.
Review by TrishaT Karner6 months ago
Love dealing with everyone there, family owned and operated!! We've bought and traded 3 times with them, and will do it again!!
Review by Thimma6 months ago
Family RV is the Best.
I won't do business with any other dealership, they don't treat you like just a customer but you become part of the family. Sounds corny but it's true. They take better care of you from sales to service than anyone.
Review by Mrsmir Huskic6 months ago
Was only looking for another used Travel Trailer, ended up buying a new Trailer. Very pleased with staff at Family RV. Albert made the time to take my wife and I around and looked at what we were looking for. Finally, after looking at so many trailers, we finally found the right one. The price was affordable and received a good price on our trade in. Albert should be commended for his knowledge and floor plans of the trailers and we picked the one we liked and closed the deal. We will continue to frequent this store and buy our products from them. Thanks to Albert and the Family RV Center for everything. HAPPY CAMPING.
Review by KDang Warlitner6 months ago
I would recommend Family RV to anyone that is looking for an RV.
Review by Beermuender Labudova6 months ago
We went to look at campers and did not really know exactly what we were looking for. Gabe Cherry helped us out and found us the perfect camper for our needs. He was great!! No problems and was a smooth process from beginning to end. This was our first camper purchase from a dealer and we will definitely come back.