A very disappointing turn out/end to this trip....
My partner and I have been at this hotel on a half board basis since Monday and initially was very happy with the way we were welcomed.
A couple of things have however not been great. Firstly the standard to which the rooms are cleaned is not great. To make matters worse each day we have been here we have had to alert the staff at reception that once again our room had not been cleaned. After getting annoyed of always requesting something which we thought would of been standard procedure, I queried the issue.... in which I got a response of the cleaning staff having a ‘scattered rota’ which I thought was bizarre. Surely after being out the room for the whole day you would expect your room to be cleaned. Especially Fairmont being a 5* hotel, I wasn’t very happy having to request this to be done everyday!
Moreover, our main concern was with the lack of information we had been given upon arrival. Once again basic information such as WiFi details was not given. But the one thing that actually has now ruined our last day here in Dubai is the fact that we bleed not given information in regards to checking out. Being pregnant and having a late night flight, we wanted to avoid the stress of having to check out at noon and wait around in the heat for hours.
Come midday we have come to find out that they have actually rejected out request for a late check out. Apparently the room had been booked out for another guest who was due to check in. We spoke to a couple of staff at the hotel who all contradicted each other with one stating that the request had been put in and she was unsure why we hadn’t been booked out. After speaking to several people, my partner decided to speak to the shift manager Anaisa Njeru, who advised us she would try and do the best she could but can not promise anything as the guest was due to check into our room shortly. She then told us she could extend the room for an hour being till 3pm as the guest would arrive at 6pm - but after that she was not able to do anything. We let her know out conditions and how it would be uncomfortable to use communal areas being pregnant. She then changed her story and advised she could extend it till 7pm.... how she managed to do this after she said the guest would arrive at 6 was confusing but at this point we couldn’t complain. We will then wait in the communal area till it is time to go to the airport.
Our main concern was the fact that she did not believe us when we told her that the person who that checked us in did not mention check out information. And furthermore, the request for last check out has not been confirmed. Instead she said she would investigate the matter.... she then went on to say that the normal procedure would be to let guests know check out information on the eve of departure - just to inform guests. Nothing was offered as complimentary to make up for the error THEY made and we believed we were just dismissed. Very disappointing that we were basically being told we were lying and being kicked out the room. This is not the first 5* hotel we have stayed in but believe this is properly the worst treatment we have received. Especially from management
Just be aware and take not of information given. Unfortunate experience, we do not believe that our condition was taken into consideration.
Review by Kazyrowa3 months ago
The Fairmont Heritage Place Ghirardelli Square
San Francisco, I have fractured my foot and they were not able to cancel the booking. I will travel in 4 months. Don't stay here and don't use Booking,com.
Review by Rumazan9 months ago
We met up with friends at the fairmont in whistler told by friends how great it was, we asked for service on the terrace 3 times, no one visible serving outside, there were three waitresses inside doing nothing! One waiter arrived after twenty minutes only to inform us that he would not be serving us! Finally after 1/2 hour someone deigned to take our order. 35 minutes to get served! Our first glass of wine was standard full glass served elsewhere in the resort and the second was half the amount at 27. 50 a glass was appalling! Never would stay, drink or go there again, bad service lazy staff with no sense of good service.
Review by Rowbey1 year ago
Had a one stay here with breakfast and I can say that though I have stayed in a number of five-star hotels, this is head and shoulders above the rest. From the moment you walk up the to the hotel doors and are greeted by the doorman, to the reception, bellboys, and waiters you get a first-class reception and a welcoming smile.
Room was large, bed was best I have slept in for years and the bath was the biggest and deepest (had a long soak in that!!). Facilities in the room were also the best ever with Nespresso capsule machine and a bar with a selection of chocolates.
No problem for the hotel to look after the bags prior to and after we checked out.
Worth every penny!!
Review by Globos1 year ago
We booked a room on Priceline for a four-star hotel it ended up being the Fairmont of Dallas it was really beautiful on the outside the staff however was not nice and not accommodating to get into our room we got into our room put our luggage down and went out for the evening. We got back to the room around midnight my daughter climbed into her bed only to discover that it was filled with hair human hair from all parts of the body we call down to guest services they sent someone up to our room with an extra set of sheets no pillowcases who did not speak English , we had to show him the pillowcases and conveyed that we needed for more which he did go get and bring back, we had to change the sheets and remake the beds ourselves trust me I was not happy about doing that especially where it was supposed to be a four star hotel it looked more like a two star on the inside the next day we call Priceline and told them what happened they contacted the hotel , The hotel asked us if they could move us to a suite since we had booked for 2 nights because they wanted to make it up to us and they dropped the charges for the first night , and agreed to buy our breakfast so we agreed and moved into the suite, it was nice but it was old and a very small bathroom and the toilet paper holder came off of the wall the first time we touched the toilet paper , Then we realized that my daughter left her Prada sunglasses in the case and her beats in the case in our previous room we called down to see if we could get back into our old room and it was a nightmare , it took us almost 2 hours and having to threaten to call the police before they would go and let us into the room to retrieve her items that were worth over $600 out of the top drawer in the nightstand, So overall I gave them a one star rating because the whole experience was absolutely horrible they did try to make it up to us by giving us a suite, but after we went the rounds with their security about getting back into our room to retrieve some items that we had left I will never stay at this hotel again ... although I do want to say the head of housekeeping who's name is Val was very accommodating and nice the two people that we dealt with inside of the restaurant we're also very amazing but as far as everyone and I mean everyone else it was a horrible experience.!!!!!
Review by Styphonn Fataccioli9 years ago
The spectacular Fairmont Chateau Whistler resort rests at the base of breathtaking Blackcomb Mountain. Non-skiers can relish the Vida Wellness Spa and the Chateau Whistler Golf Club.
Review by Suriadi9 years ago
termasuk dalam 10 penginapan dan tempat main ski terbagus menurut national geographic
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