WOW. I have rented dozens of car over the last 50 years and never have had this experience. Reading the prior reviews now, which I should have done to begin with, I see the same thing happening to me that has happened to others.
First we showed up late and was assessed $100 US, as a late charge. Now reviewing the booking information, there is no reference to a late charge and it even states open 24/7 and no charge. Since we had no options and needed the car and under duress I agreed to the charge.
Now the second situation, a week after I get home I am sent a charge for about $200 US. for a small dent, which I can not see in the picture and a hairline crack in the tail light. This is on a very old car with 272,000 kilometers on it.
So if you read through these reviews, you will see the same pattern.
Review by Jinta2 months ago
Same problems as the people before mentioned. Additional costs which are not further explained, handover at drop-off refused (so they can charge you without detailed evidence), front lights of the car broken/impossible to use during night time (life in danger!). IMO this is straight financial criminal activity conducted here. Hope somehow Icelandic authorities and peers can be made aware of this company.
Review by Brenson GOdesign3 months ago
Absolutely stay away from them. You’re better off paying the premium for a nicer car from a reputable company.
The same guy that picked us up from the airport is also their front desk person. No other staff. Shady office building in the middle of no where. Stay away. You get what you pay for
Review by Virum4 months ago
Very unfair extra fees, hidden charges, don’t rent from this company. You will get very high amount of additional charge. very unprofessional and very very rude. They evencharge you for slight late pickup and they say it as a 'late pickup fee' even though you collect the car or return the car within the 'grace period.'
I would give them 0 Star if this zero rating was available. Stay away from these scammers.
Review by Doga Chernigova4 months ago
AVOID AT ALL COSTS
Hired a car in March, it broke down (fanbelt snapped) and we had to be rescued. Missed flights, had to pay rebooking and accommodation. Then get charged EUR700 two months later for 'repairs'. I contacted the garage that was attached to the claim and they confirmed that they did not repair the car. They didn't even INSPECT the car - the quote was prepared from photos. The rental agreement states we can submit disputes to the Icelandic Consumers Association and the Icelandic Travel Association, but they are not even members of the Association!!!
They do not bother to answer mails once they've got your money.
Save your cash - go elsewhere
Review by Islander4 months ago
AVOID this company.
As per cancellation policy they take 25% of the fee no mater what. This is a sign of a business model based not on providing good service, but to try to extract as much money as possible from unwary tourists. Unprofessional customer service. AVOID.
Review by Adriena Broyden4 months ago
Do NOT use this company. They have old, unsafe cars and even the GPS was broken, They charge your credit card for insurance and then it is a scam that they charge for cleaning fees.
Review by Stanya6 months ago
Foolish me didn’t read the reviews before booking with this company. We hired a car during our stay in Iceland. We are experienced travellers and have rented many cars. Where to start...
At the airport we waited over an hour for someone to arrive and meet us. At the office, we were overwhelmed with the smell of paint that it actually made us light headed. We were not given the car we ordered, but took the Citigo they gave us. It was covered in dents and scratches which were identified on the form they gave us. When driving around we realised the window wipers didn’t work properly in wet, snowing conditions. I don’t think the tyres were snow tyres as requested. Also the drive belt screeched for most of our journey. On return the company did not inspect our car and rushed us to the airport not giving us time to request an inspection. We told them about the drive belt out of curtesy to the next drivers. We thought all was fine. However on our return we received pictures showing us a tiny dent on the boot. We have been charged €1,130 for fixing a tiny dent! Because we paid for extra insurance they only charged us €700! This company is unethical. We have no proof that we caused this dent. I also doubt they have actually fixed it as the car was already covered in dents and scratches. I assume they just take your money and pass the damaged car onto the next unsuspecting customer. Of course, I have no proof of this but I also have no proof that the repairs were carried out. My advice, is pay the extra and go with a well known car hire company.
Review by SPattie Klar7 months ago
Like most other reviews please AVOID hiring a car from these guys. A week after we returned the car we were shocked by some charges by the car company. One was a 90 euro fee for dirty car fee which is ridiculous because we made sure that the car was as clean as we could possible make it without vacuuming and washing the interior.
Another fee was a 50 euro fee for providing my details to the authorities for a speeding fine.... I get that they need to provide these details which is fine but 50 euros to provide some details is straight daylight robbery.
Do not hire a car from these guys no matter how much cheaper it is.
Review by Franco7 months ago
Rented a small modern car from this company. Was told it would be on the airport terminal only to find out it was a meet and greet service.
Deposit to hold on card was €2900! Had to up my credit limit on the spot just to manage that. Craziness.
Car ran ok. Returned as per usual only to be taken straight to the airport without the car being checked. Then charged €90 cleaning fee as the inside was dirty. Told this is the "industry standard" which it absolutely is not.
Company failed to check the car and agree to any issues before taking me back to airport. Also did not invoice for their services until I complained after they had charged me. Customer services were still and spoke over me the whole conversation. They are clearly used to people contesting this issue.
The idea of the car being dirty is difficult to quantify. Other companies charge this fee when the car is "excessively soiled" which my car was absolutely not. No proof has been sent of the issue either so it's absolutely under their control.
Sharing this issue on Facebook and Twitter and with my many colleagues, friends and family in Iceland. Escalating with credit card company ASAP also. Awaiting further information from FairCar.
Don't use them.
Review by Panadda9 months ago
We have rent a small car for five days to drive the South Coast.
The daily price was low and competitive, but the service provided was poor and they have tried to scam us.
They forgot picking us up from the airport and the car was in bad conditions, namely with unsafe winter tires.
They charged us extra 80 euros, because they insisted we had to provide a credit card only, which had to be in the name of the main driver and no other traveller.
When we returned the car, we took photos showing that it was in the same conditions, but after 3 weeks they claimed we had to pay an insane budget for new damages we are not responsible for and that we can not even see in their photos.
We had rented cars in many places before, but this company is desonest and not recommended.
Review by Borowczyk Derrow9 months ago
Car rental fraud _ do not trust
We had insurance with the booking site Vehicle Rent which we were informed doesn't cover us for damages when we got to the Fair Car office and since we had been driven out to the office in an isolated area so there was little chance of turning back. We were just to accept all additional charges. They imposed additional charges for cover and to change our driver because my cc wasn't prepared for the €2000 hold. The car had several dents and several scratches which we were allowed to inspect before leaving. The tyre pressure light was also on when we turned on the car.
We had a great holiday, no incidents whatsoever but when returning the car there was nobody there. We waited around until somebody arrived to pick us up but he refused to inspect the car and rushed us to the airport. The next day we had an additional €90 charge on the car with no correspondence from the company to explain. We emailed looking for an answer and they told us it was an internal cleaning fee. Since we left the car clean we asked for evidence that it required cleaning inside. They didn't respond, instead 5 days later we received an invoice and photos of a large scratch on the hood of the car, which was not there when we left it there. We were told we would be charged more than €1100 for the damages, despite none of the damages we received the car with being fixed.
After reporting this incident to vehicle car our email was forwarded to a claims department who requested to see our agreement and also specifically asked for a bank statement disclosing our IBAN. Specifically, they asked for a bank statement that included BIC and IBAN. I can understand why they might want to see the charges, but not why they would specifically ask for sensitive confidential information that would make us more vulnerable of theft. We are approaching solicitors and previously affected customers to take legal action against this company.
Oh and I see that a reference number is required in order for Fair Car to identify me and respond. Pity they refused to send us our agreement papers claiming first that they had to wait until the investigation was complete and second that they would have to charge us extra, to get our agreement papers...
Review by Setlhomo10 months ago
Rented a car for 5 days with FairCar through Vehicle Rent. When we went to pick up the car we were told that we would need a credit card with €2900 hold on it incase of damages and this would need to be in the drivers name... There was no mention of this prior to picking it up. We had 2 options: pay extra €100 for lower hold on card or change the drivers name for €50 and use their credit card. We went with the second option. The person at the pick up point went through what would happen if there were damages etc., We ensured we checked outside of car thoroughly before leaving the premises.the car itself kept showing warning lights for tyre pressure and a service check.... €300 for a car and it wasn't even serviced or in full working order! We ensured the we filled the car before returning as per requirements and emptied any rubbish in it before returning. We returned it on the 2nd November and have had no correspondence since. We checked on the 5th to see if the €2900 charge was taken off the card and it had but there was an extra charge of €90 (ontop of the €50 change fee). Upon enquiry, we have been told that this is a cleaning fee.... For a car that was returned with no rubbish in it! Absolute rip off especially for a vehicle that was unserviced and had dodgey tyre pressure.
Review by Bethann10 months ago
just use another shop,
easy to broke down,suck up deposit.
Review by Keaebina10 months ago
SCAM ARTISTS. They gave me a car that had issues that would make it stall in the road. The office was closed for the day so had to take it back the next morning to return. They didn't even have a car ready, had to wait hours. Refund was refused also. Ended up losing a whole day of driving that I paid for because of the car problems. They are not even a real rental company, seems to be owned by two young guys with probably like 3 cars on their lot. Decided to go with Sixt Car Rental after and was SO MUCH BETTER. Wish I did that to begin with.
Review by AmyLitch1 year ago
Along with many others on this website, I have found myself victim of a FairCar Iceland scam.
FairCar charged me a 'late pickup fee' even though I collected the car within the 'grace period.'
Furthermore, they charged me a cleaning fee for the vehicle after I got home from holiday.
The car which I received from Faircar was badly damaged when I initially picked it up and was covered in dents and scratches. I drove the car for 4 days and didn't add any extra damage to the vehicle and cleaned out the inside of the car before handing it back.
I can't understand where these extra charges are coming from, especially when they didn't highlight extra charges to me at the time of pickup or at the time of handing the car back.
I am furious about the fraud which FairCar have committed against me and the other customers here and I will do everything in my power to get my money back.
Review by Linch1 year ago
I would give 0 stars if that was possible. Despite the name this is the worst car rental ever. They tried to charge us extra fees since day one and after we came back without notice. We only reason we kept the rsvp is because they were not going to return back the money we already paid. Everything was a disaster since the beginning. Please pay a little bit more and save your self from such bed service.
Review by Zubairlj McElhannon1 year ago
Stay away from these scammers.
There were two problems.
1. At the desk I was supposed to pay 267.34 euro but I was charged 317.34 because there was two hours delay of the flight and instead of 14:00 we received the car at 16:00. So, they charged extra for the delay…with the excuse of afterhours service (it was 16:00 like I said before). Also, the flight number was known to them, so the delay could be easily found out at least 4 hours before the arrival time. So, it was just an excuse to charge me more.
2. When I delivered the car at 27/11/18 the guy that picked it up said everything was ok and the next day at 28/11/18 when I was returned to Greece there was an extra charge of 66,23 euros in my credit card without even having the decency of informing me. I contacted them and the explanation was that the tank was 3 liters less than when it was delivered.
Afterwards I found out that the company FairCar Iceland
has consequently bad reviews in Google they also claim in the banner in their Facebook page that they have a TRUSTPILOT of 9.1/10 but their true score is something like 1,3
and they always do the same thing. They overcharge at the end, with no excuse, they do not sign on the pickup of the car, and then they claim damages that do not exist.
Review by Downy1 year ago
Very bad. Don’t rent from this company. Will get very high amount of additional charge.
Review by DaveNNJ Liassides1 year ago
They charged us $250 in fees after we returned to our home country. $200 for a quarter tank of gas (their policy if the tank is any amount of empty they round to the nearest quarter tank). We filled up 20 min. before arriving at their place. Then $50 more for a supposed ticket which we've seen no evidence of. We also had to wait an hour to be picked up from the airport even though we confirmed a pick-up time with them. This was not fun with our 3 year old. Do not rent from this company unless you want to pay outrageous fees, or at least factor them into your cost. We have NEVER been charged for any fees by a rental company anywhere else (our home country or abroad).
Review by Platinumbaby1 year ago
I would not recommend this company whatsoever and is far from fair! as soon as we arrived to pick up the car we were told we have to pay an extra €100 because our credit card needs to have €2900 hold on it incase of damages and this would need to be in the drivers name..or else €50 to change the driver..nothing of the sort was mentioned to any of us prior to picking it up so this is obviously their way of robbing people with extra charges and to make it worse the car we got kept showing warning lights for tyre pressure and a service check... €300 for a car and it wasn't even serviced or in full working order! We filled the car and emptied all rubbish before returning it. When we arrived home there was an extra €90 charge on top of what we already paid and when we enquired we were told that this is a cleaning fee.... For a car that was returned with no rubbish in it! Are we expected to hoover the cars aswell?? Terrible ripping customers off especially for a vehicle that was unserviced and had dodgey tyre pressure. They were looking for extra money from the get go absolutely ridiculous!
Review by Jemina Sandrick1 year ago
Really bad customer service!
Review by Customeredita Pratapaviciene1 year ago
Small hire car company with good service and competitive rates.
Basic, yet helpful and hassle free.
We hired a small car for 11 days, driving over 3000km without any problems.
Any technical enquiries were resolved quickly and efficiently.
Transport from/to airport was well organised and friendly.
Just return the car in the same condition as received; fuelled up and with a clean interior (vacuum cleaners at most fuel stations).
Make sure to get the additional gravel damage insurance to cover for the inevitable minor dents and scratches on the Icelandic roads.
Die Fahrzeuge des Vermieters „Faircar“ sind in einem Zustand, der dem Mietpreis nicht entsprechend ist. Sie weisen technische Mängel auf - schlimmer noch - in meinen Augen sogar gravierende Sicherheitsmängel und die Fahrzeuge sind insgesamt in einem völlig heruntergekommenen Zustand. An der Servicehotline wurde ich als Lügner bezeichnet und abschließend wurde die völlig überteuerte Kaution für eine Beule einbehalten, für die wir nicht verantwortlich waren.
Die Abholung am Flughafen lief problemlos, kostet aber 50€ außerhalb der Geschäftszeiten. Gemietet haben wir zu zweit einen VW Caddy Camper. Vor Ort wurde uns empfohlen, eine Steinschlagversicherung abzuschließen. Allerdings war das Fahrzeug dafür bereits in einem äußerst desolaten Zustand - mit sogar mehreren Steinschlägen in der Windschutzscheibe und diversen Beulen und Kratzern in der Karosserie. Fahrzeug hatte 110000km runter. Am ersten Tag stellten wir fest, dass eine Schiebetür sich nicht abschließen ließ, da die Zentralverriegelung nicht griff und der Knauf innen fehlte. Über die Service Hotline wurde uns am nächsten Tag ein Ersatzfahrzeug zur Verfügung gestellt. Dieses war allerdings in einem noch schlechteren Zustand. Kilometerstand lag bei über 206000km und 7Jahre alt. Die Polster wiesen jede Menge Flecken auf. Das Fahrzeug hatte von Anfang an einen undichten Reifen, den wir ständig nachfüllen mussten. An der Service Hotline wurden uns vorgeworfen, selber dafür verantwortlich zu sein. Nach mehrfachen Telefonaten hat sich der Vermieter darum gekümmert, insgesamt haben wir aber dadurch viel Zeit und Nerven in unserem Urlaub verloren. Zusätzlich hat das Fahrzeug während der Fahrt im Innenraum nach Abgas gestunken. Die Reifen waren vom Profil her nahezu am Limit, wobei auf einer Achse zwei Reifen mit stark unterschiedlichem Profil und unterschiedlicher Marke verwendet wurden. Dies stellt ein erhebliches Sicherheitsrisiko dar, da das Fahrzeug bei einer Vollbremsung ins Schleudern geraten kann. Aufgrund der zahlreichen technischen Mängel konnten wir dem Fahrzeug nicht trauen und hatten immer das Gefühl liegen zu bleiben. Kein schönes Gefühl im Urlaub.
Last but not Least wurde uns die Kaution nicht zurückerstattet, da uns der Vermieter vorgeworfen hat, für eine kleine Beule am Fahrzeug verantwortlich zu sein. Der Kostenvoranschlag beläuft sich auf einen absurd hohen vierstelligen Betrag, sodass die Kaution vollständig einbehalten wurde. Die Beule wurde sicherlich trotzdem nicht repariert. Letztendlich haben wir für das Fahrzeug mehr bezahlt, als es Wert ist.
Abschließend können wir nur sagen, dass es selbstverständlich ist, dass Menschen Business machen wollen. Dieser polnische Vermieter übertreibt es aber gnadenlos und betreibt aus unserer Sicht ein kriminelles Geschäft (ähnliche bzw. gleiche Erfahrungen berichten zahlreichen andere Kunden auf „Trustpilot.com“). Wir haben in ganz Island kein Mietfahrzeug gesehen, dass in einem vergleichbar schlechten Zustand war. Außerdem sind viele Leistungen bei anderen Vermietern bereits inbegriffen, die hier noch separat berechnet werden. Ein weiterer Beweis für eine Abzocke sind die Gaskartuschen, die im Fahrzeug für den Kocher zur Verfügung gestellt werden. Diese kosten pro Kartusche 7€ und reichen maximal für zwei Mahlzeiten. In Supermärkten in Island kosten diese Kartuschen aber unter 2,50€.
The vehicles of the car rental company “Faircar” are in a condition that does not correspond to the rental price. They have technical defects – even worse - in my opinion even serious safety issues and the vehicles are in very poor conditions. At the service hotline I was called a liar and finally the completely overpriced deposit was kept for a bump which we were not responsible for.
The pick up at the airport ran smoothly, but costs 50 € outside business hours. We hired a VW Caddy Camper for two persons. At the rental office we were recommended to complete a stone chip insurance. However, the vehicle was already in a very desolate condition - with even several stone chips in the windshield and various bumps and scratches in the chassis. Mileages was 110000km. On the first day, we realized that a sliding door could not be locked because the central lock did not grip and the knob was missing inside. The service hotline provided us with a replacement vehicle the next day. This was in an even worse condition. Mileage was over 206000km and 7years old. The upholstery had lots of stains. The tire was leaking from the beginning, which we had to refill constantly. At the service hotline we were reproached of being responsible for it. After multiple phone calls, the company has taken care of it, but overall, we have lost a lot of time and nerves in our vacation. In addition, the vehicle has smelled of exhaust gas inside of the cabin while driving. The tires were almost on the limit of the profile, however on one axle two tires of different brand and profile were used. This represents a significant safety risk, since the vehicle can get into a skid after emergency brake. Due to the multiple technical issues we didn’t trusted in the car and had to expect to have a breakdown. Not a nice feeling in vacations.
Last but not the least our deposit was kept, as “faircar” reproached us of being responsible for a small bump on the vehicle. The quotation was estimated on an absurdly high four-digit amount Euro, so that the deposit was completely kept. The bump was certainly not repaired anyway. Ultimately, we paid more for the vehicle as it is worth.
In conclusion, we can only say that it is self-evident that people want to do business. This Polish car rental company exaggerates it and is doing in our view a criminal business (same or similar experiences were reviewed by many other customers at "Trustpilot.com"). We have not seen a rental car in Iceland that was in a comparably bad condition. In addition, many services are already included with other car rental companies. Another proof of a rip off are the gas cartridges, which are provided in the company in the vehicle for the cooker. These cost per cartridge € 7 and is sufficient for maximum two meals. In supermarkets in Iceland, these cartridges cost less than 2.50 €.
Review by Fracisco1 year ago
Do not book anything with this company. It seems like a good deal at the time but the aftermath has put an absolute damper on the whole Iceland experience. No only did the home made 'bed' in our VW Caddy break the first time we tried to use it, the company sent fake photos of a small scratch that we apparently made on the car.... only 1 month after we had dropped it off. This email accompanied a bill for repairs at almost 2000 euros. My boyfriend first disputed this, as we made no damage to the car, then cancelled his creditcard and ordered a new one... another month later he had a charge of 1800 euros to Faircar... even the bank had no idea how they managed to charge a card that was cancelled. Absolute filthy fraudster thieves! We bought the full covered insurance, but it took a further 2 months, then Faircar refunded the charge, and then charged us again, a different amount and this time in USD!? We did get the money back after maybe 5 months of angry emails and ridiculousness both from Faircar and their insurance provider. I have no idea how this company remains in business with the amount of fraudulent complaints. I think they do it to every second person which is why not all their reviews are terrible, either that or it's fake reviews. Disgusting.
PAY A BIT EXTRA AND BOOK WITH A REPUTABLE COMPANY!