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Review by N/A3 weeks ago
The whole experience was absolutely horrible expect dealing with Ron who was a good bloke.
The order had taken over a week to deliver and when it did, they wouldn't allow me to exchange for which it was in the 30 day period and i was more than happy to pay for the shipping.
Even after showing photos that it has not been used, the management stated that it was "too late"
The material and overall experience was an absolute joke and WOULD NEVER go back or recommend this to my worst enemy. P.S the material sucked even more and now throwing out all.
Review by Narcole Williams3 months ago
Their advertising is deceiving. Their products are ridiculously expensive!! Even with a so called "Sale"
Review by Bruce Burrow9 months ago
Ride-on Car not as specified
I purchased a kids ride on car early this month from Factory Buys
It was specified in the product description as being suitable for kids aged 3 to 8 ( User: 3 - 8 years old).
My 4-year-old granddaughter cannot physically sit in the car and nor can her sister who is 6 years of age. They are quite normal size for their ages.
I not unreasonably purchased the car based on the claimed age suitability for my grandkids ie they would easily be able to sit in it and push the pedal etc.
This is not the case!
I contacted Factory Buys and was told that not all the descriptors in the specifications apply ! Their recommended user age range was not relevant. They will not refund or exchange for a larger car!
Its looks to me Factory Buys “cherry pick” whatever of their quoted specifications and decide which will apply to their product.
As they say "buyer beware". For me, this was $240 basically down the drain.
Review by Craig1 year ago
We bought 4 bar stools 2 years ago, we were very happy with them until a while ago we noticed what we thought were dirty marks on the chrome bases were actually rust coming through. The stools have never gone outside the house.
We realised there was only a 12 month warranty, but this is a definite manufacturing fault not wear and tear, or damage.
I tried to point this out to customer service but was told nothing they can do as only 12 mth warranty applies.
Then I asked if we could buy replacement bases. I get a reply saying they can’t sell parts, (great customer service) and by the way the stools are discontinued anyway. Also included in the email was a link to their range of new bar stools.
As if we would ever buy from them again.
The stools were very nice for a reasonable price, but I would say at the rate they are rusting they’ll be an eyesore within another year and will be thrown out.
Making them very expensive bar stools indeed.
Suggest you think again before purchasing from this company.
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Gold Coast (Headquarters)