Do not shop here! I made a large order and nothing fits! I even bought larges and I'm a size 6. It's all shipped from China and takes a long time. Couldn't get ahold of customer service through the phone or by email. The return window is I believe only 2 weeks and you can't return if anything you bought was on sale, which was most of my things. Buyer beware on this one.
Review by Amerjeet Concienne2 weeks ago
Firstly their site doesn’t specify that’s its in usd and I would never have purchased if I knew this was the case as what I bought certainly wasn’t worth the price hike. It took over 3 weeks to receive, I ordered 2 products and only received one, also the dress looks nothing like what I ordered it beige and the dress I bought was pink.. really disappointed! I would highly recommend not shopping here
Review by BMcHugh2 weeks ago
what an awful company, all clothes is cheap looking and bad quality and no returns accepted. stay away
Review by Kszelman Bauchinger2 weeks ago
Lesson learned always read The reviews first! It took over a month to receive my product when I finally got I tried it on and it is completely see through, and it looks like it's going to fall apart with one wear. Do not order from this site!!!
Review by Baitality3 weeks ago
I saw the Boho Factory dress ad pop up on my IG feed back in February and couldn’t believe my luck, I had found a website where they had so many beautiful dresses for SO CHEAP!! Well, we all know that saying right, “If it seems too good to be true, it usually is...” It looked like they had a high volume of sales and positive reviews so my boyfriend went ahead and bought me multiple dresses from the site, spending ~$200 in total. They sent one email with the order confirmation, and then nothing else besides their “sale” emails which were coming ~5x/day. According to their website the shipping time to the US is 8-25 days, we were told we would receive a confirmation with tracking once it had shipped, we did not. Over a month went by and we didn’t receive a tracking number or the clothing. I reached out to the company, they said the items were being held at US customs (coming from China) and that a tracking number would be provided once released. Weeks went by and we never received anything. We then opened up a case with the credit card company as this was becoming ridiculous, got our money back as it was obviously a fraudulent transaction (paid for a product we never received.) A week later we were charged again!! The claim came back on us and we were forced to pay again because Boho Factory had provided PROOF that the items had been delivered. WAIT, WHAT?! 1. We never received this tracking number and 2. Up until this point, when we searched our order number in their shipping tracker it would show up as “shipped” with no other information (no tracking number.) Now when it’s searched it shows all items have been delivered... Ok, this makes 0 sense... We now have proof from the company that an order that apparently had no tracking number until being delivered, has been delivered? We fought back and forth with them for months, even tried going through USPS lost mail, apparently our order had been delivered to our address and that it must have been stolen but we are still responsible for paying for the dresses. Our apartment complex has a parcel pending system, this package was never logged into it and not delivered to our address. The company told us to check with our neighbors as the tracking number showed delivery confirmation. (Seriously?! Start checking with our neighbors for a package that was apparently delivered months ago...?) At this point it was a lost cause, we never got our money back and never received anything. This company is an absolute SCAM!! Once doing some research we realized many others have experienced the same: either they never receive what they order or the dresses come and are nothing like what they are supposed to be. Don’t waste your time or money! Can’t believe these scammers have not been shut down yet!! Any positive reviews are bots or paid for. SCAM SCAM SCAM!!!! BUYER BEWARE!!!
Review by Engholm Vatsiou3 weeks ago
Absolutely pathetic quality and nothing at all like the photo Disgusting this site is even allowed to be up ... wish I had have just read the reviews first
Review by Buttheadtommy1 month ago
Worst experience. Product is terrible - not what is looked like in the marketing ads . Was meant to be a dress , more like a jacket with a band . Bad cut . Pattern did not look like ad . Delivery took weeks . I will never order a product again from this company - such a waste of money . It is also not clear on the website that prices are in USD - note that there is also a bank fee for conversion . I wish there was an option for zero stars , as there is not I have to choose 1 star which it too high
Review by Monkeygrow Grul1 month ago
So glad I didn’t order from you. Checked the reviews first. Probably faulty products from China. I got wise after ordering from Annie Cloth and being told it would costs hundreds of dollars to return poor quality merchandise. I hope others read your reviews and avoid future scams like yours. 👍🏼
Review by Stringer1 month ago
Ordered two dresses. One is completely missing the inside lining that it said it came with and said it was one size fits S-XL.. it's extremely tight and I'm usually a M. The second one, the slit goes all the way up to my belly button, and it's completely see through. Now it won't even let me return anything. Worst site ever.
Review by Dejarez1 month ago
Do not order from them. They deleted my account after I received my order. I can't even return this damaged and dirty dress they sent. VERY VERY cheap material that doesn't match the pictures.
Review by Tynise Gemelas1 month ago
BEWARE OF THIS WEBSITE!! FALSE ADVERTISING!! There is no full price merchandise on their site! Even thought they advertise "Free Returns" it is a scam! Sale items are non-refundable, therefore nothing is refundable!! This is a fraudulent company! Please make your complaints in the United States for Online Shopping Fraud to the Federal Trade Commission here... https://www.ftccomplaintassistant.gov/#crnt&panel1-1
Review by Hijran Pierorazio1 month ago
Absolute scam, don’t use this site! They’ll charge you for items that are poor quality and don’t look anything like the pictures. I ordered two dresses and both turned up three weeks later. Their policy is that the items can not be returned after two weeks and the website promises that it will be delivered before then. What a scam! These people don’t have any integrity and when I emailed them I kept getting a firm no. And when I tracked their IP and found they were operating out of a proxy bouncing around in the middle of the bay near Canada and pointed out them that their online address listed is a hotel in New Mexico, I contacted their host server to mention they were a scam website, they changed the name of their website! What a bunch of lousy, no good criminals! Don’t trust this site, spend the money somewhere else and don’t fund these degenerates any further.
Review by Glyssa1 month ago
Item purchased was not as pictured on website, extremely poor quality, very cheap, too small. Boots were shipped from china, not even in a box. Crumpled and mailed wrapped and taped in a plastic bag. When I asked for a refund they stated no refunds on sale item. Every single item on their website is listed on sale.
Review by IQuiles1 month ago
I ordered 2 dresses - same dress, different size as I wasn't sure what I needed. I felt comfortable in doing this as they advertise "free returns" all over. Once I checked out I realized the dresses were coming from China and not Michigan, like their website shows as their address, I emailed them about shipping. I was going to wear the dress to my brother in laws wedding that was out of state. I ordered the dresses with 2 weeks to spare, and Boho Factory assured me the dresses would be delivered in plenty of time, but did not offer to upgrade for faster shipping (I would have happily paid more for this). The dresses were supposed to be delivered the day before I left town; however, there was an issue with USPS in Chicago, IL and they were not delivered until a few days after I left town. Now I understand USPS is out of their control, but I had no use for the dresses and requested a return. I emailed Boho Factory, again, and received the following response... "Your order has been delivered to you within the timeframe. And upon checking the item you purchased was on sale and according to our policy Sale items are not refundable. That's why we cannot give you a refund for that." When I told them that was ridiculous, they responded "I'm sorry to hear that and again we do apologize for the inconvenience caused you. Allow me to help you in a creative way. We will send another item with the size and color you prefer for free, but you’ll have to cover shipping fees. We want you to be happy so you can keep the first order without sending it back." Sorry, but I don't want anything else from them except to return the dresses and get a refund. I just tried the check-out process again (didn't purchase or enter payment information) and no where on check out or on the item page does it say clearance OR non-refundable sales policy. If either were the case it should be displayed clearly on the pages so people are aware. I certainly would not have purchased the dresses had I known that. Also if there was an option for shipping for faster delivery I would have selected that to ensure it was received by the time I needed it. I understand neither of us could foresee the USPS delay - I have tried working it out with them, but they take no responsibility for anything, don't care as their delivery dates aren't guaranteed, and offered no solutions. After more back and forth and not getting anywhere I finally demanded that they refund my money and send me a return shipping label otherwise I would be contacting my credit card company and filing a complaint with the Better Business Bureau. So they responded with their return address in CHINA and told me to send it their and send them the tracking number otherwise they wouldn't give me a refund. NO YOUR WEBSITE SAYS "FREE RETURNS". HONOR IT. After researching how much it would cost to return the dress to China ($70+ on USPS and UPS), here I am letting you know that they don't honor it and that apparently everything on their website is clearance and the free returns don't apply. Af
Review by Morjorn1 month ago
HORRIBLE!!!! The only reason getting 1 star is because I cant give zero. Ordered a bathing suit followed the size chart and even ordered up a size the bottoms were huge and top way too small. Tried to call company no matter when I called recording immediately says helping other customers visit website for more contact info. The only other way to contact is via email. You email and they respond once a day IF you are lucky and they never truly help they keep repeating themselves just rewording their last response slightly. I have begged for us to resolve this as I am leaving for vacation and need a bathing suite and still nothing at all. Absolutely horrible and disgusting company DO NOT ORDER FROM THEM but if you do and product is not what you wanted or expected just throw in the garage because trust me trying to resolve it with this company will leave you so FRUSTRATED with no resolve at the end!!!!
Review by JackRabbit1 month ago
Poor quality DO NOT BUY!!! I returned everything back and had to pay for shipping. Complete waste of time and money. The dresses were different from the images provided. Cheap and nasty. Avoid at all cost.
Review by Jevonna1 month ago
I ordered numerous things for work. I only received part of the order and the quality of the close was horrendous not to mention the shipment time was horrible bc it’s coming from China or somewhere overseas. I’m trying to cancel rest of my order but no response. DO NOT ORDER. I wish I had read more reviews bc I would not have ordered anything.
Review by Vahid1 month ago
If I could give them 0 stars I would! I ordered from them because the site says “free returns “ 30 day money back guarantee as well. The dress I got was too see thru for me. First... they asked me to send a photo of what is wrong with the dress. I guess they wanted to see my entire body thru the dress.. I didn’t sent a photo. Second.. they said refunds are only available on full price merchandise. There is no full price merchandise on their site. Third.. I sent back the items via USPS my dime, costing 25.79 and they are saying they cannot refund my money because I didn’t send it via tracking ( which cost 75.00) Soooo they have the dresses and my money!!!! I have nothing!!no dresses and I’m out $72.98 and 25.79 shipping Jerks!!! And they refuse to refund me the money. So where I checked the bottom box refund over 14 days..that means NEVER!!!!! I never got one😡😡😡
Review by Uniquee Seelahudeen1 month ago
AVOID! SCAM. 1. "Free Returns" is false, in the small print their refund policy says no return on sale items, the WHOLE SITE is on sale. 2. Items are not like the pictures, bad cheap material, no adjustable straps as seen in picture, different print. 3. Half of my order did not arrive and no answer from them over email.
Review by Brooklyner Kniaziewicz1 month ago
They’re a scam. If you’re not satisfied and want a return or refund of your product, they will reject you coz only “full priced items” are eligible for refund/return while essentially, all their products are marked as “sale”. Biggest scam and be aware!
Review by Petraru1 month ago
Clothing is cheap material from China, completely see through, I can’t wear the outfit I bought at all. Don’t waste your money here.
Review by ThatMateDave2 months ago
Terrible quality. I couldn’t even get my arms in the lace sleeves because they were so skinny (I’m 5’ 10” and 125 lbs). The jumpsuit I bought was white and totally see through, and returns seem nearly impossible. Worst online shopping experience ever.
Review by Amdadur2 months ago
Their sizing is completely off (I used their measurements chart on the website) and the material is super cheap and junky. They have been avoiding me as I immediately requested a refund to return the items. I am now completing the chargeback to them through my MasterCard as their site offers free returns within 14 days and they are not following their own terms and conditions listed on their website. Absolutely do not order from here!!!!!!!!
Review by Zhanying Zainy2 months ago
They have not refunded me for the items I sent back. They avoid answering any questions. They do not communicate. Very poor accountability. Very poor quality of clothing.
Review by Velvin Drazer2 months ago
Waste of money I was so shocked at the poor quality and how badly made the clothes were I paid $110 for 3 item and they are all hideous Will never buy from again !!!!!